AI Social and Contextual UC #415 – iOS 11 Platform for ?? and ?? – Gartner Speaks UCaaS

 (c) AI Forum & Unified Communications Forum
September 15 – 2017 – Issue #415

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Siri can’t open iPhone Flashlight but say
ZoomLite and you get Flashlight, Magnifying Camera, Large Format Clock and Local Weather – Free.

Best app for reading anything close up including restaurant menus and receipts.

Not a simulation – real screenshot.

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iPhone User Forum
Best Sleep App
New Version Approved
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If you don’t understand Why Twitter is important !
Here are 4 simple reasons and 10 ways to be a good Tweeter
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iOS Game Platform 

Who knew that Jim Cramer is a gameboy.  Indeed he is and thinks that iPhone X is the next game platform.  Take a listen.
And, when you are really ready to get serious check this out.  As an Apple app developer, we are excited about new platforms for new realities.  However, the really real limitation is that we just converted to Swift4 and iOS11 and not matter how large your development team is – it is nearly impossible to keep UP much less DO more.
Bottom-line – Apple is a seriously great platform for nearly everything and as other devices and platforms may still have some presence. it is not realistic that developers will have any excess capacity other than to just develop them.

Gartner on UCaaS – Eye Test
Never been a big fan of research reports because I used to research and publish them. Research reports like Gartner, IDC, Frost and all the others are written by people who do not have to “do it.”  They sit in nice rooms and gather information and then write stuff that really doesn’t help people really implement anything.  It is amazing to me that CIOs look to Gartner and the reason is they do not trust their own staff to tell them the truth or frankly know what they are doing.  Sad but true.  The idea of some “pin chart”  will help anyone figure out why SIP trunk has only one-way audio is a farce. Here for example is what they are saying about Microsoft:

CAUTIONS

  • The SfBO telephony capabilities lag behind most competing UCaaS offers, and Microsoft has been slow to advance this element of its portfolio. While there has been progress in the last year, Microsoft has also been slow to overcome some critical limitations, including limitations in the CCE product and SfBO APIs.
  • Microsoft’s advancement in the market has been hindered by its changing marketing messages to customers and partners about the roadmap for Skype. For instance, while the hybrid option can be more effective for many enterprise requirements, it may not be adequately promoted by Microsoft partners, which may instead recommend a rapid migration to a complete online solution.
  • Connecting users to a UCaaS solution via the public internet may result in poor performance for audio and video for some users and locations. To mitigate risk, customers should execute a network assessment as part of their SOF process.
  • Microsoft recently introduced its Teams workstream collaboration product that has overlapping communications functionality redundant to Skype. While integrating communications into Teams is part of Microsoft’s workstream collaboration strategy, this redundancy can create confusion with customers trying to understand the roles of Skype and Teams.
Click on the image to get the chart via 8×8 who I like because of all their technical expertise but there is much more on ATT, Google, Fuze, Mitel and others.  Interesting Vonage and ShoreTel were dropped – go figure.
Bottom-line – There must be a large enough market to support all these companies.  However, I know of another 20 that are not on this list and still seem to be thriving.  Clearly there is a nice road but running out of road always comes at the worst time even if it doesn’t curve and you run completely off it.

Facebook Business UC 

Building for People, and Now Businesses

This is from the WhatsApp blog, “Over 1 billion people use WhatsApp every day to stay connected with their family and friends, and over time, more people are using the app to communicate with businesses they care about too.

In fact, many connections are already taking place every day, whether it’s someone placing an order with a local bakery or looking at new styles from a clothing store. But the way this happens now on WhatsApp is pretty rudimentary. We’ve heard stories of shopkeepers who use WhatsApp to stay in touch with hundreds of customers from a single smartphone, and from people who are unsure about whether or not a business on WhatsApp is authentic. In the coming months, we’ll be testing new features that aim to solve some of these challenges, and make it easier for people to communicate with the businesses they want to reach on WhatsApp. Our approach is simple – we want to apply what we’ve learned helping people connect with each other to helping people connect with businesses that are important to them.

We know businesses have many different needs. For example, they want an official presence – a verified profile so people can identify a business from another person – and an easier way to respond to messages. We’re building and testing new tools via a free WhatsApp Business app for small companies and an enterprise solution for bigger companies operating at a large scale with a global base of customers, like airlines, e-commerce sites, and banks. These businesses will be able to use our solutions to provide customers with useful notifications like flight times, delivery confirmations, and other updates.
Whether someone is communicating with a business around the corner or around the globe, people expect WhatsApp to be fast, reliable, and secure. We’ll be listening carefully to feedback during our test phase and keeping people informed as we make these tools more widely available. It’s important that we get this right and are thoughtful about the new experiences we’ll provide for businesses and our users.”
Bottom-line – WhatsApp is on the rise while Skype seems to be slipping (see below).  Facebook took a page out of Microsoft’s “playbook” to destroy competition (WordPerfect, Novell, Lotus, etc.) by any means possible.   Facebook has two billion Facebook users to promote anything they want.  Gaining access to enterprise a long haven for Microsoft is vulnerable to many different types of attacks.  If MS cannot get Skype fixed and engaged with user again, the Facebook WhatsApp “Trojan Horse” is a game-changer they may not recover from.

Facial UC  
Finally, the end of passwords in theory if only all places where you have to enter a password would allow facial passwords.  This is a cool story on how KFC is using facial ordering.  Time for all UC providers to up their game in adding this to their feature sets.

Skype iOS Sucks  
Since Facebook is coming after Skype, you would think they would make major improvements in their apps.  I don’t have Android but below are also my feelings about the new UI and functionality on iOS.
Click on image and click on Reviews Tab to read all of them.  They are from 9/7 and you can see mainly one star.

Skype iOS App First Look – Not Looking Good 

I love regular Skype using it for more than decade on my PC and often use the iOS app on my iPhone which generally works better than the PC version.  I was excited to try the new iOS version and my first look is a real disappointment.  Why do app developers turn simple smartphone apps into bloatware found in most PC/MAC apps.  As a developer it is really hard to NOT want to add

MORE and MORE but sometimes more is really less and this is the case so far with the Skype iOS app.  The biggest issue was in the old version it was really easy to change your Presence with many options like on the PC version.  The new version assumes you are ONLINE all the time and makes it really difficult to change your presence.  Click on either image for details on changing presence.
Bottom-line – Please tell me what I missed, you like, I was wrong about or anything else you want to say.

Really Real Presence  
This is a great read on the benefits of presence.  It’s really too bad that there is not one universal presence app that bridges the gaps in UC as UC applications are not the only way you want to show presence.

Turing Test 
Summer is often a good time to catch up on great reading and while we are really too busy to read, reading on your iPhone is really great even at the DMV which I did yesterday.  Both books on Turing are great but the Copeland book is even better. You really realize that many of you who are reading this would not be here at all except for what Alan and his colleagues.  Why you ask.  If they hadn’t broken then Enigma and other codes, WWII would have taken much longer costing millions of lives including my dad and his brothers who were all in Europe.  Anyway, great insights on computing, AI and the future even though he died 73 years ago.  Click on image for either book and see if you could pass your own Turing Test.

Securing the Internet of Things
I doubt you have a lot of IoT devices but you do have a lot of mobile devices.  As mobile devices morph into what’s next or turn into components (which I would do if I was Google or Apple) to run on common OS rather the new OS for all devices including desktops, teleconferencing, building controls, etc. You will need a security systems approach and while I prefer iOS because of great admin services from Apple Developer Team and other reasons.  This paper is from Cisco and there are a lot of good ideas to consider.  For example, they write, “Even industrial controllers that operate in every industrial environment lack basic security controls like authentication and encryption. That means most industrial control system (ICS) attacks don’t need to exploit software vulnerabilities. They just need to access the controllers, and then they can change configuration, logic, and state.”  By building on a common OS that you use for all your employees can use, you maximize protection, minimize development costs and provide a common management approach that makes sense.

7 Steps to Optimize Business Performance by Unifying Contact Center and CRM Data 

I read a lot of white papers and much of this white paper has been published in other sources.  Yet there are a few “ah ha” moments and ideas to consider in your own contact center planning. I like the use of decision engine rather than call flow charts.  Do not take this as AI but more of an expert systems approach call flows and then add-on specific smart bots or smart aids to manage the process.

Interview with Evan Kirstel #1 UCaas Influencer
Here is an interview with Onalytica click on images for complete interview.
As a long-time expert and thought leader in the Cloud, Security, IoT, Big Data, AI and other technologies, I’ve been following their emergence in the health landscape with great interest. I believe we are on the cusp of an unprecedented convergence of technologies, one that could bring about sustained disruption and allow us to solve the most pressing issues in healthcare.
I was also drawn to the incredible energy of the health tech community here in Boston. Home to several premier teaching hospitals and prestigious universities, there is a vibrant community of health tech innovators here, as well as a natural test-bed to pilot these innovations in real healthcare settings.  Be it physician entrepreneurs, hospital leaders rethinking the entire patient care system, digital health startups and accelerators, public-private partnerships, or empowered patients and their vocal advocates, Boston is home to a world-class health tech innovation ecosystem and a growing digital healthcare industry.
I wanted to bring my technical expertise, industry experience, and social business know-how to help accelerate the growth of the digital health economy. To achieve this, I recently partnered with health tech innovation catalyst, patient experience expert, and former Google technology manager Irma Rastegayeva to form eViRa #HealthTech Strategies. Boston-based and globally-connected B2B experts, we are a trusted social media partner to clients across the health tech landscape. Whether it’s enabling startups to get discovered and introduced to potential partners and investors, guiding companies to expand their thought leadership, or helping clients to grow massive online audience and deepen user engagement, we are here to serve the health tech community.
WHAT AREAS OF HEALTH TECH ARE YOU MOST PASSIONATE ABOUT?
  • AI, Cognitive Computing, Big Data, IoT and predictive analytics – combination of these technologies will open up a new era of early diagnostics and disease prevention.
  • Telemedicine/Telehealth – this will become a mainstay of patient care delivery, vastly reducing costs.
  • 5G connectivity – this 5th generation of mobile technology will be a truly “disruptive innovation” and will offer much to fields of medicine and healthcare. One application of 5G I am excited about is rural hospitals collaborating with urban teaching hospitals to offer world-class training and care delivery. It’s important to note that 5G is an enabling technology, it will make the advancements of all the other technologies I mentioned possible.
  • Wearables 2.0 and Mobile Health – these improved medical wearables devices and drug delivery systems will be widely used, allowing remote patient monitoring of chronic conditions, also reducing costs and improving patient comfort and clinical outcomes.
  • AR and VR – Augmented and Virtual Reality technologies will have a wide range of applications, including medical training, life sciences, real-time surgery assist, mental health treatment, and many more.
IF A BRAND WANTED TO WORK WITH YOU, WHAT OFFLINE / ONLINE ACTIVITIES WOULD YOU BE MOST INTERESTED IN?
  • Social Media engagement, thought leadership, brand message amplification
  • Podcast/video interviews
  • Content development (e.g. short-form/long-form blog posts, feature articles, whitepapers)
  • Events (promoting, covering/attending)
WHAT WOULD BE THE BEST WAY FOR A BRAND TO CONTACT YOU?
Mobile: 978-761-1524 or Email: kirstel@gmail.com
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Level 3 Connections to AWS

Level 3SM eLynk, our layer 2 Ethernet offering, will offer this flexibility to Amazon Web Services. You’ll have the ability to add and delete VLANs over your Ethernet virtual circuit (EVC) to your AWS Virtual Private Clouds (VPC).* This portal-based, self-service functionality enables you to rapidly connect to your VPCs as you optimize and move your cloud-based workloads. Combine it with Level 3SM Dynamic Capacity and Level 3SM Enhanced Management to gain more control and visibility for on-demand cloud deployments and workload moves. Features Control: Self-service ability to add and remove VLANs to AWS in near real-time via the MyLevel3SM customer portal. Flexibility: Share bandwidth across AWS Virtual Private Cloud Instances. Security: Establish a private layer 2 connection via Level 3’s global network to your AWS multi-cloud environment.

Bottom-line – AWS IS the new cloud and connections to/from AWS IS a must-have.  I like the Layer 2 connection approach as well.

Hololens Partner Program
Hololens is a cool idea tech but not the only one going after VR/AR and what Microsoft calls Mixed Reality.  Here are some examples of what they are targeting as key market opportunities and if you are involved with any of them you might begin contacting customers to explore how they can take advantage of the technology regardless of tech as there are other viable solutions.

If you are not in a hurry and want 90 days for Microsoft tell you that your idea is something they would rather build themselves like what they did to Slack, click on the image below.
They say, “Please provide yourself 30 minutes to complete the application form

to help us better understand your business and current HoloLens activities. Upon submission, you will receive an update regarding your application within 90 days.”

Approved for iPhone and iPad, SleepTracsPro has Sleep, Snooze, Snap Alert, Zoomlite, Journal/Diary and Actical-Action Calendar.  Click on image for iTunes.

Key features of SleepTracsPro are:

NEW – Actical-Action calendar with Acticons-action icons and first calendar with drawings. Add drawings and images to your calendar to improve tracking and performance.

– Dream Diary Journal with drawing pads, audio recording, pics and notes with social sharing feature

– Zoomlite – Siri-enabled magnifying flashlight, weather, camera, large format clock. Unlike iPhone/iPad flashlight you can just say “Hey Siri Zoomlight” the flashlight will turn on with large format clock, weather, and zooming camera.

– Snooze feature is designed to let you get your “power nap” or “cat nap” anytime; you can select your snooze time and a wakeup vibration or tone/tune or your own voice or that of a friend or child.

– Snap feature is a new feature not found in any sleep app we have found so far. Snap is really a “snap out of it” feature that you put in your shirt pocket and when no motion or limited motions are detected, it gives you a vibration or tune/tone. Designed to help you overcome falling asleep in class or on the job, it should not be used while driving.

– Sleep mode feature offers you a scheduling tool You can select your sleep time and a wakeup vibration or tone/tune or your own voice or that of a friend

 or child.

– Weather – current weather is displayed when user awakes.

– ZoomLite is an exciting weather center, camera, large format clock and 3-level magnifying flashlight app. You are able to see weather, large font clock, take a picture and easily read labels, meds bottles, check meds, cuts/sores, household issues and other fine print articles and other hard to read documents or any other reason to see something closeup with 3-step magnifying flashlight.

Dream Diary journal has unlimited notepads with multi-color drawing features, text notes, audio recording, backgrounds with pictures from camera or gallery and sharing features for email, social sites, gallery and other ways.

We have also incorporated extensive sleep research into our app. New articles on getting better sleep are added daily, click on image to help you get better sleep and wellness.

SleepTracsPro is one of the many apps such as SleepTracs, ZoomLite, Baseball Fans Club, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, iSeekSugar, MedsMinders, RewardsVIPClub, HashNewsGram and many others from TECHtionary.com.
Click on image http://sleeptracs.com/for tips, applications and ideas and Appstore image for iTunes and get better sleep now.

 

Emojis Communications

As a long-time fan of hieroglyphics, the power of visual communications has always been of interest.  Snapchat may be onto something with “cartoon greetings that feature customizable avatars and can be inserted into any number of chat apps.” They go on: “Having a digital extension of yourself is a necessity,” creative director and CEO Jacob Blackstock says, “and we’re working to give people the best possible version.” But even in visually infectious cartoon form, negative expressions present a challenge for Bitmoji’s creative team, who might be thought of as millennial Cyranos-charged with helping the app’s millions of daily users bring just the right mix of wit, topicality, and emotional nuance to their online repartee.”
There is much more: “He’s spent more than a decade now thinking about cartoons as a visual language. As he sees it, the swiftly approaching merger of the real and the virtual will only make such tools more essential. “We’re in a world now where we live in these,” he says, lifting his iPhone from the table. “Not only am I always on it,” he says, growing more animated, “but in terms of everyone I know, I mostly see them here. If you’re going to live in here, you’ve got to make this a better place to live.” Click on image for complete article.
Bottom-line – As you will read in the next section, visual communications is evolving actually back to the first form of communicated communications – communications that can be understood by more than the creator.  The Egyptians pioneered this approach as they realized that people were not going to learn how to read but like any “stop” sign people can quickly understand concepts even complex ones rather quickly.

European Visual Communications

There have been industry wide calls to improve the quality of digital ad inventory and develop more robust digital measurement techniques. This is considered a vital step towards delivering ‘realistic’ brand exposure metrics. More accurate and consistent viewability measurement will help to establish a

more reliable digital ‘opportunity-to-see’, supporting the need for enhanced comparability with TV and progress towards digital ‘gross rating points’.
These Principles will help our industry to achieve the following macro goals:
1. To raise minimum quality standards in digital advertising measurement
for all stakeholders across Europe.
2. To measure digital ad exposure which is deemed a key step to increasing confidence in digital ad trading.
3. To enhance the (internet) user experience in the context of changing user expectations.
4. To improve confidence in the digital ad environment.
The European Viewability Measurement Principles apply to measurement tools reporting the opportunity to see in-page display and in-stream video
ad content in an online desktop browser-based environment (this includes PCs and Laptops) and not mobile advertising. Mobile advertising will be
covered in the next iteration of these Principles towards the end of 2017. These Principles currently apply to the measurement of viewability only.
The EVSG could however, also be a useful platform to discuss, develop or contribute towards solutions for other digital advertising priorities within
the European market. Such considerations would need to be in line with the shared goals and demands of all markets across Europe, again mindful of
their varied characteristics and priorities.
Bottom-line – You can see where this is going that visual communications standards and guidelines will help cross communications boundaries among countries which is something we need more, not less of.
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Omnichannel Customer Engagement Integrated in Kirstel Social Selling Strategy
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  Omnichannel customer engagement is integrated deeply within KSS.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases:
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
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Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone.

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)

(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

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HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

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Linkedin Selling Unified Communications Group – Buyers Welcome
Please join our Linkedin Group if you are selling and even buying UC gear/gizmos/gadgets/gagals and more.  Beyond networking opportunities, news, and educational resources, this group is about helping its members increase sales. Vendors, VARs, Agents and anyone selling and marketing unified communications solutions are welcome. If you are a buyer, you join and see what’s available.
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Certified Training – Affordable, Available, Actionable & Tax Deductible
WebRTC-SIP Certification, Social Media Contact Centers, Sales Professionals and Business
Custom and Complete SIP Professional Certification Program
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AI Social and Contextual UC #414 – Facebook Business on the Rise – Skype iOS Slumps – Facial UC

 (c) AI Forum & Unified Communications Forum
September 8 – 2017 – Issue #414

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Advertising, social media, blog articles, webinars and other services available.
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  “Come Home Safe”
Free iPhone Text Free Drivers 
App
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Siri can’t open iPhone Flashlight but say
ZoomLite and you get Flashlight, Magnifying Camera, Large Format Clock and Local Weather – Free.

Best app for reading anything close up including restaurant menus and receipts.

Not a simulation – real screenshot.

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iPhone User Forum
Best Sleep App
New Version Approved
_____________________________
If you need an iPhone/iPad app, click on image.
If you don’t understand Why Twitter is important !
Here are 4 simple reasons and 10 ways to be a good Tweeter
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 We can help in developing webinars, customer studies, social media and salesmarketing

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Rewards programs are proven to increase revenues and customer engagement.

Rewards/VIP App
Custom mobile app for rewards/loyalty programs

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Facebook Business UC 

Building for People, and Now Businesses

This is from the WhatsApp blog, “Over 1 billion people use WhatsApp every day to stay connected with their family and friends, and over time, more people are using the app to communicate with businesses they care about too.

In fact, many connections are already taking place every day, whether it’s someone placing an order with a local bakery or looking at new styles from a clothing store. But the way this happens now on WhatsApp is pretty rudimentary. We’ve heard stories of shopkeepers who use WhatsApp to stay in touch with hundreds of customers from a single smartphone, and from people who are unsure about whether or not a business on WhatsApp is authentic. In the coming months, we’ll be testing new features that aim to solve some of these challenges, and make it easier for people to communicate with the businesses they want to reach on WhatsApp. Our approach is simple – we want to apply what we’ve learned helping people connect with each other to helping people connect with businesses that are important to them.

We know businesses have many different needs. For example, they want an official presence – a verified profile so people can identify a business from another person – and an easier way to respond to messages. We’re building and testing new tools via a free WhatsApp Business app for small companies and an enterprise solution for bigger companies operating at a large scale with a global base of customers, like airlines, e-commerce sites, and banks. These businesses will be able to use our solutions to provide customers with useful notifications like flight times, delivery confirmations, and other updates.
Whether someone is communicating with a business around the corner or around the globe, people expect WhatsApp to be fast, reliable, and secure. We’ll be listening carefully to feedback during our test phase and keeping people informed as we make these tools more widely available. It’s important that we get this right and are thoughtful about the new experiences we’ll provide for businesses and our users.”
Bottom-line – WhatsApp is on the rise while Skype seems to be slipping (see below).  Facebook took a page out of Microsoft’s “playbook” to destroy competition (WordPerfect, Novell, Lotus, etc.) by any means possible.   Facebook has two billion Facebook users to promote anything they want.  Gaining access to enterprise a long haven for Microsoft is vulnerable to many different types of attacks.  If MS cannot get Skype fixed and engaged with user again, the Facebook WhatsApp “Trojan Horse” is a game-changer they may not recover from.

Facial UC  
Finally, the end of passwords in theory if only all places where you have to enter a password would allow facial passwords.  This is a cool story on how KFC is using facial ordering.  Time for all UC providers to up their game in adding this to their feature sets.

Skype iOS Sucks  
Since Facebook is coming after Skype, you would think they would make major improvements in their apps.  I don’t have Android but below are also my feelings about the new UI and functionality on iOS.
Click on image and click on Reviews Tab to read all of them.  They are from 9/7 and you can see mainly one star.

Skype iOS App First Look – Not Looking Good 

I love regular Skype using it for more than decade on my PC and often use the iOS app on my iPhone which generally works better than the PC version.  I was excited to try the new iOS version and my first look is a real disappointment.  Why do app developers turn simple smartphone apps into bloatware found in most PC/MAC apps.  As a developer it is really hard to NOT want to add

MORE and MORE but sometimes more is really less and this is the case so far with the Skype iOS app.  The biggest issue was in the old version it was really easy to change your Presence with many options like on the PC version.  The new version assumes you are ONLINE all the time and makes it really difficult to change your presence.  Click on either image for details on changing presence.
Bottom-line – Please tell me what I missed, you like, I was wrong about or anything else you want to say.

Really Real Presence  
This is a great read on the benefits of presence.  It’s really too bad that there is not one universal presence app that bridges the gaps in UC as UC applications are not the only way you want to show presence.

Turing Test 
Summer is often a good time to catch up on great reading and while we are really too busy to read, reading on your iPhone is really great even at the DMV which I did yesterday.  Both books on Turing are great but the Copeland book is even better. You really realize that many of you who are reading this would not be here at all except for what Alan and his colleagues.  Why you ask.  If they hadn’t broken then Enigma and other codes, WWII would have taken much longer costing millions of lives including my dad and his brothers who were all in Europe.  Anyway, great insights on computing, AI and the future even though he died 73 years ago.  Click on image for either book and see if you could pass your own Turing Test.

Securing the Internet of Things
I doubt you have a lot of IoT devices but you do have a lot of mobile devices.  As mobile devices morph into what’s next or turn into components (which I would do if I was Google or Apple) to run on common OS rather the new OS for all devices including desktops, teleconferencing, building controls, etc. You will need a security systems approach and while I prefer iOS because of great admin services from Apple Developer Team and other reasons.  This paper is from Cisco and there are a lot of good ideas to consider.  For example, they write, “Even industrial controllers that operate in every industrial environment lack basic security controls like authentication and encryption. That means most industrial control system (ICS) attacks don’t need to exploit software vulnerabilities. They just need to access the controllers, and then they can change configuration, logic, and state.”  By building on a common OS that you use for all your employees can use, you maximize protection, minimize development costs and provide a common management approach that makes sense.

7 Steps to Optimize Business Performance by Unifying Contact Center and CRM Data 

I read a lot of white papers and much of this white paper has been published in other sources.  Yet there are a few “ah ha” moments and ideas to consider in your own contact center planning. I like the use of decision engine rather than call flow charts.  Do not take this as AI but more of an expert systems approach call flows and then add-on specific smart bots or smart aids to manage the process.

Interview with Evan Kirstel #1 UCaas Influencer
Here is an interview with Onalytica click on images for complete interview.
As a long-time expert and thought leader in the Cloud, Security, IoT, Big Data, AI and other technologies, I’ve been following their emergence in the health landscape with great interest. I believe we are on the cusp of an unprecedented convergence of technologies, one that could bring about sustained disruption and allow us to solve the most pressing issues in healthcare.
I was also drawn to the incredible energy of the health tech community here in Boston. Home to several premier teaching hospitals and prestigious universities, there is a vibrant community of health tech innovators here, as well as a natural test-bed to pilot these innovations in real healthcare settings.  Be it physician entrepreneurs, hospital leaders rethinking the entire patient care system, digital health startups and accelerators, public-private partnerships, or empowered patients and their vocal advocates, Boston is home to a world-class health tech innovation ecosystem and a growing digital healthcare industry.
I wanted to bring my technical expertise, industry experience, and social business know-how to help accelerate the growth of the digital health economy. To achieve this, I recently partnered with health tech innovation catalyst, patient experience expert, and former Google technology manager Irma Rastegayeva to form eViRa #HealthTech Strategies. Boston-based and globally-connected B2B experts, we are a trusted social media partner to clients across the health tech landscape. Whether it’s enabling startups to get discovered and introduced to potential partners and investors, guiding companies to expand their thought leadership, or helping clients to grow massive online audience and deepen user engagement, we are here to serve the health tech community.
WHAT AREAS OF HEALTH TECH ARE YOU MOST PASSIONATE ABOUT?
  • AI, Cognitive Computing, Big Data, IoT and predictive analytics – combination of these technologies will open up a new era of early diagnostics and disease prevention.
  • Telemedicine/Telehealth – this will become a mainstay of patient care delivery, vastly reducing costs.
  • 5G connectivity – this 5th generation of mobile technology will be a truly “disruptive innovation” and will offer much to fields of medicine and healthcare. One application of 5G I am excited about is rural hospitals collaborating with urban teaching hospitals to offer world-class training and care delivery. It’s important to note that 5G is an enabling technology, it will make the advancements of all the other technologies I mentioned possible.
  • Wearables 2.0 and Mobile Health – these improved medical wearables devices and drug delivery systems will be widely used, allowing remote patient monitoring of chronic conditions, also reducing costs and improving patient comfort and clinical outcomes.
  • AR and VR – Augmented and Virtual Reality technologies will have a wide range of applications, including medical training, life sciences, real-time surgery assist, mental health treatment, and many more.
IF A BRAND WANTED TO WORK WITH YOU, WHAT OFFLINE / ONLINE ACTIVITIES WOULD YOU BE MOST INTERESTED IN?
  • Social Media engagement, thought leadership, brand message amplification
  • Podcast/video interviews
  • Content development (e.g. short-form/long-form blog posts, feature articles, whitepapers)
  • Events (promoting, covering/attending)
WHAT WOULD BE THE BEST WAY FOR A BRAND TO CONTACT YOU?
Mobile: 978-761-1524 or Email: kirstel@gmail.com
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Level 3 Connections to AWS

Level 3SM eLynk, our layer 2 Ethernet offering, will offer this flexibility to Amazon Web Services. You’ll have the ability to add and delete VLANs over your Ethernet virtual circuit (EVC) to your AWS Virtual Private Clouds (VPC).* This portal-based, self-service functionality enables you to rapidly connect to your VPCs as you optimize and move your cloud-based workloads. Combine it with Level 3SM Dynamic Capacity and Level 3SM Enhanced Management to gain more control and visibility for on-demand cloud deployments and workload moves. Features Control: Self-service ability to add and remove VLANs to AWS in near real-time via the MyLevel3SM customer portal. Flexibility: Share bandwidth across AWS Virtual Private Cloud Instances. Security: Establish a private layer 2 connection via Level 3’s global network to your AWS multi-cloud environment.

Bottom-line – AWS IS the new cloud and connections to/from AWS IS a must-have.  I like the Layer 2 connection approach as well.

Hololens Partner Program
Hololens is a cool idea tech but not the only one going after VR/AR and what Microsoft calls Mixed Reality.  Here are some examples of what they are targeting as key market opportunities and if you are involved with any of them you might begin contacting customers to explore how they can take advantage of the technology regardless of tech as there are other viable solutions.

If you are not in a hurry and want 90 days for Microsoft tell you that your idea is something they would rather build themselves like what they did to Slack, click on the image below.
They say, “Please provide yourself 30 minutes to complete the application form

to help us better understand your business and current HoloLens activities. Upon submission, you will receive an update regarding your application within 90 days.”

Approved for iPhone and iPad, SleepTracsPro has Sleep, Snooze, Snap Alert, Zoomlite, Journal/Diary and Actical-Action Calendar.  Click on image for iTunes.

Key features of SleepTracsPro are:

NEW – Actical-Action calendar with Acticons-action icons and first calendar with drawings. Add drawings and images to your calendar to improve tracking and performance.

– Dream Diary Journal with drawing pads, audio recording, pics and notes with social sharing feature

– Zoomlite – Siri-enabled magnifying flashlight, weather, camera, large format clock. Unlike iPhone/iPad flashlight you can just say “Hey Siri Zoomlight” the flashlight will turn on with large format clock, weather, and zooming camera.

– Snooze feature is designed to let you get your “power nap” or “cat nap” anytime; you can select your snooze time and a wakeup vibration or tone/tune or your own voice or that of a friend or child.

– Snap feature is a new feature not found in any sleep app we have found so far. Snap is really a “snap out of it” feature that you put in your shirt pocket and when no motion or limited motions are detected, it gives you a vibration or tune/tone. Designed to help you overcome falling asleep in class or on the job, it should not be used while driving.

– Sleep mode feature offers you a scheduling tool You can select your sleep time and a wakeup vibration or tone/tune or your own voice or that of a friend

 or child.

– Weather – current weather is displayed when user awakes.

– ZoomLite is an exciting weather center, camera, large format clock and 3-level magnifying flashlight app. You are able to see weather, large font clock, take a picture and easily read labels, meds bottles, check meds, cuts/sores, household issues and other fine print articles and other hard to read documents or any other reason to see something closeup with 3-step magnifying flashlight.

Dream Diary journal has unlimited notepads with multi-color drawing features, text notes, audio recording, backgrounds with pictures from camera or gallery and sharing features for email, social sites, gallery and other ways.

We have also incorporated extensive sleep research into our app. New articles on getting better sleep are added daily, click on image to help you get better sleep and wellness.

SleepTracsPro is one of the many apps such as SleepTracs, ZoomLite, Baseball Fans Club, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, iSeekSugar, MedsMinders, RewardsVIPClub, HashNewsGram and many others from TECHtionary.com.
Click on image http://sleeptracs.com/for tips, applications and ideas and Appstore image for iTunes and get better sleep now.

 
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GoDaddy Telephone App
The world really doesn’t need another VoIP provider but GoDaddy introduced a new second line service but it really is NOT VoIP after all, not even WiFi.  Click on image for more details and after reviewing the features is misses out on so many issues you wonder what were they thinking.
  • Can I use the app with either an iOS or Android phone?
    Yes, there are both iOS and Android apps available.
  • How good is the call quality with SmartLine?
    We use your phone carrier’s network, so the quality and reliability is the same as your personal mobile number.
  • Can I send text messages from my SmartLine number?
    Yes, you can send and receive texts from the app, so you don’t have to disclose your personal number to customers.
  • What happens if I go over my monthly allotment?
    Any minutes over your monthly allotment will be billed in 6-second increments at $0.03 per minute. Any texts over your monthly allotment will be charged at $0.01 per text (applies only to outgoing texts on the SmartLine Basic plan).
  • Can I make and receive calls from outside the U.S.?
    You can receive calls from any phone number, including phone numbers outside the U.S. At this time, you can make calls to U.S. phone numbers only.
  • Can my second phone number be toll free?
    Not at this time, but we will be offering toll free numbers soon.
  • Can I use my current number with the SmartLine app?
    Yes. In most cases, we can port (transfer) your current number. Call a SmartLine expert at (480) 505-8877 for more information.
  • Can I get a second phone number for personal use?
    Of course! SmartLine isn’t just for business. A second phone number is great for little league coaches, listing items for sale online and more.
  • Does SmartLine use my phone plan’s minutes?
    Yes. When you make and receive calls, SmartLine uses the minutes included in your cellular phone plan. Since most people have unlimited minutes, this is rarely an issue.
  • Does SmartLine use WiFi for calling?
    No. SmartLine uses your cellular phone network to make and receive calls, which helps ensure the best possible call quality.
  • Is SmartLine a VoIP (Voice Over Internet Protocol) phone service?
    No. SmartLine calls use your cellular phone network for incoming and outgoing calls.

Emojis Communications

As a long-time fan of hieroglyphics, the power of visual communications has always been of interest.  Snapchat may be onto something with “cartoon greetings that feature customizable avatars and can be inserted into any number of chat apps.” They go on: “Having a digital extension of yourself is a necessity,” creative director and CEO Jacob Blackstock says, “and we’re working to give people the best possible version.” But even in visually infectious cartoon form, negative expressions present a challenge for Bitmoji’s creative team, who might be thought of as millennial Cyranos-charged with helping the app’s millions of daily users bring just the right mix of wit, topicality, and emotional nuance to their online repartee.”
There is much more: “He’s spent more than a decade now thinking about cartoons as a visual language. As he sees it, the swiftly approaching merger of the real and the virtual will only make such tools more essential. “We’re in a world now where we live in these,” he says, lifting his iPhone from the table. “Not only am I always on it,” he says, growing more animated, “but in terms of everyone I know, I mostly see them here. If you’re going to live in here, you’ve got to make this a better place to live.” Click on image for complete article.
Bottom-line – As you will read in the next section, visual communications is evolving actually back to the first form of communicated communications – communications that can be understood by more than the creator.  The Egyptians pioneered this approach as they realized that people were not going to learn how to read but like any “stop” sign people can quickly understand concepts even complex ones rather quickly.

European Visual Communications

There have been industry wide calls to improve the quality of digital ad inventory and develop more robust digital measurement techniques. This is considered a vital step towards delivering ‘realistic’ brand exposure metrics. More accurate and consistent viewability measurement will help to establish a

more reliable digital ‘opportunity-to-see’, supporting the need for enhanced comparability with TV and progress towards digital ‘gross rating points’.
These Principles will help our industry to achieve the following macro goals:
1. To raise minimum quality standards in digital advertising measurement
for all stakeholders across Europe.
2. To measure digital ad exposure which is deemed a key step to increasing confidence in digital ad trading.
3. To enhance the (internet) user experience in the context of changing user expectations.
4. To improve confidence in the digital ad environment.
The European Viewability Measurement Principles apply to measurement tools reporting the opportunity to see in-page display and in-stream video
ad content in an online desktop browser-based environment (this includes PCs and Laptops) and not mobile advertising. Mobile advertising will be
covered in the next iteration of these Principles towards the end of 2017. These Principles currently apply to the measurement of viewability only.
The EVSG could however, also be a useful platform to discuss, develop or contribute towards solutions for other digital advertising priorities within
the European market. Such considerations would need to be in line with the shared goals and demands of all markets across Europe, again mindful of
their varied characteristics and priorities.
Bottom-line – You can see where this is going that visual communications standards and guidelines will help cross communications boundaries among countries which is something we need more, not less of.

If you make anything, sell anything, impacted by weather, traffic or other events driven by nature or man, you need a plan.  For purposes of this article, terrorism are events perpetrated by others against you and trust are events or efforts of goodwill or negligence/incompetency by you.  Recall communications occurs by what you make or sell to the public and need a plan to stop others from selling it and consumers from buying it.  There is one other category such as Katrina falls under trust because it’s about what you do when there is a crisis. We hear every day of hacker attacks but seem a bit blasé” about them until they impact you directly. Few would argue that Identity theft is certainly one of the new growth industries. There are also an increasing amount of gawkers, hackers, attackers whose profession is to ruin you. In addition, there are others like the person who caused the Tylenol poison scare in the 1986 yet still impacting the product today. It may also be blasé’ to say that privacy is gone and the more you use social media and indeed, the less privacy you have. It is also easy enough to understand is theft of credit cards and user account information perpetrated by evildoers.
It’s not that you will be attacked, you already are being attacked, your IT security staff and others are already at work trying to stop them. The question is when hackers succeed and the odds are they will, do you have a crisis strategy plan already in place to respond to it. Because the way you respond to the attack in the new social media, you may have already lost the trust of your customers. We worked on building a strategy process plan ahead of the crisis so everyone knew what do to when it did. Like a fire evacuation plan, except for any attack response plan.
As with the concept of terrorism, you don’t get a second chance to make a first impression. In fact, the problem is that if you are not speaking on the social media soapbox, then someone else is speaking and they may not be saying what you want them to say. Or worse, trust once lost is seldom regained. The price to regain trust is also more than the cost of the original mistake. Last summer we all watched millions of gallons of oil a mile deep everyday on nearly media source.
If you are not learning from and acting upon all the details and consequences from these instances of corporate negligence it will certainly happen to you. In addition, your own gross negligence and incompetence may be fatal to your career and also never forgiven. Remember the world is all in “ink” and it’s not a “dress rehearsal.” There are now great tools that track social media (Actiance) and provide corporate tracking of both internal and external media threads. Moreover, with an increasing amount of corporate compliance requirements, social media marketing must be in a position to respond in a crisis. Whether an attack on corporate systems or epic disaster such as BP or Exxon oil spills or other disasters, you need to anticipate and build plans or models to be ready for every social media situation. No one would doubt that Tony Hayward the former BP CEO who made the situation even worse with his comment about “waiting his life back.” The internet is also “ink” and everything will always be there and you can delete it, so plan your content and respond to your crisis carefully.
Click here to get immediate help with designing and building a push notification solution for business and crisis communications.
Bottom-line – You cannot wait until the “oil” is washing on the shore to react.  If you do, you will lose your CEO, your stock value and be another Wells Fargo, Target, BP and others who are yet another brand and stockholder “road kill.”
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Omnichannel Customer Engagement Integrated in Kirstel Social Selling Strategy
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  Omnichannel customer engagement is integrated deeply within KSS.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases:
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
Subscribe to newsletter – http://bit.ly/2hYsAis

Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone.

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)

(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

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HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

Chirp-Chirp Post to Twitter – Voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more

One of the more exciting features in HashNewsGram is the easy way post on Twitter voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more via an easy to use iPhone app.  Here are a few screenshots on “how to” do it.  Click on the image for iTunes.

You can also see from the image the Gettysburg Address which is 271 words. This is an example of how you can use the Notes App to record using Siri a speech or interview which is captured and translated from voice to text.

You can easily Copy-All and Paste the complete text in HashNewsGram to be posted along with a picture or audio recording to Twitter. What is really means is that you can create Twitter posts of essentially unlimited text length beyond 140 characters.

HashNewsGram will put up to about 110 characters on Twitter like this:

If a user clicks through More at they will see the complete post along with audio, video and more.

Soon you will be able to add “free hand” drawings or sketches to complement pics, audio or acticons-action-items to your twitter feed.

Click on any image for iTunes to get HashNewsGram and explore the world beyond 140 characters.

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Linkedin Selling Unified Communications Group – Buyers Welcome
Please join our Linkedin Group if you are selling and even buying UC gear/gizmos/gadgets/gagals and more.  Beyond networking opportunities, news, and educational resources, this group is about helping its members increase sales. Vendors, VARs, Agents and anyone selling and marketing unified communications solutions are welcome. If you are a buyer, you join and see what’s available.
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Certified Training – Affordable, Available, Actionable & Tax Deductible
WebRTC-SIP Certification, Social Media Contact Centers, Sales Professionals and Business
Custom and Complete SIP Professional Certification Program
Follow us on Twitter

TECHtionary Knowledge Source

z

Click here for TECHtionary — World’s First and Largest Animated Library on Technology with more than 3,015 animated tutorials.

Lync is a Trademark of Microsoft.  Unified Communications Apps & Cloud Communications Forum is an independent forum.

Advertising, Exhibiting, Training and other Marcom Programs, call 303-594-1694 or click here.

The User Forum provides classroom and webseminar training as well as a non-production environment for those IT departments without additional equipment, budget or time.  This allows planners and users to test ideas, dial in and dial back out, IM file transfers, remote desktop sharing, video conferencing, run scenarios, review logs, break linkages and learning about new telephony features and network access.  The User Forum is also designed for both the system integrator/consultant who wants to learn about tech without having to build their own system as well as the enterprise customer who doesn’t have the time, resources or knowledge to develop one.  Coming soon, User Forum Labs are designed to be “hands-on” or “over-the-shoulder” with experts available for Q&A and classes for feature-specific review.

About User Forum

The User Forum is a vendor-independent laboratory environment designed for learning, technical guides, knowledge resources and online “live” services.  The User Forum provides planning, project management, consulting, training, case studies, white papers, speaking engagements, market/customer research, network planning and other services.
Click here to contact.

(c) User Forum – all rights reserved.

SIP, Unified Communications Apps & Cloud Communications Forum, 2525 Arapahoe E-4-313, Boulder, CO 80302
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AI Social and Contextual UC #413 – Turing Test – CCTR Decision Engine – Securing IoT

 (c) AI Forum & Unified Communications Forum

September 1 – 2017 – Issue #413

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Advertising, social media, blog articles, webinars and other services available.
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Turing Test 
Summer is often a good time to catch up on great reading and while we are really too busy to read, reading on your iPhone is really great even at the DMV which I did yesterday.  Both books on Turing are great but the Copeland book is even better. You really realize that many of you who are reading this would not be here at all except for what Alan and his colleagues.  Why you ask.  If they hadn’t broken then Enigma and other codes, WWII would have taken much longer costing millions of lives including my dad and his brothers who were all in Europe.  Anyway, great insights on computing, AI and the future even though he died 73 years ago.  Click on image for either book and see if you could pass your own Turing Test.

Securing the Internet of Things
I doubt you have a lot of IoT devices but you do have a lot of mobile devices.  As mobile devices morph into what’s next or turn into components (which I would do if I was Google or Apple) to run on common OS rather the new OS for all devices including desktops, teleconferencing, building controls, etc. You will need a security systems approach and while I prefer iOS because of great admin services from Apple Developer Team and other reasons.  This paper is from Cisco and there are a lot of good ideas to consider.  For example, they write, “Even industrial controllers that operate in every industrial environment lack basic security controls like authentication and encryption. That means most industrial control system (ICS) attacks don’t need to exploit software vulnerabilities. They just need to access the controllers, and then they can change configuration, logic, and state.”  By building on a common OS that you use for all your employees can use, you maximize protection, minimize development costs and provide a common management approach that makes sense.

7 Steps to Optimize Business Performance by Unifying Contact Center and CRM Data 

I read a lot of white papers and much of this white paper has been published in other sources.  Yet there are a few “ah ha” moments and ideas to consider in your own contact center planning. I like the use of decision engine rather than call flow charts.  Do not take this as AI but more of an expert systems approach call flows and then add-on specific smart bots or smart aids to manage the process.

Interview with Evan Kirstel #1 UCaas Influencer
Here is an interview with Onalytica click on images for complete interview.
As a long-time expert and thought leader in the Cloud, Security, IoT, Big Data, AI and other technologies, I’ve been following their emergence in the health landscape with great interest. I believe we are on the cusp of an unprecedented convergence of technologies, one that could bring about sustained disruption and allow us to solve the most pressing issues in healthcare.
I was also drawn to the incredible energy of the health tech community here in Boston. Home to several premier teaching hospitals and prestigious universities, there is a vibrant community of health tech innovators here, as well as a natural test-bed to pilot these innovations in real healthcare settings.  Be it physician entrepreneurs, hospital leaders rethinking the entire patient care system, digital health startups and accelerators, public-private partnerships, or empowered patients and their vocal advocates, Boston is home to a world-class health tech innovation ecosystem and a growing digital healthcare industry.
I wanted to bring my technical expertise, industry experience, and social business know-how to help accelerate the growth of the digital health economy. To achieve this, I recently partnered with health tech innovation catalyst, patient experience expert, and former Google technology manager Irma Rastegayeva to form eViRa #HealthTech Strategies. Boston-based and globally-connected B2B experts, we are a trusted social media partner to clients across the health tech landscape. Whether it’s enabling startups to get discovered and introduced to potential partners and investors, guiding companies to expand their thought leadership, or helping clients to grow massive online audience and deepen user engagement, we are here to serve the health tech community.
WHAT AREAS OF HEALTH TECH ARE YOU MOST PASSIONATE ABOUT?
  • AI, Cognitive Computing, Big Data, IoT and predictive analytics – combination of these technologies will open up a new era of early diagnostics and disease prevention.
  • Telemedicine/Telehealth – this will become a mainstay of patient care delivery, vastly reducing costs.
  • 5G connectivity – this 5th generation of mobile technology will be a truly “disruptive innovation” and will offer much to fields of medicine and healthcare. One application of 5G I am excited about is rural hospitals collaborating with urban teaching hospitals to offer world-class training and care delivery. It’s important to note that 5G is an enabling technology, it will make the advancements of all the other technologies I mentioned possible.
  • Wearables 2.0 and Mobile Health – these improved medical wearables devices and drug delivery systems will be widely used, allowing remote patient monitoring of chronic conditions, also reducing costs and improving patient comfort and clinical outcomes.
  • AR and VR – Augmented and Virtual Reality technologies will have a wide range of applications, including medical training, life sciences, real-time surgery assist, mental health treatment, and many more.
IF A BRAND WANTED TO WORK WITH YOU, WHAT OFFLINE / ONLINE ACTIVITIES WOULD YOU BE MOST INTERESTED IN?
  • Social Media engagement, thought leadership, brand message amplification
  • Podcast/video interviews
  • Content development (e.g. short-form/long-form blog posts, feature articles, whitepapers)
  • Events (promoting, covering/attending)
WHAT WOULD BE THE BEST WAY FOR A BRAND TO CONTACT YOU?
Mobile: 978-761-1524 or Email: kirstel@gmail.com
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Level 3 Connections to AWS

Level 3SM eLynk, our layer 2 Ethernet offering, will offer this flexibility to Amazon Web Services. You’ll have the ability to add and delete VLANs over your Ethernet virtual circuit (EVC) to your AWS Virtual Private Clouds (VPC).* This portal-based, self-service functionality enables you to rapidly connect to your VPCs as you optimize and move your cloud-based workloads. Combine it with Level 3SM Dynamic Capacity and Level 3SM Enhanced Management to gain more control and visibility for on-demand cloud deployments and workload moves. Features Control: Self-service ability to add and remove VLANs to AWS in near real-time via the MyLevel3SM customer portal. Flexibility: Share bandwidth across AWS Virtual Private Cloud Instances. Security: Establish a private layer 2 connection via Level 3’s global network to your AWS multi-cloud environment.

Bottom-line – AWS IS the new cloud and connections to/from AWS IS a must-have.  I like the Layer 2 connection approach as well.

Hololens Partner Program
Hololens is a cool idea tech but not the only one going after VR/AR and what Microsoft calls Mixed Reality.  Here are some examples of what they are targeting as key market opportunities and if you are involved with any of them you might begin contacting customers to explore how they can take advantage of the technology regardless of tech as there are other viable solutions.

If you are not in a hurry and want 90 days for Microsoft tell you that your idea is something they would rather build themselves like what they did to Slack, click on the image below.
They say, “Please provide yourself 30 minutes to complete the application form

to help us better understand your business and current HoloLens activities. Upon submission, you will receive an update regarding your application within 90 days.”

Skype iOS App First Look – Not Looking Good 

I love regular Skype using it for more than decade on my PC and often use the iOS app on my iPhone which generally works better than the PC version.  I was excited to try the new iOS version and my first look is a real disappointment.  Why do app developers turn simple smartphone apps into bloatware found in most PC/MAC apps.  As a developer it is really hard to NOT want to add

MORE and MORE but sometimes more is really less and this is the case so far with the Skype iOS app.  The biggest issue was in the old version it was really easy to change your Presence with many options like on the PC version.  The new version assumes you are ONLINE all the time and makes it really difficult to change your presence.  Click on either image for details on changing presence.
Bottom-line – Please tell me what I missed, you like, I was wrong about or anything else you want to say.

Approved for iPhone and iPad, SleepTracsPro has Sleep, Snooze, Snap Alert, Zoomlite, Journal/Diary and Actical-Action Calendar.  Click on image for iTunes.

Key features of SleepTracsPro are:

NEW – Actical-Action calendar with Acticons-action icons and first calendar with drawings. Add drawings and images to your calendar to improve tracking and performance.

– Dream Diary Journal with drawing pads, audio recording, pics and notes with social sharing feature

– Zoomlite – Siri-enabled magnifying flashlight, weather, camera, large format clock. Unlike iPhone/iPad flashlight you can just say “Hey Siri Zoomlight” the flashlight will turn on with large format clock, weather, and zooming camera.

– Snooze feature is designed to let you get your “power nap” or “cat nap” anytime; you can select your snooze time and a wakeup vibration or tone/tune or your own voice or that of a friend or child.

– Snap feature is a new feature not found in any sleep app we have found so far. Snap is really a “snap out of it” feature that you put in your shirt pocket and when no motion or limited motions are detected, it gives you a vibration or tune/tone. Designed to help you overcome falling asleep in class or on the job, it should not be used while driving.

– Sleep mode feature offers you a scheduling tool You can select your sleep time and a wakeup vibration or tone/tune or your own voice or that of a friend

 or child.

– Weather – current weather is displayed when user awakes.

– ZoomLite is an exciting weather center, camera, large format clock and 3-level magnifying flashlight app. You are able to see weather, large font clock, take a picture and easily read labels, meds bottles, check meds, cuts/sores, household issues and other fine print articles and other hard to read documents or any other reason to see something closeup with 3-step magnifying flashlight.

Dream Diary journal has unlimited notepads with multi-color drawing features, text notes, audio recording, backgrounds with pictures from camera or gallery and sharing features for email, social sites, gallery and other ways.

We have also incorporated extensive sleep research into our app. New articles on getting better sleep are added daily, click on image to help you get better sleep and wellness.

SleepTracsPro is one of the many apps such as SleepTracs, ZoomLite, Baseball Fans Club, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, iSeekSugar, MedsMinders, RewardsVIPClub, HashNewsGram and many others from TECHtionary.com.
Click on image http://sleeptracs.com/for tips, applications and ideas and Appstore image for iTunes and get better sleep now.

 
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GoDaddy Telephone App
The world really doesn’t need another VoIP provider but GoDaddy introduced a new second line service but it really is NOT VoIP after all, not even WiFi.  Click on image for more details and after reviewing the features is misses out on so many issues you wonder what were they thinking.
  • Can I use the app with either an iOS or Android phone?
    Yes, there are both iOS and Android apps available.
  • How good is the call quality with SmartLine?
    We use your phone carrier’s network, so the quality and reliability is the same as your personal mobile number.
  • Can I send text messages from my SmartLine number?
    Yes, you can send and receive texts from the app, so you don’t have to disclose your personal number to customers.
  • What happens if I go over my monthly allotment?
    Any minutes over your monthly allotment will be billed in 6-second increments at $0.03 per minute. Any texts over your monthly allotment will be charged at $0.01 per text (applies only to outgoing texts on the SmartLine Basic plan).
  • Can I make and receive calls from outside the U.S.?
    You can receive calls from any phone number, including phone numbers outside the U.S. At this time, you can make calls to U.S. phone numbers only.
  • Can my second phone number be toll free?
    Not at this time, but we will be offering toll free numbers soon.
  • Can I use my current number with the SmartLine app?
    Yes. In most cases, we can port (transfer) your current number. Call a SmartLine expert at (480) 505-8877 for more information.
  • Can I get a second phone number for personal use?
    Of course! SmartLine isn’t just for business. A second phone number is great for little league coaches, listing items for sale online and more.
  • Does SmartLine use my phone plan’s minutes?
    Yes. When you make and receive calls, SmartLine uses the minutes included in your cellular phone plan. Since most people have unlimited minutes, this is rarely an issue.
  • Does SmartLine use WiFi for calling?
    No. SmartLine uses your cellular phone network to make and receive calls, which helps ensure the best possible call quality.
  • Is SmartLine a VoIP (Voice Over Internet Protocol) phone service?
    No. SmartLine calls use your cellular phone network for incoming and outgoing calls.

Emojis Communications

As a long-time fan of hieroglyphics, the power of visual communications has always been of interest.  Snapchat may be onto something with “cartoon greetings that feature customizable avatars and can be inserted into any number of chat apps.” They go on: “Having a digital extension of yourself is a necessity,” creative director and CEO Jacob Blackstock says, “and we’re working to give people the best possible version.” But even in visually infectious cartoon form, negative expressions present a challenge for Bitmoji’s creative team, who might be thought of as millennial Cyranos-charged with helping the app’s millions of daily users bring just the right mix of wit, topicality, and emotional nuance to their online repartee.”
There is much more: “He’s spent more than a decade now thinking about cartoons as a visual language. As he sees it, the swiftly approaching merger of the real and the virtual will only make such tools more essential. “We’re in a world now where we live in these,” he says, lifting his iPhone from the table. “Not only am I always on it,” he says, growing more animated, “but in terms of everyone I know, I mostly see them here. If you’re going to live in here, you’ve got to make this a better place to live.” Click on image for complete article.
Bottom-line – As you will read in the next section, visual communications is evolving actually back to the first form of communicated communications – communications that can be understood by more than the creator.  The Egyptians pioneered this approach as they realized that people were not going to learn how to read but like any “stop” sign people can quickly understand concepts even complex ones rather quickly.

European Visual Communications

There have been industry wide calls to improve the quality of digital ad inventory and develop more robust digital measurement techniques. This is considered a vital step towards delivering ‘realistic’ brand exposure metrics. More accurate and consistent viewability measurement will help to establish a

more reliable digital ‘opportunity-to-see’, supporting the need for enhanced comparability with TV and progress towards digital ‘gross rating points’.
These Principles will help our industry to achieve the following macro goals:
1. To raise minimum quality standards in digital advertising measurement
for all stakeholders across Europe.
2. To measure digital ad exposure which is deemed a key step to increasing confidence in digital ad trading.
3. To enhance the (internet) user experience in the context of changing user expectations.
4. To improve confidence in the digital ad environment.
The European Viewability Measurement Principles apply to measurement tools reporting the opportunity to see in-page display and in-stream video
ad content in an online desktop browser-based environment (this includes PCs and Laptops) and not mobile advertising. Mobile advertising will be
covered in the next iteration of these Principles towards the end of 2017. These Principles currently apply to the measurement of viewability only.
The EVSG could however, also be a useful platform to discuss, develop or contribute towards solutions for other digital advertising priorities within
the European market. Such considerations would need to be in line with the shared goals and demands of all markets across Europe, again mindful of
their varied characteristics and priorities.
Bottom-line – You can see where this is going that visual communications standards and guidelines will help cross communications boundaries among countries which is something we need more, not less of.

If you make anything, sell anything, impacted by weather, traffic or other events driven by nature or man, you need a plan.  For purposes of this article, terrorism are events perpetrated by others against you and trust are events or efforts of goodwill or negligence/incompetency by you.  Recall communications occurs by what you make or sell to the public and need a plan to stop others from selling it and consumers from buying it.  There is one other category such as Katrina falls under trust because it’s about what you do when there is a crisis. We hear every day of hacker attacks but seem a bit blasé” about them until they impact you directly. Few would argue that Identity theft is certainly one of the new growth industries. There are also an increasing amount of gawkers, hackers, attackers whose profession is to ruin you. In addition, there are others like the person who caused the Tylenol poison scare in the 1986 yet still impacting the product today. It may also be blasé’ to say that privacy is gone and the more you use social media and indeed, the less privacy you have. It is also easy enough to understand is theft of credit cards and user account information perpetrated by evildoers.
It’s not that you will be attacked, you already are being attacked, your IT security staff and others are already at work trying to stop them. The question is when hackers succeed and the odds are they will, do you have a crisis strategy plan already in place to respond to it. Because the way you respond to the attack in the new social media, you may have already lost the trust of your customers. We worked on building a strategy process plan ahead of the crisis so everyone knew what do to when it did. Like a fire evacuation plan, except for any attack response plan.
As with the concept of terrorism, you don’t get a second chance to make a first impression. In fact, the problem is that if you are not speaking on the social media soapbox, then someone else is speaking and they may not be saying what you want them to say. Or worse, trust once lost is seldom regained. The price to regain trust is also more than the cost of the original mistake. Last summer we all watched millions of gallons of oil a mile deep everyday on nearly media source.
If you are not learning from and acting upon all the details and consequences from these instances of corporate negligence it will certainly happen to you. In addition, your own gross negligence and incompetence may be fatal to your career and also never forgiven. Remember the world is all in “ink” and it’s not a “dress rehearsal.” There are now great tools that track social media (Actiance) and provide corporate tracking of both internal and external media threads. Moreover, with an increasing amount of corporate compliance requirements, social media marketing must be in a position to respond in a crisis. Whether an attack on corporate systems or epic disaster such as BP or Exxon oil spills or other disasters, you need to anticipate and build plans or models to be ready for every social media situation. No one would doubt that Tony Hayward the former BP CEO who made the situation even worse with his comment about “waiting his life back.” The internet is also “ink” and everything will always be there and you can delete it, so plan your content and respond to your crisis carefully.
Click here to get immediate help with designing and building a push notification solution for business and crisis communications.
Bottom-line – You cannot wait until the “oil” is washing on the shore to react.  If you do, you will lose your CEO, your stock value and be another Wells Fargo, Target, BP and others who are yet another brand and stockholder “road kill.”
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Omnichannel Customer Engagement Integrated in Kirstel Social Selling Strategy
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  Omnichannel customer engagement is integrated deeply within KSS.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases:
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
Subscribe to newsletter – http://bit.ly/2hYsAis

Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone.

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)

(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

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HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

Chirp-Chirp Post to Twitter – Voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more

One of the more exciting features in HashNewsGram is the easy way post on Twitter voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more via an easy to use iPhone app.  Here are a few screenshots on “how to” do it.  Click on the image for iTunes.

You can also see from the image the Gettysburg Address which is 271 words. This is an example of how you can use the Notes App to record using Siri a speech or interview which is captured and translated from voice to text.

You can easily Copy-All and Paste the complete text in HashNewsGram to be posted along with a picture or audio recording to Twitter. What is really means is that you can create Twitter posts of essentially unlimited text length beyond 140 characters.

HashNewsGram will put up to about 110 characters on Twitter like this:

If a user clicks through More at they will see the complete post along with audio, video and more.

Soon you will be able to add “free hand” drawings or sketches to complement pics, audio or acticons-action-items to your twitter feed.

Click on any image for iTunes to get HashNewsGram and explore the world beyond 140 characters.

__________________________________________________________
Linkedin Selling Unified Communications Group – Buyers Welcome
Please join our Linkedin Group if you are selling and even buying UC gear/gizmos/gadgets/gagals and more.  Beyond networking opportunities, news, and educational resources, this group is about helping its members increase sales. Vendors, VARs, Agents and anyone selling and marketing unified communications solutions are welcome. If you are a buyer, you join and see what’s available.
__________________________________________________________
Certified Training – Affordable, Available, Actionable & Tax Deductible
WebRTC-SIP Certification, Social Media Contact Centers, Sales Professionals and Business
Custom and Complete SIP Professional Certification Program
Follow us on Twitter

TECHtionary Knowledge Source

z

Click here for TECHtionary — World’s First and Largest Animated Library on Technology with more than 3,015 animated tutorials.

Lync is a Trademark of Microsoft.  Unified Communications Apps & Cloud Communications Forum is an independent forum.

Advertising, Exhibiting, Training and other Marcom Programs, call 303-594-1694 or click here.

The User Forum provides classroom and webseminar training as well as a non-production environment for those IT departments without additional equipment, budget or time.  This allows planners and users to test ideas, dial in and dial back out, IM file transfers, remote desktop sharing, video conferencing, run scenarios, review logs, break linkages and learning about new telephony features and network access.  The User Forum is also designed for both the system integrator/consultant who wants to learn about tech without having to build their own system as well as the enterprise customer who doesn’t have the time, resources or knowledge to develop one.  Coming soon, User Forum Labs are designed to be “hands-on” or “over-the-shoulder” with experts available for Q&A and classes for feature-specific review.

About User Forum

The User Forum is a vendor-independent laboratory environment designed for learning, technical guides, knowledge resources and online “live” services.  The User Forum provides planning, project management, consulting, training, case studies, white papers, speaking engagements, market/customer research, network planning and other services.
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AI Social and Contextual UC #412 – Interview with #1 UCaaS Influencer – Jump onboard Hololens – Cloud AWS Realities – Come Home Safe

 

 (c) AI Forum & Unified Communications Forum

August 25 – 2017 – Issue #412

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Advertising, social media, blog articles, webinars and other services available.
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  “Come Home Safe”
Free iPhone Text Free Drivers 
App
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Siri can’t open iPhone Flashlight but say
ZoomLite and you get Flashlight, Magnifying Camera, Large Format Clock and Local Weather – Free.

Best app for reading anything close up including restaurant menus and receipts.

Not a simulation – real screenshot.

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iPhone User Forum
Best Sleep App
New Version Approved
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If you need an iPhone/iPad app, click on image.
If you don’t understand Why Twitter is important !
Here are 4 simple reasons and 10 ways to be a good Tweeter
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Level 3 Connections to AWS

Level 3SM eLynk, our layer 2 Ethernet offering, will offer this flexibility to Amazon Web Services. You’ll have the ability to add and delete VLANs over your Ethernet virtual circuit (EVC) to your AWS Virtual Private Clouds (VPC).* This portal-based, self-service functionality enables you to rapidly connect to your VPCs as you optimize and move your cloudbased workloads. Combine it with Level 3SM Dynamic Capacity and Level 3SM Enhanced Management to gain more control and visibility for on-demand cloud deployments and workload moves. Features Control: Self-service ability to add and remove VLANs to AWS in near real-time via the MyLevel3SM customer portal. Flexibility: Share bandwidth across AWS Virtual Private Cloud Instances. Security: Establish a private layer 2 connection via Level 3’s global network to your AWS multi-cloud environment.

Bottom-line – AWS IS the new cloud and connections to/from AWS IS a must-have.  I like the Layer 2 connection approach as well.

Hololens Partner Program
Hololens is a cool idea tech but not the only one going after VR/AR and what Microsoft calls Mixed Reality.  Here are some examples of what they are targeting as key market opportunities and if you are involved with any of them you might begin contacting customers to explore how they can take advantage of the technology regardless of tech as there are other viable solutions.

If you are not in a hurry and want 90 days for Microsoft tell you that your idea is something they would rather build themselves like what they did to Slack, click on the image below.
They say, “Please provide yourself 30 minutes to complete the application form

to help us better understand your business and current HoloLens activities. Upon submission, you will receive an update regarding your application within 90 days.”

Skype iOS App First Look – Not Looking Good 

I love regular Skype using it for more than decade on my PC and often use the iOS app on my iPhone which generally works better than the PC version.  I was excited to try the new iOS version and my first look is a real disappointment.  Why do app developers turn simple smartphone apps into bloatware found in most PC/MAC apps.  As a developer it is really hard to NOT want to add

MORE and MORE but sometimes more is really less and this is the case so far with the Skype iOS app.  The biggest issue was in the old version it was really easy to change your Presence with many options like on the PC version.  The new version assumes you are ONLINE all the time and makes it really difficult to change your presence.  Click on either image for details on changing presence.
Bottom-line – Please tell me what I missed, you like, I was wrong about or anything else you want to say.

Approved for iPhone and iPad, SleepTracsPro has Sleep, Snooze, Snap Alert, Zoomlite, Journal/Diary and Actical-Action Calendar.  Click on image for iTunes.

Key features of SleepTracsPro are:

NEW – Actical-Action calendar with Acticons-action icons and first calendar with drawings. Add drawings and images to your calendar to improve tracking and performance.

– Dream Diary Journal with drawing pads, audio recording, pics and notes with social sharing feature

– Zoomlite – Siri-enabled magnifying flashlight, weather, camera, large format clock. Unlike iPhone/iPad flashlight you can just say “Hey Siri Zoomlight” the flashlight will turn on with large format clock, weather, and zooming camera.

– Snooze feature is designed to let you get your “power nap” or “cat nap” anytime; you can select your snooze time and a wakeup vibration or tone/tune or your own voice or that of a friend or child.

– Snap feature is a new feature not found in any sleep app we have found so far. Snap is really a “snap out of it” feature that you put in your shirt pocket and when no motion or limited motions are detected, it gives you a vibration or tune/tone. Designed to help you overcome falling asleep in class or on the job, it should not be used while driving.

– Sleep mode feature offers you a scheduling tool You can select your sleep time and a wakeup vibration or tone/tune or your own voice or that of a friend

 or child.

– Weather – current weather is displayed when user awakes.

– ZoomLite is an exciting weather center, camera, large format clock and 3-level magnifying flashlight app. You are able to see weather, large font clock, take a picture and easily read labels, meds bottles, check meds, cuts/sores, household issues and other fine print articles and other hard to read documents or any other reason to see something closeup with 3-step magnifying flashlight.

Dream Diary journal has unlimited notepads with multi-color drawing features, text notes, audio recording, backgrounds with pictures from camera or gallery and sharing features for email, social sites, gallery and other ways.

We have also incorporated extensive sleep research into our app. New articles on getting better sleep are added daily, click on image to help you get better sleep and wellness.

SleepTracsPro is one of the many apps such as SleepTracs, ZoomLite, Baseball Fans Club, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, iSeekSugar, MedsMinders, RewardsVIPClub, HashNewsGram and many others from TECHtionary.com.
Click on image http://sleeptracs.com/for tips, applications and ideas and Appstore image for iTunes and get better sleep now.

 

Interview with Evan Kirstel #1 UCaas Influencer
Here is an interview with Onalytica click on images for complete interview.
As a long-time expert and thought leader in the Cloud, Security, IoT, Big Data, AI and other technologies, I’ve been following their emergence in the health landscape with great interest. I believe we are on the cusp of an unprecedented convergence of technologies, one that could bring about sustained disruption and allow us to solve the most pressing issues in healthcare.
I was also drawn to the incredible energy of the health tech community here in Boston. Home to several premier teaching hospitals and prestigious universities, there is a vibrant community of health tech innovators here, as well as a natural test-bed to pilot these innovations in real healthcare settings.  Be it physician entrepreneurs, hospital leaders rethinking the entire patient care system, digital health startups and accelerators, public-private partnerships, or empowered patients and their vocal advocates, Boston is home to a world-class health tech innovation ecosystem and a growing digital healthcare industry.
I wanted to bring my technical expertise, industry experience, and social business know-how to help accelerate the growth of the digital health economy. To achieve this, I recently partnered with health tech innovation catalyst, patient experience expert, and former Google technology manager Irma Rastegayeva to form eViRa #HealthTech Strategies. Boston-based and globally-connected B2B experts, we are a trusted social media partner to clients across the health tech landscape. Whether it’s enabling startups to get discovered and introduced to potential partners and investors, guiding companies to expand their thought leadership, or helping clients to grow massive online audience and deepen user engagement, we are here to serve the health tech community.
WHAT AREAS OF HEALTH TECH ARE YOU MOST PASSIONATE ABOUT?
  • AI, Cognitive Computing, Big Data, IoT and predictive analytics – combination of these technologies will open up a new era of early diagnostics and disease prevention.
  • Telemedicine/Telehealth – this will become a mainstay of patient care delivery, vastly reducing costs.
  • 5G connectivity – this 5th generation of mobile technology will be a truly “disruptive innovation” and will offer much to fields of medicine and healthcare. One application of 5G I am excited about is rural hospitals collaborating with urban teaching hospitals to offer world-class training and care delivery. It’s important to note that 5G is an enabling technology, it will make the advancements of all the other technologies I mentioned possible.
  • Wearables 2.0 and Mobile Health – these improved medical wearables devices and drug delivery systems will be widely used, allowing remote patient monitoring of chronic conditions, also reducing costs and improving patient comfort and clinical outcomes.
  • AR and VR – Augmented and Virtual Reality technologies will have a wide range of applications, including medical training, life sciences, real-time surgery assist, mental health treatment, and many more.
IF A BRAND WANTED TO WORK WITH YOU, WHAT OFFLINE / ONLINE ACTIVITIES WOULD YOU BE MOST INTERESTED IN?
  • Social Media engagement, thought leadership, brand message amplification
  • Podcast/video interviews
  • Content development (e.g. short-form/long-form blog posts, feature articles, whitepapers)
  • Events (promoting, covering/attending)
WHAT WOULD BE THE BEST WAY FOR A BRAND TO CONTACT YOU?
Mobile: 978-761-1524 or Email: kirstel@gmail.com
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GoDaddy Telephone App
The world really doesn’t need another VoIP provider but GoDaddy introduced a new second line service but it really is NOT VoIP after all, not even WiFi.  Click on image for more details and after reviewing the features is misses out on so many issues you wonder what were they thinking.
  • Can I use the app with either an iOS or Android phone?
    Yes, there are both iOS and Android apps available.
  • How good is the call quality with SmartLine?
    We use your phone carrier’s network, so the quality and reliability is the same as your personal mobile number.
  • Can I send text messages from my SmartLine number?
    Yes, you can send and receive texts from the app, so you don’t have to disclose your personal number to customers.
  • What happens if I go over my monthly allotment?
    Any minutes over your monthly allotment will be billed in 6-second increments at $0.03 per minute. Any texts over your monthly allotment will be charged at $0.01 per text (applies only to outgoing texts on the SmartLine Basic plan).
  • Can I make and receive calls from outside the U.S.?
    You can receive calls from any phone number, including phone numbers outside the U.S. At this time, you can make calls to U.S. phone numbers only.
  • Can my second phone number be toll free?
    Not at this time, but we will be offering toll free numbers soon.
  • Can I use my current number with the SmartLine app?
    Yes. In most cases, we can port (transfer) your current number. Call a SmartLine expert at (480) 505-8877 for more information.
  • Can I get a second phone number for personal use?
    Of course! SmartLine isn’t just for business. A second phone number is great for little league coaches, listing items for sale online and more.
  • Does SmartLine use my phone plan’s minutes?
    Yes. When you make and receive calls, SmartLine uses the minutes included in your cellular phone plan. Since most people have unlimited minutes, this is rarely an issue.
  • Does SmartLine use WiFi for calling?
    No. SmartLine uses your cellular phone network to make and receive calls, which helps ensure the best possible call quality.
  • Is SmartLine a VoIP (Voice Over Internet Protocol) phone service?
    No. SmartLine calls use your cellular phone network for incoming and outgoing calls.

Emojis Communications

As a long-time fan of hieroglyphics, the power of visual communications has always been of interest.  Snapchat may be onto something with “cartoon greetings that feature customizable avatars and can be inserted into any number of chat apps.” They go on: “Having a digital extension of yourself is a necessity,” creative director and CEO Jacob Blackstock says, “and we’re working to give people the best possible version.” But even in visually infectious cartoon form, negative expressions present a challenge for Bitmoji’s creative team, who might be thought of as millennial Cyranos-charged with helping the app’s millions of daily users bring just the right mix of wit, topicality, and emotional nuance to their online repartee.”
There is much more: “He’s spent more than a decade now thinking about cartoons as a visual language. As he sees it, the swiftly approaching merger of the real and the virtual will only make such tools more essential. “We’re in a world now where we live in these,” he says, lifting his iPhone from the table. “Not only am I always on it,” he says, growing more animated, “but in terms of everyone I know, I mostly see them here. If you’re going to live in here, you’ve got to make this a better place to live.” Click on image for complete article.
Bottom-line – As you will read in the next section, visual communications is evolving actually back to the first form of communicated communications – communications that can be understood by more than the creator.  The Egyptians pioneered this approach as they realized that people were not going to learn how to read but like any “stop” sign people can quickly understand concepts even complex ones rather quickly.

European Visual Communications

There have been industry wide calls to improve the quality of digital ad inventory and develop more robust digital measurement techniques. This is considered a vital step towards delivering ‘realistic’ brand exposure metrics. More accurate and consistent viewability measurement will help to establish a

more reliable digital ‘opportunity-to-see’, supporting the need for enhanced comparability with TV and progress towards digital ‘gross rating points’.
These Principles will help our industry to achieve the following macro goals:
1. To raise minimum quality standards in digital advertising measurement
for all stakeholders across Europe.
2. To measure digital ad exposure which is deemed a key step to increasing confidence in digital ad trading.
3. To enhance the (internet) user experience in the context of changing user expectations.
4. To improve confidence in the digital ad environment.
The European Viewability Measurement Principles apply to measurement tools reporting the opportunity to see in-page display and in-stream video
ad content in an online desktop browser-based environment (this includes PCs and Laptops) and not mobile advertising. Mobile advertising will be
covered in the next iteration of these Principles towards the end of 2017. These Principles currently apply to the measurement of viewability only.
The EVSG could however, also be a useful platform to discuss, develop or contribute towards solutions for other digital advertising priorities within
the European market. Such considerations would need to be in line with the shared goals and demands of all markets across Europe, again mindful of
their varied characteristics and priorities.
Bottom-line – You can see where this is going that visual communications standards and guidelines will help cross communications boundaries among countries which is something we need more, not less of.

The Top 10 iPhone Apps in the U.S.
 And a little trivia:

Blue Screen of Death
In case you haven’t moved completely to Apple, here’s a reminder of the plight of Windows users of something that has existed for decades and still to this day.  Can’t wait for Bezo’s to take over from Gate as the richest person on the planet so I won’t have to hear from that windbag again who should be jailed for the awful products Microsoft still makes.

If you make anything, sell anything, impacted by weather, traffic or other events driven by nature or man, you need a plan.  For purposes of this article, terrorism are events perpetrated by others against you and trust are events or efforts of goodwill or negligence/incompetency by you.  Recall communications occurs by what you make or sell to the public and need a plan to stop others from selling it and consumers from buying it.  There is one other category such as Katrina falls under trust because it’s about what you do when there is a crisis. We hear every day of hacker attacks but seem a bit blasé” about them until they impact you directly. Few would argue that Identity theft is certainly one of the new growth industries. There are also an increasing amount of gawkers, hackers, attackers whose profession is to ruin you. In addition, there are others like the person who caused the Tylenol poison scare in the 1986 yet still impacting the product today. It may also be blasé’ to say that privacy is gone and the more you use social media and indeed, the less privacy you have. It is also easy enough to understand is theft of credit cards and user account information perpetrated by evildoers.
It’s not that you will be attacked, you already are being attacked, your IT security staff and others are already at work trying to stop them. The question is when hackers succeed and the odds are they will, do you have a crisis strategy plan already in place to respond to it. Because the way you respond to the attack in the new social media, you may have already lost the trust of your customers. We worked on building a strategy process plan ahead of the crisis so everyone knew what do to when it did. Like a fire evacuation plan, except for any attack response plan.
As with the concept of terrorism, you don’t get a second chance to make a first impression. In fact, the problem is that if you are not speaking on the social media soapbox, then someone else is speaking and they may not be saying what you want them to say. Or worse, trust once lost is seldom regained. The price to regain trust is also more than the cost of the original mistake. Last summer we all watched millions of gallons of oil a mile deep everyday on nearly media source.
If you are not learning from and acting upon all the details and consequences from these instances of corporate negligence it will certainly happen to you. In addition, your own gross negligence and incompetence may be fatal to your career and also never forgiven. Remember the world is all in “ink” and it’s not a “dress rehearsal.” There are now great tools that track social media (Actiance) and provide corporate tracking of both internal and external media threads. Moreover, with an increasing amount of corporate compliance requirements, social media marketing must be in a position to respond in a crisis. Whether an attack on corporate systems or epic disaster such as BP or Exxon oil spills or other disasters, you need to anticipate and build plans or models to be ready for every social media situation. No one would doubt that Tony Hayward the former BP CEO who made the situation even worse with his comment about “waiting his life back.” The internet is also “ink” and everything will always be there and you can delete it, so plan your content and respond to your crisis carefully.
Click here to get immediate help with designing and building a push notification solution for business and crisis communications.
Bottom-line – You cannot wait until the “oil” is washing on the shore to react.  If you do, you will lose your CEO, your stock value and be another Wells Fargo, Target, BP and others who are yet another brand and stockholder “road kill.”

Chatbots Real or Surreal Contact Center Agents 
I really like what [24]7 does in their research as they get to the point quickly.  Since chatbots are the new way we will communicate with others as surrogates we need to be prepared for them taking over our lives.
Here are some highlights from the [24]7 research and you can click here for their short report for more.  “With chatbots, you don’t need to wait for a customer to contact you to resolve an issue. Intelligent chatbots can determine customer intent before a customer even types a question. For instance, a chatbot knows when a customer logs in to a company website to view a bill. The chatbot can then proactively engage with the customer with statements such as, “I notice your bill is higher this month than last month. I can help you understand why this is and how to avoid this in the future.” The customer no longer needs to speak with a live agent, saving your company costs while improving customer satisfaction and retention.
Another example: blocked credit cards. A customer logs in because his card has been blocked. An intelligent chatbot can know this and immediately help him unblock the card. First, the chatbot provides a visual view of suspicious charges for the customer to review and verify. If all charges are valid, the chatbot can unblock the card without the customer needing to call and speak with an agent.
There’s a big difference between simplistic chatbots that don’t understand intent and those that are intelligent (able to integrate with enterprise systems, leverage big data, and use artificial intelligence). For the greatest savings and overall results, employ an intelligent chatbot that can
– Present user-specific responses based on data from back-end systems.
– Emulate human conversation and understand context.
– Execute transactions on behalf of users.
– Handle complex intents.

– Expedite resolution through proactive service.

Bottom-line – Get your chatbot hat on and get going on this asap.  If you want get started Mastercard has an API for their chatbot, so here you go.

Skype for Business Topologies supported with Modern Authentication
As a SIP security expert I am always amazed when companies find a security solution like they were the first explorers on the moon.  What they don’t realize especially at Microsoft is the real reason why there have not been more SIP security attacks is frankly a shortage of hackers.  Hackers go for the gold like ransomware and until they find some gold to go after in SIP calls then they will leave it alone for now.  Meanwhile, MS added this to Skype for Business “can leverage security advantages of Modern Authentication. Because Skype for Business works closely with Exchange, the login behavior Skype for Business client users will see will also be effected by the MA status of Exchange. This will also apply if you have a Skype for Business split-domain hybrid. That’s a lot of moving parts, but the aim here is an easy to visualize list of supported topologies.”
Bottom-line – Click on the graphic for their article.  I can only say if what they are doing is the ONLY thing you are doing you are surely going to be hacked and they may end up getting the gold.
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Universal Communications Architecture
Click on image for White Paper on UCA.  Many factors are driving large enterprises to migrate their legacy voice infrastructure to IP-based unified communications.
AudioCodes’ Universal Communications Architecture delivers a highly efficient and cost-effective solution for large enterprise voice modernization that
  • Consolidates SIP trunk connectivity across the enterprise
  • Reduces communications costs
  • Alleviates security headaches
  • Simplifies dial-plan and routing policy management
Click on image for complete white paper:

Omnichannel Customer Engagement Integrated in Kirstel Social Selling Strategy
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  Omnichannel customer engagement is integrated deeply within KSS.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases:
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
Subscribe to newsletter – http://bit.ly/2hYsAis

Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone.

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)

(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

Amazon Sparks UC
If you thought Amazon doesn’t want to be everything, have you buy everything and now socialize everyway you like, you missed the email.  Indeed, with Alexa listening to your every word and making telephone calls who knows what they will do with their new Spark social service.  With nearly 50% (Gallup) of workers working at home at least some of the time and more and more full-time at home, it makes sense that Amazon Spark with Alexa be part of your business life as well.  There is no doubt that there are many UC features that make sense and add-in expert systems tech you will find that when Amazon ships you a drone to fetch and your Alex or Alexa Robot to vacuum your floors.  When will they invent a robot to do the dishes and empty the dishwasher, clean the toilet, wash the windows and the real problems instead of annoying us with more “time-saving” read as time-wasting tech.

Here’s a new look at the way you deploy Skype for Business from Audio Codes.  User Management Pack 365 also consolidates and enhances the user management of cloud and on-premises users into a powerful yet simple web portal. This makes your Skype for Business operation more cost effective, by replacing the need for multiple management tools like PowerShell, Skype for Business control panel, and the need for on-staff masters.
  • Automates user life cycle management entirely
  • Increases productivity of IT staff
  • Lowers the TCO of Skype for Business operation
  • Reduces the requirement for advanced training courses
  • Simplifies the setup of hybrid voice over the Office 365 connector
  • Makes migration of users to Cloud PBX (Office 365) very easy
  • Provides full control over all Skype for Business user modalities including the Office 365 Cloud PBX users
  • Enhances user management by consolidating multiple tools into a single, powerful web portal
  • Improves security
  • Provides clear demarcation between customer environment and Skype for Business setup
  • Enables identity management over multiple forests
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Interactive Network Architecture

Here’s a new look at the way Cisco sees network architecture in an interactive diagram.

50 Forbes World’s Most Influential CMOs 2017 by Twitter Followers 
Forbes put together a list of Most Influential CMOs, I went through the list to see how involved in Twitter they are. A bit surprising found that most CMOs are really not involved in Twitter.  If you look at the CEO Scoreboard (see below), CEOs are taking Twitter and really expanding the “marketing brand reach” of the companies they work for to new horizons.  It may be Forbes didn’t really explore CMO’s Twitter presence as part of their methodology which was “CMO influence is defined as the impact a chief marketer’s actions and words have on his or her internal organization’s motivation and performance corporate brand perception; broader marketing and advertising industry shifts and trends; and, ultimately, corporate financial performance, including stock price.”
Moreover, Forbes said they evaluated the CMO’s social media influence which may have not have had an impact on the overall rating of a CMO – “To assess influence, CMOs were evaluated based on brand performance indicators, such as engagement rate on brand posts on social media; personal impact on brand awareness, such as total direct and indirect Twitter mentions; and industry and internal influence, such as a CMO’s volume of LinkedIn connections.”
In comparison, CEOs are viewed like this:
From Jack Dorsey – “When a leader, CEO or someone in a leadership position takes to the platform they have the opportunity to humanise their organisation, make it feel smaller and relatable to people.”
The Winner in our CEO Scoreboard is !
The top Twitterer is Richard Branson @richardbranson with 10.9 million gaining 1.3 million followers and certainly the most engaged CEO with 3-Star rating.  As reported by Entrepreneur magazine, here are:
1. He connects on the most human of levels.
2. He uses social media to drive traffic to the Virgin website.
3. He has fun.
4. He welcomes input from customers.
In today’s business-political-social world, you are measured by many factors including the number of Twitter followers you have.  In fact, many surveys have found that websites in general are perceived as passive customer communication tools with Twitter being a far more proactive customer-engaging tool.  These surveys have also found an increasing number of customers go to your Twitter account before they go to your website doing “due diligence” on you looking for call-to-actions, thought leadership and content useful in their purchasing as well as customer complaints regarding your solution.  Your client may not have a Twitter business account but they may have a personal account and their advisors may as well.  In some small way John Legere’s Twitter efforts have also impacted the price of the stock.
As noted Twitter expert Evan Kirstel just named Top B2B-Business-to-Business Influencer with 128K followers stated, “Twitter is not just way to meet new prospects and partners, it IS the way you run your company. If you aren’t engaged, your competition likely is!”
That is, CEO’s are beginning to see the real value of Twitter not just for their company but for their role as CEO in the company they run.
If you need help in gaining-retaining and having a major social media influence, contact Evan @evankirstel or click on image.
Bottom-line – CMO’s should get engaged with Twitter the same want they hope to do with their customers, otherwise customers will evaluate them on their own Twitter efforts which may not be a good thing.
Bottom-line – If you are asking why I added this and why this is important is that UC and every other technology is driven more by marketing than any other factor.  With more than 500 UC providers, there is only room for a few and those few capture the “minds of the customers” more than all the technology you may have.  So if your CEO and CMO do NOT have a presence on Twitter then likely you will fall farther and farther behind.

Top-10 Reasons for Gateway
 
Here are just some of the Top-10 reasons to seriously consider a gateway or premise appliance if you prefer.  Click on image for all 10.
Here are my favs:

4 – Simple to monitor and operate.

An easy to understand dashboard clearly shows you everything that’s happening and lets you configure your Mediant CCE appliance without needing to use PowerShell scripts. In addition, the appliances are natively integrated with the AudioCodes One Voice Operations Center (OVOC), so you don’t have to tie up financial and human resources in developing proprietary monitoring tools.

5 – Easy to update and upgrade.

The AudioCodes wizard and dashboard have automatic Cloud Connector Edition version detection and self-adjustment for forward and backward compatibility. This makes it easy to schedule updates and upgrades, including on a per site basis. Again, all this can be done without ever having to write a single PowerShell script.

6 – The AudioCodes Helpdesk and the Microsoft Office 365 Service Operations Center have integrated support procedures.

AudioCodes is certified by Microsoft to provide support for the Skype for Business Cloud Connector Edition. This collaborative approach assures that any technical issues that might arise can be dealt with very quickly, bringing you real peace of mind.

7 – Effective High Availability (HA) configuration functionality.

The Mediant CCE appliances support HA configuration, which can be easily set up using the AudioCodes wizard. They also support SBC floating licenses. Importantly, the Microsoft live upgrade process does not negatively affect your service or traffic.

8 – Part of an advanced Cloud PBX Networking Solution.

The Mediant CCE appliances natively integrate with AudioCodes Routing Manager (ARM) topologies, enabling global call routing and policy enforcement to be centrally managed from a single location. The appliances also include support for the One Voice Resiliency (OVR) cloud resiliency solution, bringing you a level of dependability that you know you can rely on.

Skype’s New Skin  

Rebuilt from the ground up, the new Skype vastly improves the ways you can connect with your favorite people and, of course, chatting is front and center. We’ve made group chats more lively, expressive, and-most importantly-personalized, so you can chat the way you want. With the new Skype, you’ll have countless ways to share life’s moments together, every day. Wherever life takes you, Skype allows you to seamlessly create, play, share, and do more with the people you care about most.
Highlights lets you create a highlight reel of your day with photos and videos, so you can share everyday moments. To post a Highlight, swipe to access your camera, take a photo or video, then post it to your Highlights or send it directly to your contacts or groups. Once you post a Highlight, your friends and family can react to it with emoticons or by jumping into a conversation. The new Skype is your canvas, and now you’re free to share in more expressive ways with your closest friends, family and groups.
With the new Skype, it’s even easier to turn talk into action with group conversations, add-ins, and bots*. The new “Find” panel takes center stage, and makes Skype infinitely searchable. Looking for seats to a big game? Pull ticket pricing and seating options directly into the chat with the StubHub bot. Trying to find the perfect recipe for the brunch you’re hosting? Discover the latest trends with the BigOven add-in and learn the many ways you can make that avocado toast. Planning a weekend getaway with old friends? Chat with the Expedia bot to check flight times and pricing. And that’s just the start. New add-ins and bots will continue to be added, making your Skype experience even more rich and robust. With the ability to connect to your favorite businesses and brands from within the app, the simplest conversations can pave the way to lasting memories.
Bottom-line – Changing your fashion does not change the fact that you are over-weight or any other issue.  User adoption grinds to a halt when new features are added just for the enjoyment of the product manager without adding real value.  I would put all of them on a major “weight loss” program instead of more “bloatware.”

Acticons Adding Action Images for Faster-Better Communications as “A Confused Mind Always Say No!” 

There are three apocryphal events in human communications, in my humble opinion.  First, was drawings.  In the beginning, cave dwellers made drawings on the wall to tell stories, share ideas and be creative.  The Egyptians formalized drawing into a language which can be shared both across distances and time – from one generation to the next.  Probably the most dramatic use of language was the Ten Commandments delivered to Moses. Of little note was probably one of Jerry Seinfeld’s distance ancestors thinking to himself while Moses was presenting these commandments – “thank goodness there was only 10 commandments, one more commandment would have been too heavy to carry.”
Thus, stone tablets and pyramids make great and very long-lasting devices for storing information but a very difficult and lengthy for newspaper writer to carve their stories and the paperboy to deliver – imagine a load of stone newspapers.
Second, the next apocryphal communications technology was the creation of the printing press by Gutenberg around 1450 which made the job of printing much easier.  However, the creation and delivery of the content was still expensive, lengthy and potentially lethal (book burning and censorship – banned books).  However, today there are probably two billion books published annually with billions more stored in libraries.
Third, major apocryphal communications technology came in the form of the internet.  With 4+ billion users accessing the internet worldwide daily, the internet can distribute almost any kind of information, whether music, video, art, graphics, animation as well as spam.  If Jerry Seinfeld were to say something, among other things, he might say “putting static text on the internet is a waste of the internet.”  However, the vast majority of web sites have no animation, video and little content worthy viewing by anyone.

In the spirit of incorporating visuals into human and business communication, we created more than 150 Acticon-Action-Icons to depict business and other activities to help speed communications and reduce confusion as visual communications is the fastest form of communications.   We react visually faster than by any other means.  You see a “Stop Light” and you instinctively know what to do without even thinking about it.  In addition, as communication is more global, multi-lingual, cultural, religious, ethical, etc. other issues come into play when attempting to convey thoughts, beliefs and actions.  My own saying is “communication will always fail except by chance” in hope for the best but assume the worst when communicating with another person.  We have incorporated these “acticons” into our new app that you can include in any Twitter post in hope that it will reduce confusion and enhance communication.

Never get stuck at 140 characters again!
With HashNewsGrams you can break through the Twitter 140 character limitation barrier. You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.

  In addition, #HashNewsGram is a FREE #hashtag news Twitter gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.

HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, Baseball Fans Club, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.
Acticons(TM) are more than emoji’s they are actionable communications images.
Click here for ALL Acticons:

HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

Chirp-Chirp Post to Twitter – Voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more

One of the more exciting features in HashNewsGram is the easy way post on Twitter voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more via an easy to use iPhone app.  Here are a few screenshots on “how to” do it.  Click on the image for iTunes.

You can also see from the image the Gettysburg Address which is 271 words. This is an example of how you can use the Notes App to record using Siri a speech or interview which is captured and translated from voice to text.

You can easily Copy-All and Paste the complete text in HashNewsGram to be posted along with a picture or audio recording to Twitter. What is really means is that you can create Twitter posts of essentially unlimited text length beyond 140 characters.

HashNewsGram will put up to about 110 characters on Twitter like this:

If a user clicks through More at they will see the complete post along with audio, video and more.

Soon you will be able to add “free hand” drawings or sketches to complement pics, audio or acticons-action-items to your twitter feed.

Click on any image for iTunes to get HashNewsGram and explore the world beyond 140 characters.

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AI Social and Contextual UC #411 – New Skype IOS App – New Godaddy Phone App – Actical Action Calendar App

 

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August 18 – 2017 – Issue #411

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Siri can’t open iPhone Flashlight but say
ZoomLite and you get Flashlight, Magnifying Camera, Large Format Clock and Local Weather – Free.

Best app for reading anything close up including restaurant menus and receipts.

Not a simulation – real screenshot.

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Here are 4 simple reasons and 10 ways to be a good Tweeter
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Skype iOS App First Look – Not Looking Good 

I love regular Skype using it for more than decade on my PC and often use the iOS app on my iPhone which generally works better than the PC version.  I was excited to try the new iOS version and my first look is a real disappointment.  Why do app developers turn simple smartphone apps into bloatware found in most PC/MAC apps.  As a developer it is really hard to NOT want to add

MORE and MORE but sometimes more is really less and this is the case so far with the Skype iOS app.  The biggest issue was in the old version it was really easy to change your Presence with many options like on the PC version.  The new version assumes you are ONLINE all the time and makes it really difficult to change your presence.  Click on either image for details on changing presence.
Bottom-line – Please tell me what I missed, you like, I was wrong about or anything else you want to say.

Approved for iPhone and iPad, SleepTracsPro has Sleep, Snooze, Snap Alert, Zoomlite, Journal/Diary and Actical-Action Calendar.  Click on image for iTunes.

Key features of SleepTracsPro are:

NEW – Actical-Action calendar with Acticons-action icons and first calendar with drawings. Add drawings and images to your calendar to improve tracking and performance.

– Dream Diary Journal with drawing pads, audio recording, pics and notes with social sharing feature

– Zoomlite – Siri-enabled magnifying flashlight, weather, camera, large format clock. Unlike iPhone/iPad flashlight you can just say “Hey Siri Zoomlight” the flashlight will turn on with large format clock, weather, and zooming camera.

– Snooze feature is designed to let you get your “power nap” or “cat nap” anytime; you can select your snooze time and a wakeup vibration or tone/tune or your own voice or that of a friend or child.

– Snap feature is a new feature not found in any sleep app we have found so far. Snap is really a “snap out of it” feature that you put in your shirt pocket and when no motion or limited motions are detected, it gives you a vibration or tune/tone. Designed to help you overcome falling asleep in class or on the job, it should not be used while driving.

– Sleep mode feature offers you a scheduling tool You can select your sleep time and a wakeup vibration or tone/tune or your own voice or that of a friend

 or child.

– Weather – current weather is displayed when user awakes.

– ZoomLite is an exciting weather center, camera, large format clock and 3-level magnifying flashlight app. You are able to see weather, large font clock, take a picture and easily read labels, meds bottles, check meds, cuts/sores, household issues and other fine print articles and other hard to read documents or any other reason to see something closeup with 3-step magnifying flashlight.

Dream Diary journal has unlimited notepads with multi-color drawing features, text notes, audio recording, backgrounds with pictures from camera or gallery and sharing features for email, social sites, gallery and other ways.

We have also incorporated extensive sleep research into our app. New articles on getting better sleep are added daily, click on image to help you get better sleep and wellness.

SleepTracsPro is one of the many apps such as SleepTracs, ZoomLite, Baseball Fans Club, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, iSeekSugar, MedsMinders, RewardsVIPClub, HashNewsGram and many others from TECHtionary.com.
Click on image http://sleeptracs.com/for tips, applications and ideas and Appstore image for iTunes and get better sleep now.

 


Interview with Evan Kirstel
Here is an interview with Onalytica click on images for complete interview.
As a long-time expert and thought leader in the Cloud, Security, IoT, Big Data, AI and other technologies, I’ve been following their emergence in the health landscape with great interest. I believe we are on the cusp of an unprecedented convergence of technologies, one that could bring about sustained disruption and allow us to solve the most pressing issues in healthcare.
I was also drawn to the incredible energy of the health tech community here in Boston. Home to several premier teaching hospitals and prestigious universities, there is a vibrant community of health tech innovators here, as well as a natural test-bed to pilot these innovations in real healthcare settings.  Be it physician entrepreneurs, hospital leaders rethinking the entire patient care system, digital health startups and accelerators, public-private partnerships, or empowered patients and their vocal advocates, Boston is home to a world-class health tech innovation ecosystem and a growing digital healthcare industry.
I wanted to bring my technical expertise, industry experience, and social business know-how to help accelerate the growth of the digital health economy. To achieve this, I recently partnered with health tech innovation catalyst, patient experience expert, and former Google technology manager Irma Rastegayeva to form eViRa #HealthTech Strategies. Boston-based and globally-connected B2B experts, we are a trusted social media partner to clients across the health tech landscape. Whether it’s enabling startups to get discovered and introduced to potential partners and investors, guiding companies to expand their thought leadership, or helping clients to grow massive online audience and deepen user engagement, we are here to serve the health tech community.

WHAT AREAS OF HEALTH TECH ARE YOU MOST PASSIONATE ABOUT?

  • AI, Cognitive Computing, Big Data, IoT and predictive analytics – combination of these technologies will open up a new era of early diagnostics and disease prevention.
  • Telemedicine/Telehealth – this will become a mainstay of patient care delivery, vastly reducing costs.
  • 5G connectivity – this 5th generation of mobile technology will be a truly “disruptive innovation” and will offer much to fields of medicine and healthcare. One application of 5G I am excited about is rural hospitals collaborating with urban teaching hospitals to offer world-class training and care delivery. It’s important to note that 5G is an enabling technology, it will make the advancements of all the other technologies I mentioned possible.
  • Wearables 2.0 and Mobile Health – these improved medical wearables devices and drug delivery systems will be widely used, allowing remote patient monitoring of chronic conditions, also reducing costs and improving patient comfort and clinical outcomes.
  • AR and VR – Augmented and Virtual Reality technologies will have a wide range of applications, including medical training, life sciences, real-time surgery assist, mental health treatment, and many more.

IF A BRAND WANTED TO WORK WITH YOU, WHAT OFFLINE / ONLINE ACTIVITIES WOULD YOU BE MOST INTERESTED IN?

  • Social Media engagement, thought leadership, brand message amplification
  • Podcast/video interviews
  • Content development (e.g. short-form/long-form blog posts, feature articles, whitepapers)
  • Events (promoting, covering/attending)

WHAT WOULD BE THE BEST WAY FOR A BRAND TO CONTACT YOU?

Mobile: 978-761-1524 or Email: kirstel@gmail.com
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GoDaddy Telephone App
The world really doesn’t need another VoIP provider but GoDaddy introduced a new second line service but it really is NOT VoIP afterall, not even WiFi.  Click on image for more details and after reviewing the features is misses out on so many issues you wonder what were they thinking.
  • Can I use the app with either an iOS or Android phone?
    Yes, there are both iOS and Android apps available.
  • How good is the call quality with SmartLine?
    We use your phone carrier’s network, so the quality and reliability is the same as your personal mobile number.
  • Can I send text messages from my SmartLine number?
    Yes, you can send and receive texts from the app, so you don’t have to disclose your personal number to customers.
  • What happens if I go over my monthly allotment?
    Any minutes over your monthly allotment will be billed in 6-second increments at $0.03 per minute. Any texts over your monthly allotment will be charged at $0.01 per text (applies only to outgoing texts on the SmartLine Basic plan).
  • Can I make and receive calls from outside the U.S.?
    You can receive calls from any phone number, including phone numbers outside the U.S. At this time, you can make calls to U.S. phone numbers only.
  • Can my second phone number be toll free?
    Not at this time, but we will be offering toll free numbers soon.
  • Can I use my current number with the SmartLine app?
    Yes. In most cases, we can port (transfer) your current number. Call a SmartLine expert at (480) 505-8877 for more information.
  • Can I get a second phone number for personal use?
    Of course! SmartLine isn’t just for business. A second phone number is great for little league coaches, listing items for sale online and more.
  • Does SmartLine use my phone plan’s minutes?
    Yes. When you make and receive calls, SmartLine uses the minutes included in your cellular phone plan. Since most people have unlimited minutes, this is rarely an issue.
  • Does SmartLine use WiFi for calling?
    No. SmartLine uses your cellular phone network to make and receive calls, which helps ensure the best possible call quality.
  • Is SmartLine a VoIP (Voice Over Internet Protocol) phone service?
    No. SmartLine calls use your cellular phone network for incoming and outgoing calls.

Emojis Communications

As a long-time fan of hieroglyphics, the power of visual communications has always been of interest.  Snapchat may be onto something with “cartoon greetings that feature customizable avatars and can be inserted into any number of chat apps.” They go on: “Having a digital extension of yourself is a necessity,” creative director and CEO Jacob Blackstock says, “and we’re working to give people the best possible version.” But even in visually infectious cartoon form, negative expressions present a challenge for Bitmoji’s creative team, who might be thought of as millennial Cyranos-charged with helping the app’s millions of daily users bring just the right mix of wit, topicality, and emotional nuance to their online repartee.”
There is much more: “He’s spent more than a decade now thinking about cartoons as a visual language. As he sees it, the swiftly approaching merger of the real and the virtual will only make such tools more essential. “We’re in a world now where we live in these,” he says, lifting his iPhone from the table. “Not only am I always on it,” he says, growing more animated, “but in terms of everyone I know, I mostly see them here. If you’re going to live in here, you’ve got to make this a better place to live.” Click on image for complete article.
Bottom-line – As you will read in the next section, visual communications is evolving actually back to the first form of communicated communications – communications that can be understood by more than the creator.  The Egyptians pioneered this approach as they realized that people were not going to learn how to read but like any “stop” sign people can quickly understand concepts even complex ones rather quickly.

European Visual Communications

There have been industry wide calls to improve the quality of digital ad inventory and develop more robust digital measurement techniques. This is considered a vital step towards delivering ‘realistic’ brand exposure metrics. More accurate and consistent viewability measurement will help to establish a

more reliable digital ‘opportunity-to-see’, supporting the need for enhanced comparability with TV and progress towards digital ‘gross rating points’.
These Principles will help our industry to achieve the following macro goals:
1. To raise minimum quality standards in digital advertising measurement
for all stakeholders across Europe.
2. To measure digital ad exposure which is deemed a key step to increasing confidence in digital ad trading.
3. To enhance the (internet) user experience in the context of changing user expectations.
4. To improve confidence in the digital ad environment.
The European Viewability Measurement Principles apply to measurement tools reporting the opportunity to see in-page display and in-stream video
ad content in an online desktop browser-based environment (this includes PCs and Laptops) and not mobile advertising. Mobile advertising will be
covered in the next iteration of these Principles towards the end of 2017. These Principles currently apply to the measurement of viewability only.
The EVSG could however, also be a useful platform to discuss, develop or contribute towards solutions for other digital advertising priorities within
the European market. Such considerations would need to be in line with the shared goals and demands of all markets across Europe, again mindful of
their varied characteristics and priorities.
Bottom-line – You can see where this is going that visual communications standards and guidelines will help cross communications boundaries among countries which is something we need more, not less of.

The Top 10 iPhone Apps in the U.S.
 And a little trivia:

Blue Screen of Death
In case you haven’t moved completely to Apple, here’s a reminder of the plight of Windows users of something that has existed for decades and still to this day.  Can’t wait for Bezo’s to take over from Gate as the richest person on the planet so I won’t have to hear from that windbag again who should be jailed for the awful products Microsoft still makes.

If you make anything, sell anything, impacted by weather, traffic or other events driven by nature or man, you need a plan.  For purposes of this article, terrorism are events perpetrated by others against you and trust are events or efforts of goodwill or negligence/incompetency by you.  Recall communications occurs by what you make or sell to the public and need a plan to stop others from selling it and consumers from buying it.  There is one other category such as Katrina falls under trust because it’s about what you do when there is a crisis. We hear every day of hacker attacks but seem a bit blasé” about them until they impact you directly. Few would argue that Identity theft is certainly one of the new growth industries. There are also an increasing amount of gawkers, hackers, attackers whose profession is to ruin you. In addition, there are others like the person who caused the Tylenol poison scare in the 1986 yet still impacting the product today. It may also be blasé’ to say that privacy is gone and the more you use social media and indeed, the less privacy you have. It is also easy enough to understand is theft of credit cards and user account information perpetrated by evildoers.
It’s not that you will be attacked, you already are being attacked, your IT security staff and others are already at work trying to stop them. The question is when hackers succeed and the odds are they will, do you have a crisis strategy plan already in place to respond to it. Because the way you respond to the attack in the new social media, you may have already lost the trust of your customers. We worked on building a strategy process plan ahead of the crisis so everyone knew what do to when it did. Like a fire evacuation plan, except for any attack response plan.
As with the concept of terrorism, you don’t get a second chance to make a first impression. In fact, the problem is that if you are not speaking on the social media soapbox, then someone else is speaking and they may not be saying what you want them to say. Or worse, trust once lost is seldom regained. The price to regain trust is also more than the cost of the original mistake. Last summer we all watched millions of gallons of oil a mile deep everyday on nearly media source.
If you are not learning from and acting upon all the details and consequences from these instances of corporate negligence it will certainly happen to you. In addition, your own gross negligence and incompetence may be fatal to your career and also never forgiven. Remember the world is all in “ink” and it’s not a “dress rehearsal.” There are now great tools that track social media (Actiance) and provide corporate tracking of both internal and external media threads. Moreover, with an increasing amount of corporate compliance requirements, social media marketing must be in a position to respond in a crisis. Whether an attack on corporate systems or epic disaster such as BP or Exxon oil spills or other disasters, you need to anticipate and build plans or models to be ready for every social media situation. No one would doubt that Tony Hayward the former BP CEO who made the situation even worse with his comment about “waiting his life back.” The internet is also “ink” and everything will always be there and you can delete it, so plan your content and respond to your crisis carefully.
Click here to get immediate help with designing and building a push notification solution for business and crisis communications.
Bottom-line – You cannot wait until the “oil” is washing on the shore to react.  If you do, you will lose your CEO, your stock value and be another Wells Fargo, Target, BP and others who are yet another brand and stockholder “road kill.”

Chatbots Real or Surreal Contact Center Agents 
I really like what [24]7 does in their research as they get to the point quickly.  Since chatbots are the new way we will communicate with others as surrogates we need to be prepared for them taking over our lives.
Here are some highlights from the [24]7 research and you can click here for their short report for more.  “With chatbots, you don’t need to wait for a customer to contact you to resolve an issue. Intelligent chatbots can determine customer intent before a customer even types a question. For instance, a chatbot knows when a customer logs in to a company website to view a bill. The chatbot can then proactively engage with the customer with statements such as, “I notice your bill is higher this month than last month. I can help you understand why this is and how to avoid this in the future.” The customer no longer needs to speak with a live agent, saving your company costs while improving customer satisfaction and retention.
Another example: blocked credit cards. A customer logs in because his card has been blocked. An intelligent chatbot can know this and immediately help him unblock the card. First, the chatbot provides a visual view of suspicious charges for the customer to review and verify. If all charges are valid, the chatbot can unblock the card without the customer needing to call and speak with an agent.
There’s a big difference between simplistic chatbots that don’t understand intent and those that are intelligent (able to integrate with enterprise systems, leverage big data, and use artificial intelligence). For the greatest savings and overall results, employ an intelligent chatbot that can
– Present user-specific responses based on data from back-end systems.
– Emulate human conversation and understand context.
– Execute transactions on behalf of users.
– Handle complex intents.

– Expedite resolution through proactive service.

Bottom-line – Get your chatbot hat on and get going on this asap.  If you want get started Mastercard has an API for their chatbot, so here you go.

Skype for Business Topologies supported with Modern Authentication
As a SIP security expert I am always amazed when companies find a security solution like they were the first explorers on the moon.  What they don’t realize especially at Microsoft is the real reason why there have not been more SIP security attacks is frankly a shortage of hackers.  Hackers go for the gold like ransomware and until they find some gold to go after in SIP calls then they will leave it alone for now.  Meanwhile, MS added this to Skype for Business “can leverage security advantages of Modern Authentication. Because Skype for Business works closely with Exchange, the login behavior Skype for Business client users will see will also be effected by the MA status of Exchange. This will also apply if you have a Skype for Business split-domain hybrid. That’s a lot of moving parts, but the aim here is an easy to visualize list of supported topologies.”
Bottom-line – Click on the graphic for their article.  I can only say if what they are doing is the ONLY thing you are doing you are surely going to be hacked and they may end up getting the gold.
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Universal Communications Architecture
Click on image for White Paper on UCA.  Many factors are driving large enterprises to migrate their legacy voice infrastructure to IP-based unified communications.
AudioCodes’ Universal Communications Architecture delivers a highly efficient and cost-effective solution for large enterprise voice modernization that
  • Consolidates SIP trunk connectivity across the enterprise
  • Reduces communications costs
  • Alleviates security headaches
  • Simplifies dial-plan and routing policy management
Click on image for complete white paper:

Omnichannel Customer Engagement Integrated in Kirstel Social Selling Strategy
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  Omnichannel customer engagement is integrated deeply within KSS.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases:
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
Subscribe to newsletter – http://bit.ly/2hYsAis

Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone.

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)

(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

Amazon Sparks UC
If you thought Amazon doesn’t want to be everything, have you buy everything and now socialize everyway you like, you missed the email.  Indeed, with Alexa listening to your every word and making telephone calls who knows what they will do with their new Spark social service.  With nearly 50% (Gallup) of workers working at home at least some of the time and more and more full-time at home, it makes sense that Amazon Spark with Alexa be part of your business life as well.  There is no doubt that there are many UC features that make sense and add-in expert systems tech you will find that when Amazon ships you a drone to fetch and your Alex or Alexa Robot to vacuum your floors.  When will they invent a robot to do the dishes and empty the dishwasher, clean the toilet, wash the windows and the real problems instead of annoying us with more “time-saving” read as time-wasting tech.

Here’s a new look at the way you deploy Skype for Business from Audio Codes.  User Management Pack 365 also consolidates and enhances the user management of cloud and on-premises users into a powerful yet simple web portal. This makes your Skype for Business operation more cost effective, by replacing the need for multiple management tools like PowerShell, Skype for Business control panel, and the need for on-staff masters.
  • Automates user life cycle management entirely
  • Increases productivity of IT staff
  • Lowers the TCO of Skype for Business operation
  • Reduces the requirement for advanced training courses
  • Simplifies the setup of hybrid voice over the Office 365 connector
  • Makes migration of users to Cloud PBX (Office 365) very easy
  • Provides full control over all Skype for Business user modalities including the Office 365 Cloud PBX users
  • Enhances user management by consolidating multiple tools into a single, powerful web portal
  • Improves security
  • Provides clear demarcation between customer environment and Skype for Business setup
  • Enables identity management over multiple forests
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Interactive Network Architecture

Here’s a new look at the way Cisco sees network architecture in an interactive diagram.

50 Forbes World’s Most Influential CMOs 2017 by Twitter Followers 
Forbes put together a list of Most Influential CMOs, I went through the list to see how involved in Twitter they are. A bit surprising found that most CMOs are really not involved in Twitter.  If you look at the CEO Scoreboard (see below), CEOs are taking Twitter and really expanding the “marketing brand reach” of the companies they work for to new horizons.  It may be Forbes didn’t really explore CMO’s Twitter presence as part of their methodology which was “CMO influence is defined as the impact a chief marketer’s actions and words have on his or her internal organization’s motivation and performance corporate brand perception; broader marketing and advertising industry shifts and trends; and, ultimately, corporate financial performance, including stock price.”
Moreover, Forbes said they evaluated the CMO’s social media influence which may have not have had an impact on the overall rating of a CMO – “To assess influence, CMOs were evaluated based on brand performance indicators, such as engagement rate on brand posts on social media; personal impact on brand awareness, such as total direct and indirect Twitter mentions; and industry and internal influence, such as a CMO’s volume of LinkedIn connections.”
In comparison, CEOs are viewed like this:
From Jack Dorsey – “When a leader, CEO or someone in a leadership position takes to the platform they have the opportunity to humanise their organisation, make it feel smaller and relatable to people.”
The Winner in our CEO Scoreboard is !
The top Twitterer is Richard Branson @richardbranson with 10.9 million gaining 1.3 million followers and certainly the most engaged CEO with 3-Star rating.  As reported by Entrepreneur magazine, here are:
1. He connects on the most human of levels.
2. He uses social media to drive traffic to the Virgin website.
3. He has fun.
4. He welcomes input from customers.
In today’s business-political-social world, you are measured by many factors including the number of Twitter followers you have.  In fact, many surveys have found that websites in general are perceived as passive customer communication tools with Twitter being a far more proactive customer-engaging tool.  These surveys have also found an increasing number of customers go to your Twitter account before they go to your website doing “due diligence” on you looking for call-to-actions, thought leadership and content useful in their purchasing as well as customer complaints regarding your solution.  Your client may not have a Twitter business account but they may have a personal account and their advisors may as well.  In some small way John Legere’s Twitter efforts have also impacted the price of the stock.
As noted Twitter expert Evan Kirstel just named Top B2B-Business-to-Business Influencer with 128K followers stated, “Twitter is not just way to meet new prospects and partners, it IS the way you run your company. If you aren’t engaged, your competition likely is!”
That is, CEO’s are beginning to see the real value of Twitter not just for their company but for their role as CEO in the company they run.
If you need help in gaining-retaining and having a major social media influence, contact Evan @evankirstel or click on image.
Bottom-line – CMO’s should get engaged with Twitter the same want they hope to do with their customers, otherwise customers will evaluate them on their own Twitter efforts which may not be a good thing.
Bottom-line – If you are asking why I added this and why this is important is that UC and every other technology is driven more by marketing than any other factor.  With more than 500 UC providers, there is only room for a few and those few capture the “minds of the customers” more than all the technology you may have.  So if your CEO and CMO do NOT have a presence on Twitter then likely you will fall farther and farther behind.

Top-10 Reasons for Gateway
 
Here are just some of the Top-10 reasons to seriously consider a gateway or premise appliance if you prefer.  Click on image for all 10.
Here are my favs:

4 – Simple to monitor and operate.

An easy to understand dashboard clearly shows you everything that’s happening and lets you configure your Mediant CCE appliance without needing to use PowerShell scripts. In addition, the appliances are natively integrated with the AudioCodes One Voice Operations Center (OVOC), so you don’t have to tie up financial and human resources in developing proprietary monitoring tools.

5 – Easy to update and upgrade.

The AudioCodes wizard and dashboard have automatic Cloud Connector Edition version detection and self-adjustment for forward and backward compatibility. This makes it easy to schedule updates and upgrades, including on a per site basis. Again, all this can be done without ever having to write a single PowerShell script.

6 – The AudioCodes Helpdesk and the Microsoft Office 365 Service Operations Center have integrated support procedures.

AudioCodes is certified by Microsoft to provide support for the Skype for Business Cloud Connector Edition. This collaborative approach assures that any technical issues that might arise can be dealt with very quickly, bringing you real peace of mind.

7 – Effective High Availability (HA) configuration functionality.

The Mediant CCE appliances support HA configuration, which can be easily set up using the AudioCodes wizard. They also support SBC floating licenses. Importantly, the Microsoft live upgrade process does not negatively affect your service or traffic.

8 – Part of an advanced Cloud PBX Networking Solution.

The Mediant CCE appliances natively integrate with AudioCodes Routing Manager (ARM) topologies, enabling global call routing and policy enforcement to be centrally managed from a single location. The appliances also include support for the One Voice Resiliency (OVR) cloud resiliency solution, bringing you a level of dependability that you know you can rely on.

Skype’s New Skin  

Rebuilt from the ground up, the new Skype vastly improves the ways you can connect with your favorite people and, of course, chatting is front and center. We’ve made group chats more lively, expressive, and-most importantly-personalized, so you can chat the way you want. With the new Skype, you’ll have countless ways to share life’s moments together, every day. Wherever life takes you, Skype allows you to seamlessly create, play, share, and do more with the people you care about most.
Highlights lets you create a highlight reel of your day with photos and videos, so you can share everyday moments. To post a Highlight, swipe to access your camera, take a photo or video, then post it to your Highlights or send it directly to your contacts or groups. Once you post a Highlight, your friends and family can react to it with emoticons or by jumping into a conversation. The new Skype is your canvas, and now you’re free to share in more expressive ways with your closest friends, family and groups.
With the new Skype, it’s even easier to turn talk into action with group conversations, add-ins, and bots*. The new “Find” panel takes center stage, and makes Skype infinitely searchable. Looking for seats to a big game? Pull ticket pricing and seating options directly into the chat with the StubHub bot. Trying to find the perfect recipe for the brunch you’re hosting? Discover the latest trends with the BigOven add-in and learn the many ways you can make that avocado toast. Planning a weekend getaway with old friends? Chat with the Expedia bot to check flight times and pricing. And that’s just the start. New add-ins and bots will continue to be added, making your Skype experience even more rich and robust. With the ability to connect to your favorite businesses and brands from within the app, the simplest conversations can pave the way to lasting memories.
Bottom-line – Changing your fashion does not change the fact that you are over-weight or any other issue.  User adoption grinds to a halt when new features are added just for the enjoyment of the product manager without adding real value.  I would put all of them on a major “weight loss” program instead of more “bloatware.”

Acticons Adding Action Images for Faster-Better Communications as “A Confused Mind Always Say No!” 

There are three apocryphal events in human communications, in my humble opinion.  First, was drawings.  In the beginning, cave dwellers made drawings on the wall to tell stories, share ideas and be creative.  The Egyptians formalized drawing into a language which can be shared both across distances and time – from one generation to the next.  Probably the most dramatic use of language was the Ten Commandments delivered to Moses. Of little note was probably one of Jerry Seinfeld’s distance ancestors thinking to himself while Moses was presenting these commandments – “thank goodness there was only 10 commandments, one more commandment would have been too heavy to carry.”
Thus, stone tablets and pyramids make great and very long-lasting devices for storing information but a very difficult and lengthy for newspaper writer to carve their stories and the paperboy to deliver – imagine a load of stone newspapers.
Second, the next apocryphal communications technology was the creation of the printing press by Gutenberg around 1450 which made the job of printing much easier.  However, the creation and delivery of the content was still expensive, lengthy and potentially lethal (book burning and censorship – banned books).  However, today there are probably two billion books published annually with billions more stored in libraries.
Third, major apocryphal communications technology came in the form of the internet.  With 4+ billion users accessing the internet worldwide daily, the internet can distribute almost any kind of information, whether music, video, art, graphics, animation as well as spam.  If Jerry Seinfeld were to say something, among other things, he might say “putting static text on the internet is a waste of the internet.”  However, the vast majority of web sites have no animation, video and little content worthy viewing by anyone.

In the spirit of incorporating visuals into human and business communication, we created more than 150 Acticon-Action-Icons to depict business and other activities to help speed communications and reduce confusion as visual communications is the fastest form of communications.   We react visually faster than by any other means.  You see a “Stop Light” and you instinctively know what to do without even thinking about it.  In addition, as communication is more global, multi-lingual, cultural, religious, ethical, etc. other issues come into play when attempting to convey thoughts, beliefs and actions.  My own saying is “communication will always fail except by chance” in hope for the best but assume the worst when communicating with another person.  We have incorporated these “acticons” into our new app that you can include in any Twitter post in hope that it will reduce confusion and enhance communication.

Never get stuck at 140 characters again!
With HashNewsGrams you can break through the Twitter 140 character limitation barrier. You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.

  In addition, #HashNewsGram is a FREE #hashtag news Twitter gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.

HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, Baseball Fans Club, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.
Acticons(TM) are more than emoji’s they are actionable communications images.
Click here for ALL Acticons:

HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

Chirp-Chirp Post to Twitter – Voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more

One of the more exciting features in HashNewsGram is the easy way post on Twitter voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more via an easy to use iPhone app.  Here are a few screenshots on “how to” do it.  Click on the image for iTunes.

You can also see from the image the Gettysburg Address which is 271 words. This is an example of how you can use the Notes App to record using Siri a speech or interview which is captured and translated from voice to text.

You can easily Copy-All and Paste the complete text in HashNewsGram to be posted along with a picture or audio recording to Twitter. What is really means is that you can create Twitter posts of essentially unlimited text length beyond 140 characters.

HashNewsGram will put up to about 110 characters on Twitter like this:

If a user clicks through More at they will see the complete post along with audio, video and more.

Soon you will be able to add “free hand” drawings or sketches to complement pics, audio or acticons-action-items to your twitter feed.

Click on any image for iTunes to get HashNewsGram and explore the world beyond 140 characters.

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Linkedin Selling Unified Communications Group – Buyers Welcome
Please join our Linkedin Group if you are selling and even buying UC gear/gizmos/gadgets/gagals and more.  Beyond networking opportunities, news, and educational resources, this group is about helping its members increase sales. Vendors, VARs, Agents and anyone selling and marketing unified communications solutions are welcome. If you are a buyer, you join and see what’s available.
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Certified Training – Affordable, Available, Actionable & Tax Deductible
WebRTC-SIP Certification, Social Media Contact Centers, Sales Professionals and Business
Custom and Complete SIP Professional Certification Program
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AI Social and Contextual UC #410 – Emoji UC – European Visual UC Principles – Top-10 iPhone Apps – BSOD Still Reigns Supreme

 (c) AI Forum & Unified Communications Forum

August 11 – 2017 – Issue #410

 

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Advertising, social media, blog articles, webinars and other services available.
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Siri can’t open iPhone Flashlight but say
ZoomLite and you get Flashlight, Magnifying Camera, Large Format Clock and Local Weather – Free.

Best app for reading anything close up including restaurant menus and receipts.

Not a simulation – real screenshot.

_____________________________
iPhone User Forum
Best Sleep App
New Version Approved
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If you need an iPhone/iPad app, click on image. 
If you don’t understand Why Twitter is important !
Here are 4 simple reasons and 10 ways to be a good Tweeter 
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 We can help in developing webinars, customer studies, social media and salesmarketing

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Rewards programs are proven to increase revenues and customer engagement.

Rewards/VIP App
Custom mobile app for rewards/loyalty programs

Click on image for more

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Emojis Communications

As a long-time fan of hieroglyphics, the power of visual communications has always been of interest.  Snapchat may be onto something with “cartoon greetings that feature customizable avatars and can be inserted into any number of chat apps.” They go on: “Having a digital extension of yourself is a necessity,” creative director and CEO Jacob Blackstock says, “and we’re working to give people the best possible version.” But even in visually infectious cartoon form, negative expressions present a challenge for Bitmoji’s creative team, who might be thought of as millennial Cyranos-charged with helping the app’s millions of daily users bring just the right mix of wit, topicality, and emotional nuance to their online repartee.”
There is much more: “He’s spent more than a decade now thinking about cartoons as a visual language. As he sees it, the swiftly approaching merger of the real and the virtual will only make such tools more essential. “We’re in a world now where we live in these,” he says, lifting his iPhone from the table. “Not only am I always on it,” he says, growing more animated, “but in terms of everyone I know, I mostly see them here. If you’re going to live in here, you’ve got to make this a better place to live.” Click on image for complete article.
Bottom-line – As you will read in the next section, visual communications is evolving actually back to the first form of communicated communications – communications that can be understood by more than the creator.  The Egyptians pioneered this approach as they realized that people were not going to learn how to read but like any “stop” sign people can quickly understand concepts even complex ones rather quickly.

European Visual Communications

There have been industry wide calls to improve the quality of digital ad inventory and develop more robust digital measurement techniques. This is considered a vital step towards delivering ‘realistic’ brand exposure metrics. More accurate and consistent viewability measurement will help to establish a

more reliable digital ‘opportunity-to-see’, supporting the need for enhanced comparability with TV and progress towards digital ‘gross rating points’.
These Principles will help our industry to achieve the following macro goals:
1. To raise minimum quality standards in digital advertising measurement
for all stakeholders across Europe.
2. To measure digital ad exposure which is deemed a key step to increasing confidence in digital ad trading.
3. To enhance the (internet) user experience in the context of changing user expectations.
4. To improve confidence in the digital ad environment.
The European Viewability Measurement Principles apply to measurement tools reporting the opportunity to see in-page display and in-stream video
ad content in an online desktop browser-based environment (this includes PCs and Laptops) and not mobile advertising. Mobile advertising will be
covered in the next iteration of these Principles towards the end of 2017. These Principles currently apply to the measurement of viewability only.
The EVSG could however, also be a useful platform to discuss, develop or contribute towards solutions for other digital advertising priorities within
the European market. Such considerations would need to be in line with the shared goals and demands of all markets across Europe, again mindful of
their varied characteristics and priorities.
Bottom-line – You can see where this is going that visual communications standards and guidelines will help cross communications boundaries among countries which is something we need more, not less of.

The Top 10 iPhone Apps in the U.S.
 And a little trivia:

Blue Screen of Death
In case you haven’t moved completely to Apple, here’s a reminder of the plight of Windows users of something that has existed for decades and still to this day.  Can’t wait for Bezo’s to take over from Gate as the richest person on the planet so I won’t have to hear from that windbag again who should be jailed for the awful products Microsoft still makes.

If you make anything, sell anything, impacted by weather, traffic or other events driven by nature or man, you need a plan.  For purposes of this article, terrorism are events perpetrated by others against you and trust are events or efforts of goodwill or negligence/incompetency by you.  Recall communications occurs by what you make or sell to the public and need a plan to stop others from selling it and consumers from buying it.  There is one other category such as Katrina falls under trust because it’s about what you do when there is a crisis. We hear every day of hacker attacks but seem a bit blasé” about them until they impact you directly. Few would argue that Identity theft is certainly one of the new growth industries. There are also an increasing amount of gawkers, hackers, attackers whose profession is to ruin you. In addition, there are others like the person who caused the Tylenol poison scare in the 1986 yet still impacting the product today. It may also be blasé’ to say that privacy is gone and the more you use social media and indeed, the less privacy you have. It is also easy enough to understand is theft of credit cards and user account information perpetrated by evildoers.
It’s not that you will be attacked, you already are being attacked, your IT security staff and others are already at work trying to stop them. The question is when hackers succeed and the odds are they will, do you have a crisis strategy plan already in place to respond to it. Because the way you respond to the attack in the new social media, you may have already lost the trust of your customers. We worked on building a strategy process plan ahead of the crisis so everyone knew what do to when it did. Like a fire evacuation plan, except for any attack response plan.
As with the concept of terrorism, you don’t get a second chance to make a first impression. In fact, the problem is that if you are not speaking on the social media soapbox, then someone else is speaking and they may not be saying what you want them to say. Or worse, trust once lost is seldom regained. The price to regain trust is also more than the cost of the original mistake. Last summer we all watched millions of gallons of oil a mile deep everyday on nearly media source.
If you are not learning from and acting upon all the details and consequences from these instances of corporate negligence it will certainly happen to you. In addition, your own gross negligence and incompetence may be fatal to your career and also never forgiven. Remember the world is all in “ink” and it’s not a “dress rehearsal.” There are now great tools that track social media (Actiance) and provide corporate tracking of both internal and external media threads. Moreover, with an increasing amount of corporate compliance requirements, social media marketing must be in a position to respond in a crisis. Whether an attack on corporate systems or epic disaster such as BP or Exxon oil spills or other disasters, you need to anticipate and build plans or models to be ready for every social media situation. No one would doubt that Tony Hayward the former BP CEO who made the situation even worse with his comment about “waiting his life back.” The internet is also “ink” and everything will always be there and you can delete it, so plan your content and respond to your crisis carefully.
Click here to get immediate help with designing and building a push notification solution for business and crisis communications.
Bottom-line – You cannot wait until the “oil” is washing on the shore to react.  If you do, you will lose your CEO, your stock value and be another Wells Fargo, Target, BP and others who are yet another brand and stockholder “road kill.”

Chatbots Real or Surreal Contact Center Agents 
I really like what [24]7 does in their research as they get to the point quickly.  Since chatbots are the new way we will communicate with others as surrogates we need to be prepared for them taking over our lives.
Here are some highlights from the [24]7 research and you can click here for their short report for more.  “With chatbots, you don’t need to wait for a customer to contact you to resolve an issue. Intelligent chatbots can determine customer intent before a customer even types a question. For instance, a chatbot knows when a customer logs in to a company website to view a bill. The chatbot can then proactively engage with the customer with statements such as, “I notice your bill is higher this month than last month. I can help you understand why this is and how to avoid this in the future.” The customer no longer needs to speak with a live agent, saving your company costs while improving customer satisfaction and retention.
Another example: blocked credit cards. A customer logs in because his card has been blocked. An intelligent chatbot can know this and immediately help him unblock the card. First, the chatbot provides a visual view of suspicious charges for the customer to review and verify. If all charges are valid, the chatbot can unblock the card without the customer needing to call and speak with an agent.
There’s a big difference between simplistic chatbots that don’t understand intent and those that are intelligent (able to integrate with enterprise systems, leverage big data, and use artificial intelligence). For the greatest savings and overall results, employ an intelligent chatbot that can
– Present user-specific responses based on data from back-end systems.
– Emulate human conversation and understand context.
– Execute transactions on behalf of users.
– Handle complex intents.

– Expedite resolution through proactive service.

Bottom-line – Get your chatbot hat on and get going on this asap.  If you want get started Mastercard has an API for their chatbot, so here you go.

Skype for Business Topologies supported with Modern Authentication
As a SIP security expert I am always amazed when companies find a security solution like they were the first explorers on the moon.  What they don’t realize especially at Microsoft is the real reason why there have not been more SIP security attacks is frankly a shortage of hackers.  Hackers go for the gold like ransomware and until they find some gold to go after in SIP calls then they will leave it alone for now.  Meanwhile, MS added this to Skype for Business “can leverage security advantages of Modern Authentication. Because Skype for Business works closely with Exchange, the login behavior Skype for Business client users will see will also be effected by the MA status of Exchange. This will also apply if you have a Skype for Business split-domain hybrid. That’s a lot of moving parts, but the aim here is an easy to visualize list of supported topologies.”
Bottom-line – Click on the graphic for their article.  I can only say if what they are doing is the ONLY thing you are doing you are surely going to be hacked and they may end up getting the gold.
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Universal Communications Architecture
Click on image for White Paper on UCA.  Many factors are driving large enterprises to migrate their legacy voice infrastructure to IP-based unified communications.
AudioCodes’ Universal Communications Architecture delivers a highly efficient and cost-effective solution for large enterprise voice modernization that
  • Consolidates SIP trunk connectivity across the enterprise
  • Reduces communications costs
  • Alleviates security headaches
  • Simplifies dial-plan and routing policy management
Click on image for complete white paper:

Omnichannel Customer Engagement Integrated in Kirstel Social Selling Strategy
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  Omnichannel customer engagement is integrated deeply within KSS.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases:
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
Subscribe to newsletter – http://bit.ly/2hYsAis

Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone. 

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)


(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

 

Amazon Sparks UC
If you thought Amazon doesn’t want to be everything, have you buy everything and now socialize everyway you like, you missed the email.  Indeed, with Alexa listening to your every word and making telephone calls who knows what they will do with their new Spark social service.  With nearly 50% (Gallup) of workers working at home at least some of the time and more and more full-time at home, it makes sense that Amazon Spark with Alexa be part of your business life as well.  There is no doubt that there are many UC features that make sense and add-in expert systems tech you will find that when Amazon ships you a drone to fetch and your Alex or Alexa Robot to vacuum your floors.  When will they invent a robot to do the dishes and empty the dishwasher, clean the toilet, wash the windows and the real problems instead of annoying us with more “time-saving” read as time-wasting tech.
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Top-10 Reasons for Gateway
 
Here are just some of the Top-10 reasons to seriously consider a gateway or premise appliance if you prefer.  Click on image for all 10.
Here are my favs:

4 – Simple to monitor and operate.

An easy to understand dashboard clearly shows you everything that’s happening and lets you configure your Mediant CCE appliance without needing to use PowerShell scripts. In addition, the appliances are natively integrated with the AudioCodes One Voice Operations Center (OVOC), so you don’t have to tie up financial and human resources in developing proprietary monitoring tools.

5 – Easy to update and upgrade.

The AudioCodes wizard and dashboard have automatic Cloud Connector Edition version detection and self-adjustment for forward and backward compatibility. This makes it easy to schedule updates and upgrades, including on a per site basis. Again, all this can be done without ever having to write a single PowerShell script.

6 – The AudioCodes Helpdesk and the Microsoft Office 365 Service Operations Center have integrated support procedures.

AudioCodes is certified by Microsoft to provide support for the Skype for Business Cloud Connector Edition. This collaborative approach assures that any technical issues that might arise can be dealt with very quickly, bringing you real peace of mind.

7 – Effective High Availability (HA) configuration functionality.

The Mediant CCE appliances support HA configuration, which can be easily set up using the AudioCodes wizard. They also support SBC floating licenses. Importantly, the Microsoft live upgrade process does not negatively affect your service or traffic.

8 – Part of an advanced Cloud PBX Networking Solution.

The Mediant CCE appliances natively integrate with AudioCodes Routing Manager (ARM) topologies, enabling global call routing and policy enforcement to be centrally managed from a single location. The appliances also include support for the One Voice Resiliency (OVR) cloud resiliency solution, bringing you a level of dependability that you know you can rely on.

Skype’s New Skin  

Rebuilt from the ground up, the new Skype vastly improves the ways you can connect with your favorite people and, of course, chatting is front and center. We’ve made group chats more lively, expressive, and-most importantly-personalized, so you can chat the way you want. With the new Skype, you’ll have countless ways to share life’s moments together, every day. Wherever life takes you, Skype allows you to seamlessly create, play, share, and do more with the people you care about most.
Highlights lets you create a highlight reel of your day with photos and videos, so you can share everyday moments. To post a Highlight, swipe to access your camera, take a photo or video, then post it to your Highlights or send it directly to your contacts or groups. Once you post a Highlight, your friends and family can react to it with emoticons or by jumping into a conversation. The new Skype is your canvas, and now you’re free to share in more expressive ways with your closest friends, family and groups.
With the new Skype, it’s even easier to turn talk into action with group conversations, add-ins, and bots*. The new “Find” panel takes center stage, and makes Skype infinitely searchable. Looking for seats to a big game? Pull ticket pricing and seating options directly into the chat with the StubHub bot. Trying to find the perfect recipe for the brunch you’re hosting? Discover the latest trends with the BigOven add-in and learn the many ways you can make that avocado toast. Planning a weekend getaway with old friends? Chat with the Expedia bot to check flight times and pricing. And that’s just the start. New add-ins and bots will continue to be added, making your Skype experience even more rich and robust. With the ability to connect to your favorite businesses and brands from within the app, the simplest conversations can pave the way to lasting memories.
Bottom-line – Changing your fashion does not change the fact that you are over-weight or any other issue.  User adoption grinds to a halt when new features are added just for the enjoyment of the product manager without adding real value.  I would put all of them on a major “weight loss” program instead of more “bloatware.”

Acticons Adding Action Images for Faster-Better Communications as “A Confused Mind Always Say No!” 

There are three apocryphal events in human communications, in my humble opinion.  First, was drawings.  In the beginning, cave dwellers made drawings on the wall to tell stories, share ideas and be creative.  The Egyptians formalized drawing into a language which can be shared both across distances and time – from one generation to the next.  Probably the most dramatic use of language was the Ten Commandments delivered to Moses. Of little note was probably one of Jerry Seinfeld’s distance ancestors thinking to himself while Moses was presenting these commandments – “thank goodness there was only 10 commandments, one more commandment would have been too heavy to carry.”
Thus, stone tablets and pyramids make great and very long-lasting devices for storing information but a very difficult and lengthy for newspaper writer to carve their stories and the paperboy to deliver – imagine a load of stone newspapers.
Second, the next apocryphal communications technology was the creation of the printing press by Gutenberg around 1450 which made the job of printing much easier.  However, the creation and delivery of the content was still expensive, lengthy and potentially lethal (book burning and censorship – banned books).  However, today there are probably two billion books published annually with billions more stored in libraries.
Third, major apocryphal communications technology came in the form of the internet.  With 4+ billion users accessing the internet worldwide daily, the internet can distribute almost any kind of information, whether music, video, art, graphics, animation as well as spam.  If Jerry Seinfeld were to say something, among other things, he might say “putting static text on the internet is a waste of the internet.”  However, the vast majority of web sites have no animation, video and little content worthy viewing by anyone.

In the spirit of incorporating visuals into human and business communication, we created more than 150 Acticon-Action-Icons to depict business and other activities to help speed communications and reduce confusion as visual communications is the fastest form of communications.   We react visually faster than by any other means.  You see a “Stop Light” and you instinctively know what to do without even thinking about it.  In addition, as communication is more global, multi-lingual, cultural, religious, ethical, etc. other issues come into play when attempting to convey thoughts, beliefs and actions.  My own saying is “communication will always fail except by chance” in hope for the best but assume the worst when communicating with another person.  We have incorporated these “acticons” into our new app that you can include in any Twitter post in hope that it will reduce confusion and enhance communication.

Never get stuck at 140 characters again!
With HashNewsGrams you can break through the Twitter 140 character limitation barrier. You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.

  In addition, #HashNewsGram is a FREE #hashtag news Twitter gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.

HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, Baseball Fans Club, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.
Acticons(TM) are more than emoji’s they are actionable communications images.
Click here for ALL Acticons:

HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

Chirp-Chirp Post to Twitter – Voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more

One of the more exciting features in HashNewsGram is the easy way post on Twitter voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more via an easy to use iPhone app.  Here are a few screenshots on “how to” do it.  Click on the image for iTunes.

You can also see from the image the Gettysburg Address which is 271 words. This is an example of how you can use the Notes App to record using Siri a speech or interview which is captured and translated from voice to text.

You can easily Copy-All and Paste the complete text in HashNewsGram to be posted along with a picture or audio recording to Twitter. What is really means is that you can create Twitter posts of essentially unlimited text length beyond 140 characters.

HashNewsGram will put up to about 110 characters on Twitter like this:

If a user clicks through More at they will see the complete post along with audio, video and more.

Soon you will be able to add “free hand” drawings or sketches to complement pics, audio or acticons-action-items to your twitter feed.

Click on any image for iTunes to get HashNewsGram and explore the world beyond 140 characters.

 
__________________________________________________________
Linkedin Selling Unified Communications Group – Buyers Welcome
 
Please join our Linkedin Group if you are selling and even buying UC gear/gizmos/gadgets/gagals and more.  Beyond networking opportunities, news, and educational resources, this group is about helping its members increase sales. Vendors, VARs, Agents and anyone selling and marketing unified communications solutions are welcome. If you are a buyer, you join and see what’s available.
__________________________________________________________
Certified Training – Affordable, Available, Actionable & Tax Deductible
WebRTC-SIP Certification, Social Media Contact Centers, Sales Professionals and Business
Custom and Complete SIP Professional Certification Program
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Click here for TECHtionary — World’s First and Largest Animated Library on Technology with more than 3,015 animated tutorials.

   

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The User Forum provides classroom and webseminar training as well as a non-production environment for those IT departments without additional equipment, budget or time.  This allows planners and users to test ideas, dial in and dial back out, IM file transfers, remote desktop sharing, video conferencing, run scenarios, review logs, break linkages and learning about new telephony features and network access.  The User Forum is also designed for both the system integrator/consultant who wants to learn about tech without having to build their own system as well as the enterprise customer who doesn’t have the time, resources or knowledge to develop one.  Coming soon, User Forum Labs are designed to be “hands-on” or “over-the-shoulder” with experts available for Q&A and classes for feature-specific review.

About User Forum

The User Forum is a vendor-independent laboratory environment designed for learning, technical guides, knowledge resources and online “live” services.  The User Forum provides planning, project management, consulting, training, case studies, white papers, speaking engagements, market/customer research, network planning and other services.
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AI Social and Contextual UC #409 – New Rules in Crisis Communications – Get Your Chatbot Agent Hat On

 (c) AI Forum & Unified Communications Forum

August 4 – 2017 – Issue #409

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Advertising, social media, blog articles, webinars and other services available.
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Siri can’t open iPhone Flashlight but say
ZoomLite and you get Flashlight, Magnifying Camera, Large Format Clock and Local Weather – Free.

Best app for reading anything close up including restaurant menus and receipts.

Not a simulation – real screenshot.

_____________________________
iPhone User Forum
Best Sleep App
New Version Approved
_____________________________
If you need an iPhone/iPad app, click on image.
If you don’t understand Why Twitter is important !
Here are 4 simple reasons and 10 ways to be a good Tweeter
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 We can help in developing webinars, customer studies, social media and salesmarketing

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Rewards programs are proven to increase revenues and customer engagement.

Rewards/VIP App
Custom mobile app for rewards/loyalty programs

Click on image for more

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Add Ad Here

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If you make anything, sell anything, impacted by weather, traffic or other events driven by nature or man, you need a plan.  For purposes of this article, terrorism are events perpetrated by others against you and trust are events or efforts of goodwill or negligence/incompetency by you.  Recall communications occurs by what you make or sell to the public and need a plan to stop others from selling it and consumers from buying it.  There is one other category such as Katrina falls under trust because it’s about what you do when there is a crisis. We hear every day of hacker attacks but seem a bit blasé” about them until they impact you directly. Few would argue that Identity theft is certainly one of the new growth industries. There are also an increasing amount of gawkers, hackers, attackers whose profession is to ruin you. In addition, there are others like the person who caused the Tylenol poison scare in the 1986 yet still impacting the product today. It may also be blasé’ to say that privacy is gone and the more you use social media and indeed, the less privacy you have. It is also easy enough to understand is theft of credit cards and user account information perpetrated by evildoers.
It’s not that you will be attacked, you already are being attacked, your IT security staff and others are already at work trying to stop them. The question is when hackers succeed and the odds are they will, do you have a crisis strategy plan already in place to respond to it. Because the way you respond to the attack in the new social media, you may have already lost the trust of your customers. We worked on building a strategy process plan ahead of the crisis so everyone knew what do to when it did. Like a fire evacuation plan, except for any attack response plan.
As with the concept of terrorism, you don’t get a second chance to make a first impression. In fact, the problem is that if you are not speaking on the social media soapbox, then someone else is speaking and they may not be saying what you want them to say. Or worse, trust once lost is seldom regained. The price to regain trust is also more than the cost of the original mistake. Last summer we all watched millions of gallons of oil a mile deep everyday on nearly media source.
If you are not learning from and acting upon all the details and consequences from these instances of corporate negligence it will certainly happen to you. In addition, your own gross negligence and incompetence may be fatal to your career and also never forgiven. Remember the world is all in “ink” and it’s not a “dress rehearsal.” There are now great tools that track social media (Actiance) and provide corporate tracking of both internal and external media threads. Moreover, with an increasing amount of corporate compliance requirements, social media marketing must be in a position to respond in a crisis. Whether an attack on corporate systems or epic disaster such as BP or Exxon oil spills or other disasters, you need to anticipate and build plans or models to be ready for every social media situation. No one would doubt that Tony Hayward the former BP CEO who made the situation even worse with his comment about “waiting his life back.” The internet is also “ink” and everything will always be there and you can delete it, so plan your content and respond to your crisis carefully.
Click here to get immediate help with designing and building a push notification solution for business and crisis communications.
Bottom-line – You cannot wait until the “oil” is washing on the shore to react.  If you do, you will lose your CEO, your stock value and be another Wells Fargo, Target, BP and others who are yet another brand and stockholder “road kill.”

Chatbots Real or Surreal Contact Center Agents 
I really like what [24]7 does in their research as they get to the point quickly.  Since chatbots are the new way we will communicate with others as surrogates we need to be prepared for them taking over our lives.
Here are some highlights from the [24]7 research and you can click here for their short report for more.  “With chatbots, you don’t need to wait for a customer to contact you to resolve an issue. Intelligent chatbots can determine customer intent before a customer even types a question. For instance, a chatbot knows when a customer logs in to a company website to view a bill. The chatbot can then proactively engage with the customer with statements such as, “I notice your bill is higher this month than last month. I can help you understand why this is and how to avoid this in the future.” The customer no longer needs to speak with a live agent, saving your company costs while improving customer satisfaction and retention.
Another example: blocked credit cards. A customer logs in because his card has been blocked. An intelligent chatbot can know this and immediately help him unblock the card. First, the chatbot provides a visual view of suspicious charges for the customer to review and verify. If all charges are valid, the chatbot can unblock the card without the customer needing to call and speak with an agent.
There’s a big difference between simplistic chatbots that don’t understand intent and those that are intelligent (able to integrate with enterprise systems, leverage big data, and use artificial intelligence). For the greatest savings and overall results, employ an intelligent chatbot that can
– Present user-specific responses based on data from back-end systems.
– Emulate human conversation and understand context.
– Execute transactions on behalf of users.
– Handle complex intents.

– Expedite resolution through proactive service.

Bottom-line – Get your chatbot hat on and get going on this asap.  If you want get started Mastercard has an API for their chatbot, so here you go.

Skype for Business Topologies supported with Modern Authentication
As a SIP security expert I am always amazed when companies find a security solution like they were the first explorers on the moon.  What they don’t realize especially at Microsoft is the real reason why there have not been more SIP security attacks is frankly a shortage of hackers.  Hackers go for the gold like ransomware and until they find some gold to go after in SIP calls then they will leave it alone for now.  Meanwhile, MS added this to Skype for Business “can leverage security advantages of Modern Authentication. Because Skype for Business works closely with Exchange, the login behavior Skype for Business client users will see will also be effected by the MA status of Exchange. This will also apply if you have a Skype for Business split-domain hybrid. That’s a lot of moving parts, but the aim here is an easy to visualize list of supported topologies.”
Bottom-line – Click on the graphic for their article.  I can only say if what they are doing is the ONLY thing you are doing you are surely going to be hacked and they may end up getting the gold.
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Universal Communications Architecture
Click on image for White Paper on UCA.  Many factors are driving large enterprises to migrate their legacy voice infrastructure to IP-based unified communications.
AudioCodes’ Universal Communications Architecture delivers a highly efficient and cost-effective solution for large enterprise voice modernization that
  • Consolidates SIP trunk connectivity across the enterprise
  • Reduces communications costs
  • Alleviates security headaches
  • Simplifies dial-plan and routing policy management
Click on image for complete white paper:

Omnichannel Customer Engagement Integrated in Kirstel Social Selling Strategy
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  Omnichannel customer engagement is integrated deeply within KSS.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases:
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
Subscribe to newsletter – http://bit.ly/2hYsAis

Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone.

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)

(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

Amazon Sparks UC
If you thought Amazon doesn’t want to be everything, have you buy everything and now socialize everyway you like, you missed the email.  Indeed, with Alexa listening to your every word and making telephone calls who knows what they will do with their new Spark social service.  With nearly 50% (Gallup) of workers working at home at least some of the time and more and more full-time at home, it makes sense that Amazon Spark with Alexa be part of your business life as well.  There is no doubt that there are many UC features that make sense and add-in expert systems tech you will find that when Amazon ships you a drone to fetch and your Alex or Alexa Robot to vacuum your floors.  When will they invent a robot to do the dishes and empty the dishwasher, clean the toilet, wash the windows and the real problems instead of annoying us with more “time-saving” read as time-wasting tech.

Here’s a new look at the way you deploy Skype for Business from Audio Codes.  User Management Pack 365 also consolidates and enhances the user management of cloud and on-premises users into a powerful yet simple web portal. This makes your Skype for Business operation more cost effective, by replacing the need for multiple management tools like PowerShell, Skype for Business control panel, and the need for on-staff masters.
  • Automates user life cycle management entirely
  • Increases productivity of IT staff
  • Lowers the TCO of Skype for Business operation
  • Reduces the requirement for advanced training courses
  • Simplifies the setup of hybrid voice over the Office 365 connector
  • Makes migration of users to Cloud PBX (Office 365) very easy
  • Provides full control over all Skype for Business user modalities including the Office 365 Cloud PBX users
  • Enhances user management by consolidating multiple tools into a single, powerful web portal
  • Improves security
  • Provides clear demarcation between customer environment and Skype for Business setup
  • Enables identity management over multiple forests
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Interactive Network Architecture

Here’s a new look at the way Cisco sees network architecture in an interactive diagram.

50 Forbes World’s Most Influential CMOs 2017 by Twitter Followers 
Forbes put together a list of Most Influential CMOs, I went through the list to see how involved in Twitter they are. A bit surprising found that most CMOs are really not involved in Twitter.  If you look at the CEO Scoreboard (see below), CEOs are taking Twitter and really expanding the “marketing brand reach” of the companies they work for to new horizons.  It may be Forbes didn’t really explore CMO’s Twitter presence as part of their methodology which was “CMO influence is defined as the impact a chief marketer’s actions and words have on his or her internal organization’s motivation and performance corporate brand perception; broader marketing and advertising industry shifts and trends; and, ultimately, corporate financial performance, including stock price.”
Moreover, Forbes said they evaluated the CMO’s social media influence which may have not have had an impact on the overall rating of a CMO – “To assess influence, CMOs were evaluated based on brand performance indicators, such as engagement rate on brand posts on social media; personal impact on brand awareness, such as total direct and indirect Twitter mentions; and industry and internal influence, such as a CMO’s volume of LinkedIn connections.”
In comparison, CEOs are viewed like this:
From Jack Dorsey – “When a leader, CEO or someone in a leadership position takes to the platform they have the opportunity to humanise their organisation, make it feel smaller and relatable to people.”
The Winner in our CEO Scoreboard is !
The top Twitterer is Richard Branson @richardbranson with 10.9 million gaining 1.3 million followers and certainly the most engaged CEO with 3-Star rating.  As reported by Entrepreneur magazine, here are:
1. He connects on the most human of levels.
2. He uses social media to drive traffic to the Virgin website.
3. He has fun.
4. He welcomes input from customers.
In today’s business-political-social world, you are measured by many factors including the number of Twitter followers you have.  In fact, many surveys have found that websites in general are perceived as passive customer communication tools with Twitter being a far more proactive customer-engaging tool.  These surveys have also found an increasing number of customers go to your Twitter account before they go to your website doing “due diligence” on you looking for call-to-actions, thought leadership and content useful in their purchasing as well as customer complaints regarding your solution.  Your client may not have a Twitter business account but they may have a personal account and their advisors may as well.  In some small way John Legere’s Twitter efforts have also impacted the price of the stock.
As noted Twitter expert Evan Kirstel just named Top B2B-Business-to-Business Influencer with 128K followers stated, “Twitter is not just way to meet new prospects and partners, it IS the way you run your company. If you aren’t engaged, your competition likely is!”
That is, CEO’s are beginning to see the real value of Twitter not just for their company but for their role as CEO in the company they run.
If you need help in gaining-retaining and having a major social media influence, contact Evan @evankirstel or click on image.
Bottom-line – CMO’s should get engaged with Twitter the same want they hope to do with their customers, otherwise customers will evaluate them on their own Twitter efforts which may not be a good thing.
Bottom-line – If you are asking why I added this and why this is important is that UC and every other technology is driven more by marketing than any other factor.  With more than 500 UC providers, there is only room for a few and those few capture the “minds of the customers” more than all the technology you may have.  So if your CEO and CMO do NOT have a presence on Twitter then likely you will fall farther and farther behind.

Top-10 Reasons for Gateway
 
Here are just some of the Top-10 reasons to seriously consider a gateway or premise appliance if you prefer.  Click on image for all 10.
Here are my favs:

4 – Simple to monitor and operate.

An easy to understand dashboard clearly shows you everything that’s happening and lets you configure your Mediant CCE appliance without needing to use PowerShell scripts. In addition, the appliances are natively integrated with the AudioCodes One Voice Operations Center (OVOC), so you don’t have to tie up financial and human resources in developing proprietary monitoring tools.

5 – Easy to update and upgrade.

The AudioCodes wizard and dashboard have automatic Cloud Connector Edition version detection and self-adjustment for forward and backward compatibility. This makes it easy to schedule updates and upgrades, including on a per site basis. Again, all this can be done without ever having to write a single PowerShell script.

6 – The AudioCodes Helpdesk and the Microsoft Office 365 Service Operations Center have integrated support procedures.

AudioCodes is certified by Microsoft to provide support for the Skype for Business Cloud Connector Edition. This collaborative approach assures that any technical issues that might arise can be dealt with very quickly, bringing you real peace of mind.

7 – Effective High Availability (HA) configuration functionality.

The Mediant CCE appliances support HA configuration, which can be easily set up using the AudioCodes wizard. They also support SBC floating licenses. Importantly, the Microsoft live upgrade process does not negatively affect your service or traffic.

8 – Part of an advanced Cloud PBX Networking Solution.

The Mediant CCE appliances natively integrate with AudioCodes Routing Manager (ARM) topologies, enabling global call routing and policy enforcement to be centrally managed from a single location. The appliances also include support for the One Voice Resiliency (OVR) cloud resiliency solution, bringing you a level of dependability that you know you can rely on.

Skype’s New Skin  

Rebuilt from the ground up, the new Skype vastly improves the ways you can connect with your favorite people and, of course, chatting is front and center. We’ve made group chats more lively, expressive, and-most importantly-personalized, so you can chat the way you want. With the new Skype, you’ll have countless ways to share life’s moments together, every day. Wherever life takes you, Skype allows you to seamlessly create, play, share, and do more with the people you care about most.
Highlights lets you create a highlight reel of your day with photos and videos, so you can share everyday moments. To post a Highlight, swipe to access your camera, take a photo or video, then post it to your Highlights or send it directly to your contacts or groups. Once you post a Highlight, your friends and family can react to it with emoticons or by jumping into a conversation. The new Skype is your canvas, and now you’re free to share in more expressive ways with your closest friends, family and groups.
With the new Skype, it’s even easier to turn talk into action with group conversations, add-ins, and bots*. The new “Find” panel takes center stage, and makes Skype infinitely searchable. Looking for seats to a big game? Pull ticket pricing and seating options directly into the chat with the StubHub bot. Trying to find the perfect recipe for the brunch you’re hosting? Discover the latest trends with the BigOven add-in and learn the many ways you can make that avocado toast. Planning a weekend getaway with old friends? Chat with the Expedia bot to check flight times and pricing. And that’s just the start. New add-ins and bots will continue to be added, making your Skype experience even more rich and robust. With the ability to connect to your favorite businesses and brands from within the app, the simplest conversations can pave the way to lasting memories.
Bottom-line – Changing your fashion does not change the fact that you are over-weight or any other issue.  User adoption grinds to a halt when new features are added just for the enjoyment of the product manager without adding real value.  I would put all of them on a major “weight loss” program instead of more “bloatware.”

Acticons Adding Action Images for Faster-Better Communications as “A Confused Mind Always Say No!” 

There are three apocryphal events in human communications, in my humble opinion.  First, was drawings.  In the beginning, cave dwellers made drawings on the wall to tell stories, share ideas and be creative.  The Egyptians formalized drawing into a language which can be shared both across distances and time – from one generation to the next.  Probably the most dramatic use of language was the Ten Commandments delivered to Moses. Of little note was probably one of Jerry Seinfeld’s distance ancestors thinking to himself while Moses was presenting these commandments – “thank goodness there was only 10 commandments, one more commandment would have been too heavy to carry.”
Thus, stone tablets and pyramids make great and very long-lasting devices for storing information but a very difficult and lengthy for newspaper writer to carve their stories and the paperboy to deliver – imagine a load of stone newspapers.
Second, the next apocryphal communications technology was the creation of the printing press by Gutenberg around 1450 which made the job of printing much easier.  However, the creation and delivery of the content was still expensive, lengthy and potentially lethal (book burning and censorship – banned books).  However, today there are probably two billion books published annually with billions more stored in libraries.
Third, major apocryphal communications technology came in the form of the internet.  With 4+ billion users accessing the internet worldwide daily, the internet can distribute almost any kind of information, whether music, video, art, graphics, animation as well as spam.  If Jerry Seinfeld were to say something, among other things, he might say “putting static text on the internet is a waste of the internet.”  However, the vast majority of web sites have no animation, video and little content worthy viewing by anyone.

In the spirit of incorporating visuals into human and business communication, we created more than 150 Acticon-Action-Icons to depict business and other activities to help speed communications and reduce confusion as visual communications is the fastest form of communications.   We react visually faster than by any other means.  You see a “Stop Light” and you instinctively know what to do without even thinking about it.  In addition, as communication is more global, multi-lingual, cultural, religious, ethical, etc. other issues come into play when attempting to convey thoughts, beliefs and actions.  My own saying is “communication will always fail except by chance” in hope for the best but assume the worst when communicating with another person.  We have incorporated these “acticons” into our new app that you can include in any Twitter post in hope that it will reduce confusion and enhance communication.

Never get stuck at 140 characters again!
With HashNewsGrams you can break through the Twitter 140 character limitation barrier. You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.

  In addition, #HashNewsGram is a FREE #hashtag news Twitter gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.

HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, Baseball Fans Club, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.
Acticons(TM) are more than emoji’s they are actionable communications images.
Click here for ALL Acticons:

HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

Chirp-Chirp Post to Twitter – Voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more

One of the more exciting features in HashNewsGram is the easy way post on Twitter voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more via an easy to use iPhone app.  Here are a few screenshots on “how to” do it.  Click on the image for iTunes.

You can also see from the image the Gettysburg Address which is 271 words. This is an example of how you can use the Notes App to record using Siri a speech or interview which is captured and translated from voice to text.

You can easily Copy-All and Paste the complete text in HashNewsGram to be posted along with a picture or audio recording to Twitter. What is really means is that you can create Twitter posts of essentially unlimited text length beyond 140 characters.

HashNewsGram will put up to about 110 characters on Twitter like this:

If a user clicks through More at they will see the complete post along with audio, video and more.

Soon you will be able to add “free hand” drawings or sketches to complement pics, audio or acticons-action-items to your twitter feed.

Click on any image for iTunes to get HashNewsGram and explore the world beyond 140 characters.

__________________________________________________________
Linkedin Selling Unified Communications Group – Buyers Welcome
Please join our Linkedin Group if you are selling and even buying UC gear/gizmos/gadgets/gagals and more.  Beyond networking opportunities, news, and educational resources, this group is about helping its members increase sales. Vendors, VARs, Agents and anyone selling and marketing unified communications solutions are welcome. If you are a buyer, you join and see what’s available.
__________________________________________________________
Certified Training – Affordable, Available, Actionable & Tax Deductible
WebRTC-SIP Certification, Social Media Contact Centers, Sales Professionals and Business
Custom and Complete SIP Professional Certification Program
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AI Social and Contextual UC #408 – Skype “Modern” Auth – Mitel Grabs ShoreTel – BMW Gets Skyped

 (c) AI Forum & Unified Communications Forum

July 28 – 2017 – Issue #408

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Advertising, social media, blog articles, webinars and other services available.
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Siri can’t open iPhone Flashlight but say
ZoomLite and you get Flashlight, Magnifying Camera, Large Format Clock and Local Weather – Free.

Best app for reading anything close up including restaurant menus and receipts.

Not a simulation – real screenshot.

_____________________________
iPhone User Forum
Best Sleep App
New Version Approved
_____________________________
If you need an iPhone/iPad app, click on image.
If you don’t understand Why Twitter is important !
Here are 4 simple reasons and 10 ways to be a good Tweeter
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 We can help in developing webinars, customer studies, social media and salesmarketing

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Rewards programs are proven to increase revenues and customer engagement.

Rewards/VIP App
Custom mobile app for rewards/loyalty programs

Click on image for more

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@Techtionary Twitter account topped 16,000+ followers up 100 followers this week and if you are on Twitter, please follow and we will follow you back.  Get proven results in gaining-retaining Twitter and other social media followers – click here.

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Skype for Business Topologies supported with Modern Authentication
As a SIP security expert I am always amazed when companies find a security solution like they were the first explorers on the moon.  What they don’t realize especially at Microsoft is the real reason why there have not been more SIP security attacks is frankly a shortage of hackers.  Hackers go for the gold like ransomware and until they find some gold to go after in SIP calls then they will leave it alone for now.  Meanwhile, MS added this to Skype for Business “can leverage security advantages of Modern Authentication. Because Skype for Business works closely with Exchange, the login behavior Skype for Business client users will see will also be effected by the MA status of Exchange. This will also apply if you have a Skype for Business split-domain hybrid. That’s a lot of moving parts, but the aim here is an easy to visualize list of supported topologies.”
Bottom-line – Click on the graphic for their article.  I can only say if what they are doing is the ONLY thing you are doing you are surely going to be hacked and they may end up getting the gold.
Mitel Grabs ShoreTel
During growing stages companies buy other companies so they can grow faster.  In declining markets, companies buy companies to delay the decay in their market.  Mitel should have bought something like Slack (too expensive) and some other growing like a “weed” company or bought a whole bunch of anything than buy ShoreTel.  Dumb idea in a market that is seeing Microsoft continue to grow at the expense of others. Here is what Mitel is saying, click on the image for the complete article:
Consolidation accelerates Mitel’s move to high-growth UCaaS market
  • Accelerates Mitel’s path to growth
  • Delivers attractive shareholder value with $60 million in expected synergies
  • Moves Mitel into a #2 position in UCaaS market
  • Expected to be accretive in the first year
Bottom-line – Expect more dumb moves by companies hoping that they will not die sooner.
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 BMW Gets Skyped
In case you are rich and famous you can now have Skype in your BMW.  Whoopee !

Universal Communications Architecture
Click on image for White Paper on UCA.  Many factors are driving large enterprises to migrate their legacy voice infrastructure to IP-based unified communications.
AudioCodes’ Universal Communications Architecture delivers a highly efficient and cost-effective solution for large enterprise voice modernization that
  • Consolidates SIP trunk connectivity across the enterprise
  • Reduces communications costs
  • Alleviates security headaches
  • Simplifies dial-plan and routing policy management
Click on image for complete white paper:

Omnichannel Customer Engagement Integrated in Kirstel Social Selling Strategy
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  Omnichannel customer engagement is integrated deeply within KSS.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases:
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
Subscribe to newsletter – http://bit.ly/2hYsAis

Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone.

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)

(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

Amazon Sparks UC
If you thought Amazon doesn’t want to be everything, have you buy everything and now socialize everyway you like, you missed the email.  Indeed, with Alexa listening to your every word and making telephone calls who knows what they will do with their new Spark social service.  With nearly 50% (Gallup) of workers working at home at least some of the time and more and more full-time at home, it makes sense that Amazon Spark with Alexa be part of your business life as well.  There is no doubt that there are many UC features that make sense and add-in expert systems tech you will find that when Amazon ships you a drone to fetch and your Alex or Alexa Robot to vacuum your floors.  When will they invent a robot to do the dishes and empty the dishwasher, clean the toilet, wash the windows and the real problems instead of annoying us with more “time-saving” read as time-wasting tech.

Here’s a new look at the way you deploy Skype for Business from Audio Codes.  User Management Pack 365 also consolidates and enhances the user management of cloud and on-premises users into a powerful yet simple web portal. This makes your Skype for Business operation more cost effective, by replacing the need for multiple management tools like PowerShell, Skype for Business control panel, and the need for on-staff masters.
  • Automates user life cycle management entirely
  • Increases productivity of IT staff
  • Lowers the TCO of Skype for Business operation
  • Reduces the requirement for advanced training courses
  • Simplifies the setup of hybrid voice over the Office 365 connector
  • Makes migration of users to Cloud PBX (Office 365) very easy
  • Provides full control over all Skype for Business user modalities including the Office 365 Cloud PBX users
  • Enhances user management by consolidating multiple tools into a single, powerful web portal
  • Improves security
  • Provides clear demarcation between customer environment and Skype for Business setup
  • Enables identity management over multiple forests
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Interactive Network Architecture

Here’s a new look at the way Cisco sees network architecture in an interactive diagram.

50 Forbes World’s Most Influential CMOs 2017 by Twitter Followers 
Forbes put together a list of Most Influential CMOs, I went through the list to see how involved in Twitter they are. A bit surprising found that most CMOs are really not involved in Twitter.  If you look at the CEO Scoreboard (see below), CEOs are taking Twitter and really expanding the “marketing brand reach” of the companies they work for to new horizons.  It may be Forbes didn’t really explore CMO’s Twitter presence as part of their methodology which was “CMO influence is defined as the impact a chief marketer’s actions and words have on his or her internal organization’s motivation and performance corporate brand perception; broader marketing and advertising industry shifts and trends; and, ultimately, corporate financial performance, including stock price.”
Moreover, Forbes said they evaluated the CMO’s social media influence which may have not have had an impact on the overall rating of a CMO – “To assess influence, CMOs were evaluated based on brand performance indicators, such as engagement rate on brand posts on social media; personal impact on brand awareness, such as total direct and indirect Twitter mentions; and industry and internal influence, such as a CMO’s volume of LinkedIn connections.”
In comparison, CEOs are viewed like this:
From Jack Dorsey – “When a leader, CEO or someone in a leadership position takes to the platform they have the opportunity to humanise their organisation, make it feel smaller and relatable to people.”
The Winner in our CEO Scoreboard is !
The top Twitterer is Richard Branson @richardbranson with 10.9 million gaining 1.3 million followers and certainly the most engaged CEO with 3-Star rating.  As reported by Entrepreneur magazine, here are:
1. He connects on the most human of levels.
2. He uses social media to drive traffic to the Virgin website.
3. He has fun.
4. He welcomes input from customers.
In today’s business-political-social world, you are measured by many factors including the number of Twitter followers you have.  In fact, many surveys have found that websites in general are perceived as passive customer communication tools with Twitter being a far more proactive customer-engaging tool.  These surveys have also found an increasing number of customers go to your Twitter account before they go to your website doing “due diligence” on you looking for call-to-actions, thought leadership and content useful in their purchasing as well as customer complaints regarding your solution.  Your client may not have a Twitter business account but they may have a personal account and their advisors may as well.  In some small way John Legere’s Twitter efforts have also impacted the price of the stock.
As noted Twitter expert Evan Kirstel just named Top B2B-Business-to-Business Influencer with 128K followers stated, “Twitter is not just way to meet new prospects and partners, it IS the way you run your company. If you aren’t engaged, your competition likely is!”
That is, CEO’s are beginning to see the real value of Twitter not just for their company but for their role as CEO in the company they run.
If you need help in gaining-retaining and having a major social media influence, contact Evan @evankirstel or click on image.
Bottom-line – CMO’s should get engaged with Twitter the same want they hope to do with their customers, otherwise customers will evaluate them on their own Twitter efforts which may not be a good thing.
Bottom-line – If you are asking why I added this and why this is important is that UC and every other technology is driven more by marketing than any other factor.  With more than 500 UC providers, there is only room for a few and those few capture the “minds of the customers” more than all the technology you may have.  So if your CEO and CMO do NOT have a presence on Twitter then likely you will fall farther and farther behind.

Top-10 Reasons for Gateway
 
Here are just some of the Top-10 reasons to seriously consider a gateway or premise appliance if you prefer.  Click on image for all 10.
Here are my favs:

4 – Simple to monitor and operate.

An easy to understand dashboard clearly shows you everything that’s happening and lets you configure your Mediant CCE appliance without needing to use PowerShell scripts. In addition, the appliances are natively integrated with the AudioCodes One Voice Operations Center (OVOC), so you don’t have to tie up financial and human resources in developing proprietary monitoring tools.

5 – Easy to update and upgrade.

The AudioCodes wizard and dashboard have automatic Cloud Connector Edition version detection and self-adjustment for forward and backward compatibility. This makes it easy to schedule updates and upgrades, including on a per site basis. Again, all this can be done without ever having to write a single PowerShell script.

6 – The AudioCodes Helpdesk and the Microsoft Office 365 Service Operations Center have integrated support procedures.

AudioCodes is certified by Microsoft to provide support for the Skype for Business Cloud Connector Edition. This collaborative approach assures that any technical issues that might arise can be dealt with very quickly, bringing you real peace of mind.

7 – Effective High Availability (HA) configuration functionality.

The Mediant CCE appliances support HA configuration, which can be easily set up using the AudioCodes wizard. They also support SBC floating licenses. Importantly, the Microsoft live upgrade process does not negatively affect your service or traffic.

8 – Part of an advanced Cloud PBX Networking Solution.

The Mediant CCE appliances natively integrate with AudioCodes Routing Manager (ARM) topologies, enabling global call routing and policy enforcement to be centrally managed from a single location. The appliances also include support for the One Voice Resiliency (OVR) cloud resiliency solution, bringing you a level of dependability that you know you can rely on.

Skype’s New Skin  

Rebuilt from the ground up, the new Skype vastly improves the ways you can connect with your favorite people and, of course, chatting is front and center. We’ve made group chats more lively, expressive, and-most importantly-personalized, so you can chat the way you want. With the new Skype, you’ll have countless ways to share life’s moments together, every day. Wherever life takes you, Skype allows you to seamlessly create, play, share, and do more with the people you care about most.
Highlights lets you create a highlight reel of your day with photos and videos, so you can share everyday moments. To post a Highlight, swipe to access your camera, take a photo or video, then post it to your Highlights or send it directly to your contacts or groups. Once you post a Highlight, your friends and family can react to it with emoticons or by jumping into a conversation. The new Skype is your canvas, and now you’re free to share in more expressive ways with your closest friends, family and groups.
With the new Skype, it’s even easier to turn talk into action with group conversations, add-ins, and bots*. The new “Find” panel takes center stage, and makes Skype infinitely searchable. Looking for seats to a big game? Pull ticket pricing and seating options directly into the chat with the StubHub bot. Trying to find the perfect recipe for the brunch you’re hosting? Discover the latest trends with the BigOven add-in and learn the many ways you can make that avocado toast. Planning a weekend getaway with old friends? Chat with the Expedia bot to check flight times and pricing. And that’s just the start. New add-ins and bots will continue to be added, making your Skype experience even more rich and robust. With the ability to connect to your favorite businesses and brands from within the app, the simplest conversations can pave the way to lasting memories.
Bottom-line – Changing your fashion does not change the fact that you are over-weight or any other issue.  User adoption grinds to a halt when new features are added just for the enjoyment of the product manager without adding real value.  I would put all of them on a major “weight loss” program instead of more “bloatware.”

Acticons Adding Action Images for Faster-Better Communications as “A Confused Mind Always Say No!” 

There are three apocryphal events in human communications, in my humble opinion.  First, was drawings.  In the beginning, cave dwellers made drawings on the wall to tell stories, share ideas and be creative.  The Egyptians formalized drawing into a language which can be shared both across distances and time – from one generation to the next.  Probably the most dramatic use of language was the Ten Commandments delivered to Moses. Of little note was probably one of Jerry Seinfeld’s distance ancestors thinking to himself while Moses was presenting these commandments – “thank goodness there was only 10 commandments, one more commandment would have been too heavy to carry.”
Thus, stone tablets and pyramids make great and very long-lasting devices for storing information but a very difficult and lengthy for newspaper writer to carve their stories and the paperboy to deliver – imagine a load of stone newspapers.
Second, the next apocryphal communications technology was the creation of the printing press by Gutenberg around 1450 which made the job of printing much easier.  However, the creation and delivery of the content was still expensive, lengthy and potentially lethal (book burning and censorship – banned books).  However, today there are probably two billion books published annually with billions more stored in libraries.
Third, major apocryphal communications technology came in the form of the internet.  With 4+ billion users accessing the internet worldwide daily, the internet can distribute almost any kind of information, whether music, video, art, graphics, animation as well as spam.  If Jerry Seinfeld were to say something, among other things, he might say “putting static text on the internet is a waste of the internet.”  However, the vast majority of web sites have no animation, video and little content worthy viewing by anyone.

In the spirit of incorporating visuals into human and business communication, we created more than 150 Acticon-Action-Icons to depict business and other activities to help speed communications and reduce confusion as visual communications is the fastest form of communications.   We react visually faster than by any other means.  You see a “Stop Light” and you instinctively know what to do without even thinking about it.  In addition, as communication is more global, multi-lingual, cultural, religious, ethical, etc. other issues come into play when attempting to convey thoughts, beliefs and actions.  My own saying is “communication will always fail except by chance” in hope for the best but assume the worst when communicating with another person.  We have incorporated these “acticons” into our new app that you can include in any Twitter post in hope that it will reduce confusion and enhance communication.

Never get stuck at 140 characters again!
With HashNewsGrams you can break through the Twitter 140 character limitation barrier. You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.

  In addition, #HashNewsGram is a FREE #hashtag news Twitter gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.

HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, Baseball Fans Club, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.
Acticons(TM) are more than emoji’s they are actionable communications images.
Click here for ALL Acticons:

HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

Chirp-Chirp Post to Twitter – Voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more

One of the more exciting features in HashNewsGram is the easy way post on Twitter voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more via an easy to use iPhone app.  Here are a few screenshots on “how to” do it.  Click on the image for iTunes.

You can also see from the image the Gettysburg Address which is 271 words. This is an example of how you can use the Notes App to record using Siri a speech or interview which is captured and translated from voice to text.

You can easily Copy-All and Paste the complete text in HashNewsGram to be posted along with a picture or audio recording to Twitter. What is really means is that you can create Twitter posts of essentially unlimited text length beyond 140 characters.

HashNewsGram will put up to about 110 characters on Twitter like this:

If a user clicks through More at they will see the complete post along with audio, video and more.

Soon you will be able to add “free hand” drawings or sketches to complement pics, audio or acticons-action-items to your twitter feed.

Click on any image for iTunes to get HashNewsGram and explore the world beyond 140 characters.

__________________________________________________________
Linkedin Selling Unified Communications Group – Buyers Welcome
Please join our Linkedin Group if you are selling and even buying UC gear/gizmos/gadgets/gagals and more.  Beyond networking opportunities, news, and educational resources, this group is about helping its members increase sales. Vendors, VARs, Agents and anyone selling and marketing unified communications solutions are welcome. If you are a buyer, you join and see what’s available.
__________________________________________________________
Certified Training – Affordable, Available, Actionable & Tax Deductible
WebRTC-SIP Certification, Social Media Contact Centers, Sales Professionals and Business
Custom and Complete SIP Professional Certification Program
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The User Forum provides classroom and webseminar training as well as a non-production environment for those IT departments without additional equipment, budget or time.  This allows planners and users to test ideas, dial in and dial back out, IM file transfers, remote desktop sharing, video conferencing, run scenarios, review logs, break linkages and learning about new telephony features and network access.  The User Forum is also designed for both the system integrator/consultant who wants to learn about tech without having to build their own system as well as the enterprise customer who doesn’t have the time, resources or knowledge to develop one.  Coming soon, User Forum Labs are designed to be “hands-on” or “over-the-shoulder” with experts available for Q&A and classes for feature-specific review.

About User Forum

The User Forum is a vendor-independent laboratory environment designed for learning, technical guides, knowledge resources and online “live” services.  The User Forum provides planning, project management, consulting, training, case studies, white papers, speaking engagements, market/customer research, network planning and other services.
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AI Social and Contextual UC #407 – Amazon Sparks UC – Omni Channel Customer Engagement – Universal Communications Architecture – Smart Meeting Scheduler

 

 (c) AI Forum & Unified Communications Forum

July 21 – 2017 – Issue #407

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Advertising, social media, blog articles, webinars and other services available.
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Siri can’t open iPhone Flashlight but say
ZoomLite and you get Flashlight, Magnifying Camera, Large Format Clock and Local Weather – Free.

Best app for reading anything close up including restaurant menus and receipts.

Not a simulation – real screenshot.

_____________________________
iPhone User Forum
Best Sleep App
New Version Approved
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If you need an iPhone/iPad app, click on image.
If you don’t understand Why Twitter is important !
Here are 4 simple reasons and 10 ways to be a good Tweeter
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 We can help in developing webinars, customer studies, social media and salesmarketing

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Rewards programs are proven to increase revenues and customer engagement.

Rewards/VIP App
Custom mobile app for rewards/loyalty programs

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Welcome to the SIP, UC Apps & Cloud Communications Forum
@Techtionary Twitter account topped 15,900+ followers up 100 followers this week and if you are on Twitter, please follow and we will follow you back.  Get proven results in gaining-retaining Twitter and other social media followers – click here.

_____________________________

Universal Communications Architecture
Click on image for White Paper on UCA.  Many factors are driving large enterprises to migrate their legacy voice infrastructure to IP-based unified communications.
AudioCodes’ Universal Communications Architecture delivers a highly efficient and cost-effective solution for large enterprise voice modernization that
  • Consolidates SIP trunk connectivity across the enterprise
  • Reduces communications costs
  • Alleviates security headaches
  • Simplifies dial-plan and routing policy management
Click on image for complete white paper:

Amazon Sparks UC
If you thought Amazon doesn’t want to be everything, have you buy everything and now socialize everyway you like, you missed the email.  Indeed, with Alexa listening to your every word and making telephone calls who knows what they will do with their new Spark social service.  With nearly 50% (Gallup) of workers working at home at least some of the time and more and more full-time at home, it makes sense that Amazon Spark with Alexa be part of your business life as well.  There is no doubt that there are many UC features that make sense and add-in expert systems tech you will find that when Amazon ships you a drone to fetch and your Alex or Alexa Robot to vacuum your floors.  When will they invent a robot to do the dishes and empty the dishwasher, clean the toilet, wash the windows and the real problems instead of annoying us with more “time-saving” read as time-wasting tech.

Omnichannel Customer Engagement Integrated in Kirstel Social Selling Strategy
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  Omnichannel customer engagement is integrated deeply within KSS.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases:
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
Subscribe to newsletter – http://bit.ly/2hYsAis

Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone.

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)

(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

Here’s a new look at the way you deploy Skype for Business from Audio Codes.  User Management Pack 365 also consolidates and enhances the user management of cloud and on-premises users into a powerful yet simple web portal. This makes your Skype for Business operation more cost effective, by replacing the need for multiple management tools like PowerShell, Skype for Business control panel, and the need for on-staff masters.
  • Automates user life cycle management entirely
  • Increases productivity of IT staff
  • Lowers the TCO of Skype for Business operation
  • Reduces the requirement for advanced training courses
  • Simplifies the setup of hybrid voice over the Office 365 connector
  • Makes migration of users to Cloud PBX (Office 365) very easy
  • Provides full control over all Skype for Business user modalities including the Office 365 Cloud PBX users
  • Enhances user management by consolidating multiple tools into a single, powerful web portal
  • Improves security
  • Provides clear demarcation between customer environment and Skype for Business setup
  • Enables identity management over multiple forests
_____________________________

Interactive Network Architecture

Here’s a new look at the way Cisco sees network architecture in an interactive diagram.

50 Forbes World’s Most Influential CMOs 2017 by Twitter Followers 
Forbes put together a list of Most Influential CMOs, I went through the list to see how involved in Twitter they are. A bit surprising found that most CMOs are really not involved in Twitter.  If you look at the CEO Scoreboard (see below), CEOs are taking Twitter and really expanding the “marketing brand reach” of the companies they work for to new horizons.  It may be Forbes didn’t really explore CMO’s Twitter presence as part of their methodology which was “CMO influence is defined as the impact a chief marketer’s actions and words have on his or her internal organization’s motivation and performance corporate brand perception; broader marketing and advertising industry shifts and trends; and, ultimately, corporate financial performance, including stock price.”
Moreover, Forbes said they evaluated the CMO’s social media influence which may have not have had an impact on the overall rating of a CMO – “To assess influence, CMOs were evaluated based on brand performance indicators, such as engagement rate on brand posts on social media; personal impact on brand awareness, such as total direct and indirect Twitter mentions; and industry and internal influence, such as a CMO’s volume of LinkedIn connections.”
In comparison, CEOs are viewed like this:
From Jack Dorsey – “When a leader, CEO or someone in a leadership position takes to the platform they have the opportunity to humanise their organisation, make it feel smaller and relatable to people.”
The Winner in our CEO Scoreboard is !
The top Twitterer is Richard Branson @richardbranson with 10.9 million gaining 1.3 million followers and certainly the most engaged CEO with 3-Star rating.  As reported by Entrepreneur magazine, here are:
1. He connects on the most human of levels.
2. He uses social media to drive traffic to the Virgin website.
3. He has fun.
4. He welcomes input from customers.
In today’s business-political-social world, you are measured by many factors including the number of Twitter followers you have.  In fact, many surveys have found that websites in general are perceived as passive customer communication tools with Twitter being a far more proactive customer-engaging tool.  These surveys have also found an increasing number of customers go to your Twitter account before they go to your website doing “due diligence” on you looking for call-to-actions, thought leadership and content useful in their purchasing as well as customer complaints regarding your solution.  Your client may not have a Twitter business account but they may have a personal account and their advisors may as well.  In some small way John Legere’s Twitter efforts have also impacted the price of the stock.
As noted Twitter expert Evan Kirstel just named Top B2B-Business-to-Business Influencer with 128K followers stated, “Twitter is not just way to meet new prospects and partners, it IS the way you run your company. If you aren’t engaged, your competition likely is!”
That is, CEO’s are beginning to see the real value of Twitter not just for their company but for their role as CEO in the company they run.
If you need help in gaining-retaining and having a major social media influence, contact Evan @evankirstel or click on image.
Bottom-line – CMO’s should get engaged with Twitter the same want they hope to do with their customers, otherwise customers will evaluate them on their own Twitter efforts which may not be a good thing.
Bottom-line – If you are asking why I added this and why this is important is that UC and every other technology is driven more by marketing than any other factor.  With more than 500 UC providers, there is only room for a few and those few capture the “minds of the customers” more than all the technology you may have.  So if your CEO and CMO do NOT have a presence on Twitter then likely you will fall farther and farther behind.

Top-10 Reasons for Gateway
 
Here are just some of the Top-10 reasons to seriously consider a gateway or premise appliance if you prefer.  Click on image for all 10.
Here are my favs:

4 – Simple to monitor and operate.

An easy to understand dashboard clearly shows you everything that’s happening and lets you configure your Mediant CCE appliance without needing to use PowerShell scripts. In addition, the appliances are natively integrated with the AudioCodes One Voice Operations Center (OVOC), so you don’t have to tie up financial and human resources in developing proprietary monitoring tools.

5 – Easy to update and upgrade.

The AudioCodes wizard and dashboard have automatic Cloud Connector Edition version detection and self-adjustment for forward and backward compatibility. This makes it easy to schedule updates and upgrades, including on a per site basis. Again, all this can be done without ever having to write a single PowerShell script.

6 – The AudioCodes Helpdesk and the Microsoft Office 365 Service Operations Center have integrated support procedures.

AudioCodes is certified by Microsoft to provide support for the Skype for Business Cloud Connector Edition. This collaborative approach assures that any technical issues that might arise can be dealt with very quickly, bringing you real peace of mind.

7 – Effective High Availability (HA) configuration functionality.

The Mediant CCE appliances support HA configuration, which can be easily set up using the AudioCodes wizard. They also support SBC floating licenses. Importantly, the Microsoft live upgrade process does not negatively affect your service or traffic.

8 – Part of an advanced Cloud PBX Networking Solution.

The Mediant CCE appliances natively integrate with AudioCodes Routing Manager (ARM) topologies, enabling global call routing and policy enforcement to be centrally managed from a single location. The appliances also include support for the One Voice Resiliency (OVR) cloud resiliency solution, bringing you a level of dependability that you know you can rely on.

Skype’s New Skin  

Rebuilt from the ground up, the new Skype vastly improves the ways you can connect with your favorite people and, of course, chatting is front and center. We’ve made group chats more lively, expressive, and-most importantly-personalized, so you can chat the way you want. With the new Skype, you’ll have countless ways to share life’s moments together, every day. Wherever life takes you, Skype allows you to seamlessly create, play, share, and do more with the people you care about most.
Highlights lets you create a highlight reel of your day with photos and videos, so you can share everyday moments. To post a Highlight, swipe to access your camera, take a photo or video, then post it to your Highlights or send it directly to your contacts or groups. Once you post a Highlight, your friends and family can react to it with emoticons or by jumping into a conversation. The new Skype is your canvas, and now you’re free to share in more expressive ways with your closest friends, family and groups.
With the new Skype, it’s even easier to turn talk into action with group conversations, add-ins, and bots*. The new “Find” panel takes center stage, and makes Skype infinitely searchable. Looking for seats to a big game? Pull ticket pricing and seating options directly into the chat with the StubHub bot. Trying to find the perfect recipe for the brunch you’re hosting? Discover the latest trends with the BigOven add-in and learn the many ways you can make that avocado toast. Planning a weekend getaway with old friends? Chat with the Expedia bot to check flight times and pricing. And that’s just the start. New add-ins and bots will continue to be added, making your Skype experience even more rich and robust. With the ability to connect to your favorite businesses and brands from within the app, the simplest conversations can pave the way to lasting memories.
Bottom-line – Changing your fashion does not change the fact that you are over-weight or any other issue.  User adoption grinds to a halt when new features are added just for the enjoyment of the product manager without adding real value.  I would put all of them on a major “weight loss” program instead of more “bloatware.”

Acticons Adding Action Images for Faster-Better Communications as “A Confused Mind Always Say No!” 

There are three apocryphal events in human communications, in my humble opinion.  First, was drawings.  In the beginning, cave dwellers made drawings on the wall to tell stories, share ideas and be creative.  The Egyptians formalized drawing into a language which can be shared both across distances and time – from one generation to the next.  Probably the most dramatic use of language was the Ten Commandments delivered to Moses. Of little note was probably one of Jerry Seinfeld’s distance ancestors thinking to himself while Moses was presenting these commandments – “thank goodness there was only 10 commandments, one more commandment would have been too heavy to carry.”
Thus, stone tablets and pyramids make great and very long-lasting devices for storing information but a very difficult and lengthy for newspaper writer to carve their stories and the paperboy to deliver – imagine a load of stone newspapers.
Second, the next apocryphal communications technology was the creation of the printing press by Gutenberg around 1450 which made the job of printing much easier.  However, the creation and delivery of the content was still expensive, lengthy and potentially lethal (book burning and censorship – banned books).  However, today there are probably two billion books published annually with billions more stored in libraries.
Third, major apocryphal communications technology came in the form of the internet.  With 4+ billion users accessing the internet worldwide daily, the internet can distribute almost any kind of information, whether music, video, art, graphics, animation as well as spam.  If Jerry Seinfeld were to say something, among other things, he might say “putting static text on the internet is a waste of the internet.”  However, the vast majority of web sites have no animation, video and little content worthy viewing by anyone.

In the spirit of incorporating visuals into human and business communication, we created more than 150 Acticon-Action-Icons to depict business and other activities to help speed communications and reduce confusion as visual communications is the fastest form of communications.   We react visually faster than by any other means.  You see a “Stop Light” and you instinctively know what to do without even thinking about it.  In addition, as communication is more global, multi-lingual, cultural, religious, ethical, etc. other issues come into play when attempting to convey thoughts, beliefs and actions.  My own saying is “communication will always fail except by chance” in hope for the best but assume the worst when communicating with another person.  We have incorporated these “acticons” into our new app that you can include in any Twitter post in hope that it will reduce confusion and enhance communication.

Never get stuck at 140 characters again!
With HashNewsGrams you can break through the Twitter 140 character limitation barrier. You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.

  In addition, #HashNewsGram is a FREE #hashtag news Twitter gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.

HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, Baseball Fans Club, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.
Acticons(TM) are more than emoji’s they are actionable communications images.
Click here for ALL Acticons:

HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

Chirp-Chirp Post to Twitter – Voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more

One of the more exciting features in HashNewsGram is the easy way post on Twitter voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more via an easy to use iPhone app.  Here are a few screenshots on “how to” do it.  Click on the image for iTunes.

You can also see from the image the Gettysburg Address which is 271 words. This is an example of how you can use the Notes App to record using Siri a speech or interview which is captured and translated from voice to text.

You can easily Copy-All and Paste the complete text in HashNewsGram to be posted along with a picture or audio recording to Twitter. What is really means is that you can create Twitter posts of essentially unlimited text length beyond 140 characters.

HashNewsGram will put up to about 110 characters on Twitter like this:

If a user clicks through More at they will see the complete post along with audio, video and more.

Soon you will be able to add “free hand” drawings or sketches to complement pics, audio or acticons-action-items to your twitter feed.

Click on any image for iTunes to get HashNewsGram and explore the world beyond 140 characters.

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Linkedin Selling Unified Communications Group – Buyers Welcome
Please join our Linkedin Group if you are selling and even buying UC gear/gizmos/gadgets/gagals and more.  Beyond networking opportunities, news, and educational resources, this group is about helping its members increase sales. Vendors, VARs, Agents and anyone selling and marketing unified communications solutions are welcome. If you are a buyer, you join and see what’s available.
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Lync is a Trademark of Microsoft.  Unified Communications Apps & Cloud Communications Forum is an independent forum.

Advertising, Exhibiting, Training and other Marcom Programs, call 303-594-1694 or click here.

The User Forum provides classroom and webseminar training as well as a non-production environment for those IT departments without additional equipment, budget or time.  This allows planners and users to test ideas, dial in and dial back out, IM file transfers, remote desktop sharing, video conferencing, run scenarios, review logs, break linkages and learning about new telephony features and network access.  The User Forum is also designed for both the system integrator/consultant who wants to learn about tech without having to build their own system as well as the enterprise customer who doesn’t have the time, resources or knowledge to develop one.  Coming soon, User Forum Labs are designed to be “hands-on” or “over-the-shoulder” with experts available for Q&A and classes for feature-specific review.

About User Forum

The User Forum is a vendor-independent laboratory environment designed for learning, technical guides, knowledge resources and online “live” services.  The User Forum provides planning, project management, consulting, training, case studies, white papers, speaking engagements, market/customer research, network planning and other services.
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AI Social and Contextual UC #406 – Social Selling Strategy Now Available – Outlook Can’t Schedule Outside Your Company Approved Contact Can

 

 (c) AI Forum & Unified Communications Forum

July 14 – 2017 – Issue #406

AI Forum – Exploring the Wild World of Artificial Intelligence and other Communications, Mobile, Contextual-Intelligence and other communications companies.
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Advertising, social media, blog articles, webinars and other services available.
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Siri can’t open iPhone Flashlight but say
ZoomLite and you get Flashlight, Magnifying Camera, Large Format Clock and Local Weather – Free.

Best app for reading anything close up including restaurant menus and receipts.

Not a simulation – real screenshot.

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iPhone User Forum
Best Sleep App
New Version Approved
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If you need an iPhone/iPad app, click on image.
If you don’t understand Why Twitter is important !
Here are 4 simple reasons and 10 ways to be a good Tweeter
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 We can help in developing webinars, customer studies, social media and salesmarketing

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Rewards programs are proven to increase revenues and customer engagement.

Rewards/VIP App
Custom mobile app for rewards/loyalty programs

Click on image for more

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Welcome to the SIP, UC Apps & Cloud Communications Forum
@Techtionary Twitter account topped 15,900+ followers up 100 followers this week and if you are on Twitter, please follow and we will follow you back.  Get proven results in gaining-retaining Twitter and other social media followers – click here.

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Kirstel Social Selling Strategy Announced
Kirstel Social Selling Strategy (KSS) is now available.  Evan Kirstel noted, “this is just the latest efforts in building “thought leadership” in sales and social selling.  “Engagement via social selling is more than just social media requiring enhanced sales training, communications skills and new technology.  With KSS the next-gen sales staff can “meet” new B2B prospects, gain revenue, lower costs and importantly shorten the sales cycle. With KSS business partners can also benefit by adding new, relevant social business customer engagements per month. The combination of current selling technologies such as CRM and other tech tools, social media influence, social business know-how, and passion for sales is key to social selling.   The KSS strategy drives visibility & engagement with customers, influencers, key opinion leaders, analysts, journalists, CXOs and others while cutting through the noise to generate leads and set up an ongoing social selling strategy.”
Here are highlights of Kirstel Social Selling Strategy:
– Social selling is not just selling via technology.  As we have integrated CRM and other custom/public tools into our selling processes, social selling is expanding use of technology to enhance the communications process, reduce sales cycle, reduce order confusion, accelerate customer acceptance throughout the lifecycle, enhance long-term “gain” ratio thereby reduce customer churn, enhance customer experience, increasing product/solution margin, integration of selling technology into products and services and other factors.
– The Kirstel Social Selling Strategy KSS is a professional services engagement to begin the process of engaging with corporate and channel sales (if any) to enhance their ability to use social selling as part of their sales process. In addition, KSS can optionally be involved in improving sales processes, compensation plan, marketing communications and other aspects of the business.
– KSS is a multi-phase project with Go/No-go points to limit risk while expediting the process to maximize corporate performance and efficiency.
Here are the 7 Phases of KSS with Go/No-go points at each stage:
  • Phase 1 – Determine – End-to-end customer assessment of sales process and cycle
  • Phase 2 – Develop – Integration of social media strategy and technology into business culture
  • Phase 3 – Deliver – Pilot social selling strategy and deployment of new KSS into pilot environment
  • Phase 4 – Deploy – Expand social selling into key markets and segments (channel, international, etc.)
  • Phase 5 – Detect – Detect, monitor and track performance and present KPIs to management
  • Phase 6 – Discuss – Discuss and explore performance at the Center for Social Selling Excellence
  • Phase 7 – Discover – Explore social selling integration into future selling and products.
Click on image for complete details on each KSS Phases.
About  
Evan Kirstel and other teammates represent more than 300,000 Twitter followers and 30,000 on Linkedin and other social media platforms.  We have proven social selling and professional development skills to assist your organization now and in the future.
To get started in social selling today, contact:
m: 978-761-1524 | e: mailto:kirstel@gmail.com
Twitter @EvanKirstel
Schedule a call via https://calendly.com/kirstel
Subscribe to newsletter – http://bit.ly/2hYsAis

Compare Outlook Free/Busy Times Across Companies – Free Trial Now Available from Microsoft AppSource

Approved Contact allows you to compare your open times in Microsoft Outlook with contacts outside your company to easily find open times for everyone.

Approved Contact announced the availability of Approved Contact in Microsoft AppSource. Approved Contact allows you to see available times on any online calendar from Microsoft Outlook with Approved Contact’s patent-pending Calendar Comparison technology.

Approved Contact deployed its solution on Microsoft Azure and stores calendar data in Azure SQL Database so that calendar integrations with other technologies such as email, bots, text, and voice recognition systems are simple and more secure.

“Supporting Microsoft AppSource also meant integrating Microsoft Azure Active Directory for single sign-on. When new users sign in with their Microsoft account, we automatically create their account and sync their calendar after Microsoft authenticates the new user,” said Dana Sale, president, Approved Contact. “So, it is easy to start a trial of Approved Contact directly from Microsoft AppSource. We support every major calendar system, but our ‘Sign in with Microsoft’ integration has streamlined how new users come into Approved Contact.”

Rob Howard, director of Office 365 Ecosystem, Microsoft Corp. said, “Calendar management is a central pillar of business communication, so initiatives that make daily scheduling more effective are important business tools. We’re pleased to see Approved Contact’s commitment to Microsoft Services and offer its solution in Microsoft AppSource.”

(Without Approved Contact, you cannot see open times outside your company)

(With Approved Contact, you can see open times outside your company.)

New Calendar-Syncing Option: “Sign in with Microsoft”

Our newly available “Sign in with Microsoft” support allows you to use your Office 365 account for easy new user sign-in and calendar syncing. You can use your Office account to create your profile and grant access to your free/busy times. We keep your changes in sync automatically, so as you add/delete meetings, your online calendar is always kept up to date.

“Sign in with Microsoft” grants access to your free/busy times securely because it does not require your password to be stored on a third-party site. For enterprise sites, an Office administrator can establish your employees’ profiles and connect their calendars automatically from Azure Active Directory. Alternatively, you can easily create your own profile from your Office 365 account by navigating to www.approvedcontact.com.

Cloud Services Integrations: Open API Streamlines Scheduling

Approved Contact enables you to connect your calendar intelligently to almost anything used in digital communication: websites, text, email, mobile, voice recognition, CRM, and telephone systems. Although the Approved Contact API is available only to customers and partners, it is free to use to further automate the scheduling process into your business processes.

Every day millions of business users rely on their calendar to make them more productive. This new integration between Outlook and Approved Contact will reduce the untimely interruptions required to schedule your next meeting.

For more information, visit Microsoft AppSource to start your trial and then enable our add-in from the Microsoft Store.
Follow Approved Contact on Twitter at @approvedcontact.

About Approved Contact

Approved Contact is an innovative company that is improving productivity for companies large and small. Approved Contact allows you to easily share calendars with anyone. Changes you make to your calendar update automatically to Approved Contact. Using Approved Contact enables you to connect your calendar to websites, text, email, mobile, voice recognition, and telephone systems. For more information, visit www.ApprovedContact.com.

Here’s a new look at the way you deploy Skype for Business from Audio Codes.  User Management Pack 365 also consolidates and enhances the user management of cloud and on-premises users into a powerful yet simple web portal. This makes your Skype for Business operation more cost effective, by replacing the need for multiple management tools like PowerShell, Skype for Business control panel, and the need for on-staff masters.
  • Automates user life cycle management entirely
  • Increases productivity of IT staff
  • Lowers the TCO of Skype for Business operation
  • Reduces the requirement for advanced training courses
  • Simplifies the setup of hybrid voice over the Office 365 connector
  • Makes migration of users to Cloud PBX (Office 365) very easy
  • Provides full control over all Skype for Business user modalities including the Office 365 Cloud PBX users
  • Enhances user management by consolidating multiple tools into a single, powerful web portal
  • Improves security
  • Provides clear demarcation between customer environment and Skype for Business setup
  • Enables identity management over multiple forests
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Interactive Network Architecture

Here’s a new look at the way Cisco sees network architecture in an interactive diagram.

50 Forbes World’s Most Influential CMOs 2017 by Twitter Followers 
Forbes put together a list of Most Influential CMOs, I went through the list to see how involved in Twitter they are. A bit surprising found that most CMOs are really not involved in Twitter.  If you look at the CEO Scoreboard (see below), CEOs are taking Twitter and really expanding the “marketing brand reach” of the companies they work for to new horizons.  It may be Forbes didn’t really explore CMO’s Twitter presence as part of their methodology which was “CMO influence is defined as the impact a chief marketer’s actions and words have on his or her internal organization’s motivation and performance corporate brand perception; broader marketing and advertising industry shifts and trends; and, ultimately, corporate financial performance, including stock price.”
Moreover, Forbes said they evaluated the CMO’s social media influence which may have not have had an impact on the overall rating of a CMO – “To assess influence, CMOs were evaluated based on brand performance indicators, such as engagement rate on brand posts on social media; personal impact on brand awareness, such as total direct and indirect Twitter mentions; and industry and internal influence, such as a CMO’s volume of LinkedIn connections.”
In comparison, CEOs are viewed like this:
From Jack Dorsey – “When a leader, CEO or someone in a leadership position takes to the platform they have the opportunity to humanise their organisation, make it feel smaller and relatable to people.”
The Winner in our CEO Scoreboard is !
The top Twitterer is Richard Branson @richardbranson with 10.9 million gaining 1.3 million followers and certainly the most engaged CEO with 3-Star rating.  As reported by Entrepreneur magazine, here are:
1. He connects on the most human of levels.
2. He uses social media to drive traffic to the Virgin website.
3. He has fun.
4. He welcomes input from customers.
In today’s business-political-social world, you are measured by many factors including the number of Twitter followers you have.  In fact, many surveys have found that websites in general are perceived as passive customer communication tools with Twitter being a far more proactive customer-engaging tool.  These surveys have also found an increasing number of customers go to your Twitter account before they go to your website doing “due diligence” on you looking for call-to-actions, thought leadership and content useful in their purchasing as well as customer complaints regarding your solution.  Your client may not have a Twitter business account but they may have a personal account and their advisors may as well.  In some small way John Legere’s Twitter efforts have also impacted the price of the stock.
As noted Twitter expert Evan Kirstel just named Top B2B-Business-to-Business Influencer with 128K followers stated, “Twitter is not just way to meet new prospects and partners, it IS the way you run your company. If you aren’t engaged, your competition likely is!”
That is, CEO’s are beginning to see the real value of Twitter not just for their company but for their role as CEO in the company they run.
If you need help in gaining-retaining and having a major social media influence, contact Evan @evankirstel or click on image.
Bottom-line – CMO’s should get engaged with Twitter the same want they hope to do with their customers, otherwise customers will evaluate them on their own Twitter efforts which may not be a good thing.
Bottom-line – If you are asking why I added this and why this is important is that UC and every other technology is driven more by marketing than any other factor.  With more than 500 UC providers, there is only room for a few and those few capture the “minds of the customers” more than all the technology you may have.  So if your CEO and CMO do NOT have a presence on Twitter then likely you will fall farther and farther behind.

Top-10 Reasons for Gateway
 
Here are just some of the Top-10 reasons to seriously consider a gateway or premise appliance if you prefer.  Click on image for all 10.
Here are my favs:

4 – Simple to monitor and operate.

An easy to understand dashboard clearly shows you everything that’s happening and lets you configure your Mediant CCE appliance without needing to use PowerShell scripts. In addition, the appliances are natively integrated with the AudioCodes One Voice Operations Center (OVOC), so you don’t have to tie up financial and human resources in developing proprietary monitoring tools.

5 – Easy to update and upgrade.

The AudioCodes wizard and dashboard have automatic Cloud Connector Edition version detection and self-adjustment for forward and backward compatibility. This makes it easy to schedule updates and upgrades, including on a per site basis. Again, all this can be done without ever having to write a single PowerShell script.

6 – The AudioCodes Helpdesk and the Microsoft Office 365 Service Operations Center have integrated support procedures.

AudioCodes is certified by Microsoft to provide support for the Skype for Business Cloud Connector Edition. This collaborative approach assures that any technical issues that might arise can be dealt with very quickly, bringing you real peace of mind.

7 – Effective High Availability (HA) configuration functionality.

The Mediant CCE appliances support HA configuration, which can be easily set up using the AudioCodes wizard. They also support SBC floating licenses. Importantly, the Microsoft live upgrade process does not negatively affect your service or traffic.

8 – Part of an advanced Cloud PBX Networking Solution.

The Mediant CCE appliances natively integrate with AudioCodes Routing Manager (ARM) topologies, enabling global call routing and policy enforcement to be centrally managed from a single location. The appliances also include support for the One Voice Resiliency (OVR) cloud resiliency solution, bringing you a level of dependability that you know you can rely on.

Skype’s New Skin  

Rebuilt from the ground up, the new Skype vastly improves the ways you can connect with your favorite people and, of course, chatting is front and center. We’ve made group chats more lively, expressive, and-most importantly-personalized, so you can chat the way you want. With the new Skype, you’ll have countless ways to share life’s moments together, every day. Wherever life takes you, Skype allows you to seamlessly create, play, share, and do more with the people you care about most.
Highlights lets you create a highlight reel of your day with photos and videos, so you can share everyday moments. To post a Highlight, swipe to access your camera, take a photo or video, then post it to your Highlights or send it directly to your contacts or groups. Once you post a Highlight, your friends and family can react to it with emoticons or by jumping into a conversation. The new Skype is your canvas, and now you’re free to share in more expressive ways with your closest friends, family and groups.
With the new Skype, it’s even easier to turn talk into action with group conversations, add-ins, and bots*. The new “Find” panel takes center stage, and makes Skype infinitely searchable. Looking for seats to a big game? Pull ticket pricing and seating options directly into the chat with the StubHub bot. Trying to find the perfect recipe for the brunch you’re hosting? Discover the latest trends with the BigOven add-in and learn the many ways you can make that avocado toast. Planning a weekend getaway with old friends? Chat with the Expedia bot to check flight times and pricing. And that’s just the start. New add-ins and bots will continue to be added, making your Skype experience even more rich and robust. With the ability to connect to your favorite businesses and brands from within the app, the simplest conversations can pave the way to lasting memories.
Bottom-line – Changing your fashion does not change the fact that you are over-weight or any other issue.  User adoption grinds to a halt when new features are added just for the enjoyment of the product manager without adding real value.  I would put all of them on a major “weight loss” program instead of more “bloatware.”

Acticons Adding Action Images for Faster-Better Communications as “A Confused Mind Always Say No!” 

There are three apocryphal events in human communications, in my humble opinion.  First, was drawings.  In the beginning, cave dwellers made drawings on the wall to tell stories, share ideas and be creative.  The Egyptians formalized drawing into a language which can be shared both across distances and time – from one generation to the next.  Probably the most dramatic use of language was the Ten Commandments delivered to Moses. Of little note was probably one of Jerry Seinfeld’s distance ancestors thinking to himself while Moses was presenting these commandments – “thank goodness there was only 10 commandments, one more commandment would have been too heavy to carry.”
Thus, stone tablets and pyramids make great and very long-lasting devices for storing information but a very difficult and lengthy for newspaper writer to carve their stories and the paperboy to deliver – imagine a load of stone newspapers.
Second, the next apocryphal communications technology was the creation of the printing press by Gutenberg around 1450 which made the job of printing much easier.  However, the creation and delivery of the content was still expensive, lengthy and potentially lethal (book burning and censorship – banned books).  However, today there are probably two billion books published annually with billions more stored in libraries.
Third, major apocryphal communications technology came in the form of the internet.  With 4+ billion users accessing the internet worldwide daily, the internet can distribute almost any kind of information, whether music, video, art, graphics, animation as well as spam.  If Jerry Seinfeld were to say something, among other things, he might say “putting static text on the internet is a waste of the internet.”  However, the vast majority of web sites have no animation, video and little content worthy viewing by anyone.

In the spirit of incorporating visuals into human and business communication, we created more than 150 Acticon-Action-Icons to depict business and other activities to help speed communications and reduce confusion as visual communications is the fastest form of communications.   We react visually faster than by any other means.  You see a “Stop Light” and you instinctively know what to do without even thinking about it.  In addition, as communication is more global, multi-lingual, cultural, religious, ethical, etc. other issues come into play when attempting to convey thoughts, beliefs and actions.  My own saying is “communication will always fail except by chance” in hope for the best but assume the worst when communicating with another person.  We have incorporated these “acticons” into our new app that you can include in any Twitter post in hope that it will reduce confusion and enhance communication.

Never get stuck at 140 characters again!
With HashNewsGrams you can break through the Twitter 140 character limitation barrier. You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.

  In addition, #HashNewsGram is a FREE #hashtag news Twitter gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.

HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, Baseball Fans Club, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.
Acticons(TM) are more than emoji’s they are actionable communications images.
Click here for ALL Acticons:

HashNewsGrams 2.3 Adds FreeHand Drawings, Audio Recordings, Video & Pics 
 

Breakthrough the 140 Character Text Barrier

You can post essentially unlimited text, videos, pics, audio recordings, freehand paintings and drawings, multimedia images and Acticons-Action Icons.
#HashNewsGram is a FREE Twitter #hashtag news gathering app for iPhone and iPad. You can select your favorite #hashtag topics and put them in folders and subfolders and organize your Twitter news gathering and personal newsfeed. Then tap on the selected folder subfolder and see the posts in the categories selected. This is a great way to simplify your Twitter news feed.
HashNewsGram is one of the many apps such as ZoomLite, Basketball Fans, ReallyReal, Sports Fans Club, Football Fans Club, iSeekSugar, BiEyes, iFlipTips, SleepTracs, iSleepTrack, iSeekSugar, MedsMinders, RewardsVIPClub, and many others from TECHtionary.

Deep Learning Is About to Revolutionize Sports Analytics. Here’s How
Lucey recently described an approach for teasing player formation out of raw geospatial data in a paper he co-authored with other researchers from Disney Research and the California Institute of Technology, titled “Data-Driven Ghosting using Deep Imitation Learning.”
The central thesis revolves around the creation of a “ghosting” model that can accurately learn and subsequently predict how actual professional soccer players moved on offense and defense. The model was based on a recurrent neural network that was trained, in an unsupervised fashion, on 17,400 soccer sequences across of 100 games. The training it took several hours, according to the paper, which won second place at the MIT Sloan Sports Analytics Conference in March of this year.
The visual nature of the ghosting system could provide direct benefits to teams that invest in it. Coaches and players would be able to watch a replay of a particular play, and see how the ghosts defenders respond to their opponent’s attack.
“Given an attacking play by a team, how did that team defend, or how should they have defended?” Lucey says. “How should they have moved to minimize the likelihood that that team scores? This is where we get into the realm of deep neural nets and deep imitation learning. It’s very similar to what Google and Deep Mind did for AlphaGo.”

According to Fast Company, “If Apple is diving into the category Amazon created, it may be less about taking on the Echo and more about building out its HomeKit connected-home vision.”  The picture is Apple’s version of Alexa or any other others.  Apple HomePod is a “late to the game” and recognizes that they are certainly “asleep at the wheel” in the innovation department when it comes to TV and many other fields. Alexa is the new “iphone” that Apple should have built and would have had Steve still be around as Apple cannot even keep up with needed iPhone features liked cordless charging, weather-proofing etc.  Meanwhile I hope they will bring out a more Siri-enabled Apple TV and speaker-iPhone unfortunately overpriced as usual.

AudioCodes Gets Your Huddle Game On !

AudioCodes has always been a leader in the UC game brings new Huddle room solutions.  Eric Bauer VP of NA Marketing noted, “The technology space is changing at warp speed and consumption habits are evolving at every turn.  As users, we look for high quality technologies that feature an intuitive interface and are available at an affordable price.  These consumer demands translate into the work place and how we collaborate.  With AudioCodes Huddle Room Solution (HRS), you can turn any space into a meeting space.  Transform your office into a professional meeting space with a high quality audio solution in a powerful and cost-effective package that is simple to operate and manage.  Available in 3 sizes, the AudioCodes HRS solution offers full integration with Skype for Business and centralized management and control to lower operational costs.”

Here are some other details and click on any image for more information.
– The majority of meeting spaces in a typical enterprise are small rooms that can accommodate up to 6 persons

– AudioCodes Huddle Room Solution is a cost-effective solution ranging from two-person huddle rooms up to fifteen-person small group meeting spaces

The solution delivers:

– Familiar user experience based on AudioCodes 450HD IP phone UI including conference management, participants’ photo display, click-to-join and more

– High definition call quality and audio with SILK voice codec

– Advanced microphone technology to provide crystal clear sound

– Fully managed by the AudioCodes Managed IP Phone solution for efficient deployment and ongoing IT operations

Chirp-Chirp Post to Twitter – Voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more

One of the more exciting features in HashNewsGram is the easy way post on Twitter voice memos, Tunes, Songs, Interviews, News, Podcasts with Boundless Text, Videos and more via an easy to use iPhone app.  Here are a few screenshots on “how to” do it.  Click on the image for iTunes.

You can also see from the image the Gettysburg Address which is 271 words. This is an example of how you can use the Notes App to record using Siri a speech or interview which is captured and translated from voice to text.

You can easily Copy-All and Paste the complete text in HashNewsGram to be posted along with a picture or audio recording to Twitter. What is really means is that you can create Twitter posts of essentially unlimited text length beyond 140 characters.

HashNewsGram will put up to about 110 characters on Twitter like this:

If a user clicks through More at they will see the complete post along with audio, video and more.

Soon you will be able to add “free hand” drawings or sketches to complement pics, audio or acticons-action-items to your twitter feed.

Click on any image for iTunes to get HashNewsGram and explore the world beyond 140 characters.

Amazon Tackles Telephone Service with Alexa
This week Amazon added video conferencing to the Alexa calling feature with Alexa Show for $229 retail probably less with Amazon Prime and other promos they will have.  Due tell what they are really trying to do other than take all your money. Regarding, their more traditional product Alexa, GeekWeek said, “The system Alexa described in the patent would link an existing cellphone number with the Alexa device, and includes a provision for identifying authorized users by their voices. Alexa could let the user know a call is coming in, and then pick it up and route the call over its speaker when the user gives the go-ahead. Users could also initiate calls via Alexa.  Call charges would be billed through the user’s cell carrier, but once the call is routed through the Alexa device, the cellphone would be left out of the picture. Instead, the Alexa device would send the call to the carrier through a type of connection known as voice over Internet Protocol, or VOIP.”
Amazon VC is already funding an home intercom solution call Nucleus for an outrageous price of $250 and if you need a family size you could put out a $800+ so this gets to be another ridiculous device homes really don’t need.

Cool company Dialpad used the Alexa SDK to build their own telephone network interface. Unlike a platform-specific communications system, Dialpad will eventually be compatible with multiple voice assistants, ensuring an excellent user experience no matter what other communications platform or virtual assistant your contacts are using.

Here are the Dialpad features available through Alexa include:
  • Place a call to a contact
  • Add a contact to the current call
  • Transfer the current call to another person
  • Place a call on hold
  • Record a call
  • Check Dialpad voicemail and text messages
  • Enable and disable Do Not Disturb
  • Transfer a call from device to device, for example, from Alexa to a mobile phone or a mobile phone to Alexa
  • Listen to Dialpad system reports, such as “total call volume for the current week”

They also say integration with Google Home is coming soon.  As they said, “Being a pure-cloud business phone system, Dialpad makes it easy for people to communicate via desktop, mobile, tablet-you name it. Integrating with Alexa, another cloud-connected device, takes business communications into the Internet of Things (IoT). Alexa is truly your personal assistant: instead of paging a person or pressing some complicated key combination on your desk phone, you just say “Alexa, transfer the call to the sales department.”

Bottom-line – Amazon Alexa is winning in all kinds of ways and portends to be an even more important solution for business offices, hospitals, fast food and any other situation where voice conversation takes place.  Adding telephony is a great way to extend their reach and make Alexa even more relevant to their customers.
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